Rated 3 out of 5 by FSC2 Good bet for Ann Arbor
Everything was fine but a few communication issues with staff. The first surrounded a room change. We received an ADA room and consequently there was no pull out couch. They accomodated the change the next day but since we were out of the hotel all day, the change never happened and they gave away the room. The second issue was regarding the shuttle. We booked the shuttle to take us to the train station on our departure. Unfortunately, we found out right before we were leaving that the reservation was voided as they no longer had a driver. Other than these issues the hotel is at the top end of what you would expect in Ann Arbor
April 15, 2014
Rated 3 out of 5 by Susie6252 was a bit disappointed
on the first day our room was never made up. we left it a bit late but not that late....had to ask for clean towels at the front desk upon return...they never arrived...had to get them from downstairs in the morning...the second day had to look for bath soap, no water bottles left...was never informed that two queen room was not available when we checked in...theh sofa bed was ok but a surprise...
April 14, 2014
Rated 1 out of 5 by longtermstay Lack of Customer Service
I have stayed at many hotels, including various SPG properties, and there is a general lack of customer service or caring for customers.
I am an SPG member, and I was interested in staying at your hotel for a long duration.
As a business, if someone told me that they are willing to give me $10,000 worth of business over 9 months, I'd pay attention and probably give them a call back.
April 9, 2014
Rated 4 out of 5 by Terri25 Pleasant comfortable rooms.
The hotel room was very comfortable and plesant. Exactly what I need after a long drive. The room atmosphere was perfect for catching up on work accessing the wireless network was very easy.
April 9, 2014
Rated 3 out of 5 by Bearie The right size for connecting with others
Well established property but in need of updating
April 2, 2014
Rated 5 out of 5 by Podo One of the best
This is one of the best Sheraton's I've stayed in from the moment we stepped into the lobby. The rooms were quite comfortable and roomy. The staff everywhere couldn't have been nicer or more accommodating. The only down side is that it's in Ann Arbor , Michigan. I'm not sure when I will be back there. Almost worth the trip.
March 26, 2014
Rated 5 out of 5 by JYCBC Jack
Excellent !!! Excellent !!! Excellent !!!
March 24, 2014
Rated 1 out of 5 by xxxy Very poor customer service
No greeting when intering, long hold on the phone, incorect items delivered for room service, shuttle service not delivered when promised. Your staff is not friendly at all.
March 14, 2014