Seasonal Closure: November 26, 2017 - January 11, 2018
From November 26, 2017 to January 11, 2018, the resort is closed for the winter season.
Connecting Room Policy
The resort offers the convenience of hosting guests in connecting rooms, subject to availability. For reservations, please email firstname.lastname@example.org or email@example.com.
Extra Bedding Policy
A fee will apply for an extra bed, which is required for any additional guest aged 3 years and older. Most guest rooms and suites can accommodate only one extra bed. Grand Deluxe Garden View Rooms and Grand Deluxe Sea View Rooms have a maximum occupancy of two guests and cannot accommodate an extra bed. An Ocean Two Suite can accommodate up to two extra beds for its fifth and sixth guests.
Family Plan Policy
Children aged 2 and under may sleep in existing room bedding or in a crib at no additional charge. Children aged 3 and over will incur a fee for an extra bed. The kids plan for children aged from 3 to 12 includes an extra bed, Kids Club access, and a meal plan.
Check-In & Checkout Policies
Early Departure Policy
In the event of early departure, the remaining duration of the reservation will be charged to the guest.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
The resort is happy to arrange for late check-outs, subject to availability. Prior arrangements with the resort are strongly encouraged.
The hotel is compliant with ADA. ADA compliant guest rooms are available. TDD equipment is available on request. Please contact the concierge if additional equipment is required.
Alcoholic beverage service is restricted to those 18 years or older.
No pets are allowed in the resort.
Please note that if weather conditions do not allow the use of the outdoor children’s pool, children under the age of 16 years are allowed to use the indoor spa pool with parental supervision (not allowed in the sauna area). Children will only be able to use the spa pool from 10am to 12pm, except in the high season from early January to early May. After this time, children under 16 years of age are not permitted in Arabella Spa.
Please contact the resort for further information.
Guests staying at The St. Regis Mardavall Mallorca Resort on a half-board basis have the additional benefit of selecting between the six unique restaurants of three luxury hotels for lunch or dinner. We are happy to assist you with the organization of transportation to Castillo Hotel Son Vida and the Sheraton Mallorca Arabella Golf Hotel.
The resort requires a valid passport at check-in.
Health & Well-Being Policies
In accordance with Spanish Law, we regret that with the exception of the outdoor terraces, smoking is not allowed at The St. Regis Mardavall Mallorca Resort.
Check Acceptance Policy
Personal checks are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution. The resort is not responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase a gift certificate, please contact the hotel directly.
A Message from St. Regis
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