All guests of the hotel must be 18 years of age and above. Alternatively, guests below the age of 18 should be accompanied by adults. The hotel respectfully reserves the right to check identification.
Connecting Room Policy
The hotel is pleased to offer connecting rooms for your convenience. Please make your request as early as possible, to ensure availability. Connecting rooms are available only between Grand Deluxe Rooms and Caroline Astor Suites.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request for an additional fee. Complimentary cribs are available.
Family Plan Policy
Children age 12 and under sleep for free in the existing bedding of a room shared with a paying adult. Rollaways and child rollaways may incur extra charges. Child breakfast charge applies for children from 3 to 12 years of age. Adult breakfast charge applies for children 13 years of age and above.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to guarantee early arrival. To guarantee a room for early arrival before 3pm, we request that guests provide one night's room charge. Please make your request as early as possible, to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures upon request. At this time, guests may change their departure date without penalty if their rate-plan permits.
Valid photo identification is required at check-in.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. In the case of a late check-out before 6pm, an additional half day rate will apply. For check-outs after 6pm, a full-day rate will apply.
We are pleased to serve alcoholic beverages to guests over 20 years old (with valid identification).
No Durian Policy
Please note that durian fruit is not allowed in any hotel area. A fee of THB 8,000 will be assessed if in possession of a durian.
Package Handling Policy
We are happy to accept packages for arriving guests with a secured reservation—otherwise, packages cannot be accepted.
Please note that for security purposes, contents must be checked and declared.
While we greatly appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
The hotel is pleased to extend the use of our pool exclusively to resort guests. Visitors are not permitted in the pool area. Also, children of age 16 and under are not permitted to use the fitness/spa facilities.
No diving and jumping is allowed. There is a pool attendant but the hotel does not provide life guards.
We request that all non-local residents present passports and immigration entry cards upon arrival, according to Thai immigration laws.
Health & Well-Being Policies
We are pleased to accommodate requests for Smoking and Non-smoking guest rooms.
Please note that per Thai law, smoking is not permitted in restaurants, bars, meeting rooms, or public areas of the hotel.
A cleaning fee will be charged to any guest who violates the smoking policy and smokes in a non-smoking room:
THB 8,000 per day for a Standard Room
THB 16,000 per day for a One-Bedroom Suite
THB 30,000 per day for a Two-Bedroom Suite
THB 100,000 per day for The Royal Suite and The Residences, including The Owner's Penthouse
In addition, THB 8,000 fine will be charged to any guest who smokes in a public area.
Note: Cigar usage will be charged double the fees listed above.
We regret that checks are not accepted as method of payment. However, we are pleased to accept cashier's checks.
Check cashing service is only available for travelers checks. Valid identification is required. Other conditions may apply.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate guest's requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate.
We are pleased to accept cash, credit cards and bank transfers as forms of payment.
Credit card authorization forms are accepted. Please contact the hotel directly to make arrangement.
All guests booking a prepaid reservation with credit card are required to present the credit card used for the payment at check-in for verification.
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