Compulsory New Year’s Eve Gala Dinner: December 31, 2017
On December 31, 2017, there is compulsory New Year's Eve gala dinner for all guests staying over this night. The fee is 1600 AED plus tax per adult and AED 600 plus tax per child and includes an international buffet as well as a selection of soft drinks & alcoholic beverages. Please contact the resort for additional information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The resort is pleased to offer 55 connecting rooms for guests' convenience. We advise guests to make connecting room requests as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer complimentary cribs, while rollaway beds are available for a supplementary fee.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability. To guarantee a room or suite for early arrival, we advise guests to book it for the night prior to arrival.
Early Departure Policy
We are pleased to accommodate early departures upon request. However, an early departure fee may apply for guests leaving prior to their scheduled departure date, according to the terms and conditions of the rate booked. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, subject to availability. In the case of late checkout after 12pm and before 6pm, a fee equal to 50% of the daily room rate will apply. For checkouts after 6pm, 100% of the daily rate will apply.
The resort features disability accessible guest rooms with safety bars and a roll-in shower. Please contact the resort directly at email@example.com for reservations.
We are pleased to serve alcoholic beverages to guests over 21 years old.
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and childcare services when requested 48 hours in advance. Please speak to the Concierge for more information or to make reservations.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
All non-local residents must present a passport valid for at least six months after their date of entry into the United Arab Emirates. As the resort is not able to assist in obtaining entry visas, we advise guests to check with their nearest Embassy of United Arab Emirates in advance of traveling to ensure they are compliant with entry rules and procedures. The resort is not responsible for any failure to comply with this Visa/Passport Policy.
Health & Well-Being Policies
We are pleased to offer smoking and non-smoking guest rooms.
Kindly note if signs of smoking are found in the guestroom designated as non-smoking, a cleaning fee of 2000 AED will be applied to your folio upon departure. Restaurants’ indoor areas are non-smoking; however, smoking is permitted on the terraces.
Check Acceptance Policy
We regret that checks are not accepted as a method of payment.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Gift certificates can be purchased directly with the resort. Redemption of gift certificates is subject to availability and prior reservation. Please contact firstname.lastname@example.org.
The credit card holder must be present in order for the resort to accept their credit card as a form of payment.
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