Rated 1 out of 5 by Versailles79 Mismanaged. Disappointed beyond belief
Despite this being a $575+/night hotel, the amenities and services are light. There is no coffee maker in the room. It is counter-intuitive why the cheaper hotels give more (in-room coffee maker, newspapers, free breakfast, free wifi) while SRMB charges everything a-la-carte.
Service was bad. Nobody seems to know what is going on. And staff does not follow through.
July 7, 2014
Rated 5 out of 5 by Bushka Very accommodating Staff
We recently stayed at the hotel over the 4th holiday weekend.
I wanted to let management and future guests know what a phenomenal job Front Desk Manager Kimber Takacs did to make our stay a memorable one, from making the reservation, to reserving all activities and just making sure we were well taken care of the whole weekend.
Kimber went far and beyond the call of duty to make sure all our needs were met.
We had such a fantastic time that upon check-out I booked another reservation.
I hope management will acknowledge Kimber for her outstanding personal customer care because she really deserves the St. Regis Act of Valor commendation.
July 7, 2014
Rated 1 out of 5 by Piggy555 4th of July
Awful experience. Pool cabana service was downright unprofessional. Turn down service was an insult to my family-they put the robes and chocolates on our bed but not our son's - even though his robe was hanging next to ours in the bathroom. We quickly threw a chocolate on his bed but he saw & was disappointed. Butler "Dale" seemed annoyed and frustrated the two encounters we had with him. Our balcony was filthy with long black hair all over the floor (I covered the balcony with bath towels to not step on it. Staff seemed like it was a "summer job" and weren't able to answer any of our questions. So frustrating that we checked out after 2 nights instead of 3. We always choose St. Regis & had stayed at this resort previously with a favorable experience. It was a miserable trip and my family left disappointed and cheated out of a vacation.
July 7, 2014
Rated 5 out of 5 by SharonL57 Best hotel I've stayed in.
We had a lovely stay at the St. Regis. Particularly impressed with the staff. I don't think I ever heard 1 employee say no to a guest. Very refreshing!
July 5, 2014
Rated 4 out of 5 by Beach2014 Hotel great but spa needs improving
We have stayed at many St. Regis Hotels and always love them but this hotel was not as amazing as the rest. While the room and service met expectations the spa was not at the same level as the other St. REgis properties we have stayed at. I found the spa dirty, unkempt and inefficient. The showers were dirty and had towels and used razors left inside. Overall, our visit was nice but had a higher expectation due to our previous experiences with St. Regis and Starwood.
July 7, 2014
Rated 5 out of 5 by GaryandKelly Fantastic stay!
The staff was wonderful, attentive, hospitable and professional and made us feel like one of the family.
July 9, 2014
Rated 5 out of 5 by RRR51 RRR51
My wife and I recently enjoyed a wonderful "spur of the moment" stay at this beautiful resort. We travel to this St Regis at least once a year and always find it to be our favorite vacation spot. The resort is spectacular. The St Regis Monarch Beach Resort staff are friendly, engaging, and attend to your needs from the valets at the front to the housekeepers that clean the rooms they are all very good at their jobs and incredibly kind and gracious.
I recommend this property to anyone that enjoys 1st class service and magnificent views of the grounds and ocean with a staff that I believe is the best resort staff in or out of the country.
June 28, 2014
Rated 3 out of 5 by Claire60 Inconsistent service
Inconsistent room service and inadequate training of servers at the bar and pool restaurant.The hotel was at capacity during our stay and clearly staff were reassigned to areas where they do not normally work.
July 8, 2014