Rated 1 out of 5 by JoniF The hotel servixes were disappointing
I was terribly disappointed with the services at the St Regis San Francisco. I certainly expected more. The concierge service was poor prior to my arrival and during my stay. Bellhops were unable to secure taxi service due to streets being blocked and we were told unless we walked we were stuck at the hotel; therefore missing much sought after restaurant reservations. Hotel restaurant unable to seat us, we were left with room service as only option. Food recommended by the room service hostess was unacceptable. A tremendous expense for something that was forced on us due to being trapped at the hotel I have never had unacceptable food at the St Regis. Since the hotel knew about the blocking of the streets we should have been made aware of the situation at the time of our arrival (same day). The concierge booked the restaurant we wanted and even told us how long it would take by cab; she just failed to say there wouldn't be any cabs or car service. Isn't that something a concierge at the St Regis would be expected to know to better serve guests? Reservation for car service to the airport was incorrect even though the instructions were repeated several times at check in and check out. Very disappointing experience for a birthday celebration weekend.
February 18, 2014
Rated 4 out of 5 by SLP83 Great hotel near Union Square
This is a great hotel, close to a lot of the downtown offices and near shopping district Union Square.
Hotel staff were very nice and accommodating, amenitites were also modern and clean.
Would be great if they had coffee/tea in the rooms as we had to call housekeeping everytime we wanted a cuppa. Otherwise a great hotel, would recommend it.
February 16, 2014
Rated 5 out of 5 by robertx1963 best service ever
The Butler service was phenomenal, professional to a "T". Some of the best service I have experienced at any hotel which is pretty incredible for a hotel the size of the St. Regis San Francisco. This is a tribute to the management. Additionally, the Concierge service was incredibly helpful and knowledgeable. My wife and I had an amazing time in San Francisco, in part crafted by the St. Regis staff. My many thanks.
February 13, 2014
Rated 5 out of 5 by angoldberg Thank you!
Hotel stay was wonderful as always. I always feel at home at the St. Regis.
February 14, 2014
Rated 4 out of 5 by ljcap A basic amenities would be appreciated
St. Regis is a fine hotel, but especially considering the price of the room, why isn't a coffeemaker and coffee included? Or a newspaper at the room door in the morning? These are all standard at lower priced hotels.
February 12, 2014
Rated 5 out of 5 by LindsayLee A Christmas to Remember
As we live in So.Cal. we like to escape for Christmas to San Francisco. It's cooler, but not cold, and very festive. We hadn't stayed at St. Regis before and decided to try it. Although it had everything we wanted, it didn't look too cozy. How deceptive photos can be. It was warm and welcoming with a staff that really did exceed any expectations we had. We went out every day and couldn't wait to come "home" to the St. Regis. Bar was elegant but very comfortable and the staff were thoughtful and helpful. Our room was a delight. Had everything we needed and more. We had a very delicious Christmas dinner in the restaurant. Our breakfast was a daily treat with lots of excellent choices. This is an exceptional hotel, never pretentious, and definitely worth visiting.
February 6, 2014
Rated 4 out of 5 by tlc2020 weekend stay
the only problem with the stay was the food
The pizza looked like it came out of a box and the
french fries were cold
February 11, 2014
Rated 5 out of 5 by AbelS Felt right at home
I've been staying at the St. Regis for business trips for the past two years and have not been disappointed at all. The staff is extremely friendly and hospitable, the facilities always kept clean, and the experience nothing short of amazing. I would recommend to anyone looking for a nice place to stay during their time in San Francisco.
February 7, 2014