Rated 4 out of 5 by Keiko81 Need to improve f&b
I understand that hotel had high demands on weekend , however, I was sad I could not have breakfast smoothly .
The dining area is very small .
May 2, 2016
Rated 5 out of 5 by Lunnar01 Visit to Singapore
Hotel met all expectations for customer service and stay. Great location near Orchard road but just away from the main hustle and bustle. Hotel deserves the rating of 5 stars. Will stay at this location again when visiting Singapore in the near future.
May 2, 2016
Rated 5 out of 5 by Mbrad14711 A nice stay in Singapore
Location: A bit far away from everything, but not too far (still walking distance.)
Room: Beautiful! Even the lowest level of room was very comfortable.
Facilities: Gorgeous Astor Bar with live music. (Great, romantic location!) But, the rest of the facilities were unremarkable; Gym isn't terribly well-equipped. Pool is pretty, but nothing special. Main restaurant food was ok, but nothing special (especially at that price.)
Staff: Polite, but not very proactive. Never enough front desk staff. Breakfast was a chaotic affair with shortages of plates and cutlery. Couldn't even find a manager to complain to. Staff member in a suit that I complained to about missing plates, etc simply shrugged, got my plate, but basically their attitude was "whatever."
April 11, 2016
Rated 4 out of 5 by sporeattack Poor recognition of SPG gold status
I arrived around 1.30pm on a Friday afternoon with my family, having booked (as far as I knew) via the SPG website. Despite having requested an early check-in and corresponding with the hotel prior to arrival, my room was not ready - I was told this was due to a blown fuse. Was surprised that there was no alternative arrangement made in the interim, but to avoid making a fuss, I accepted what I was told would be a half an hour wait. Some time after check-inI realised that no mention had been made of the usual SPG gold bonus starpoints/amenities. I subsequently asked the concierge about this and was told that I would not receive these as I had booked via the St Regis rather than the SPG website. To the best of my knowledge this was not true, or if it was true I had reached the St Regis website through the SPG website (in any case, the distinction eluded me). I asked to speak to a manager, and was eventually told that the Starpoints could be awarded to me. I was surprised that this was phrased as a concession, and felt that there was poor recognition of SPG gold status compared to other SPG properties as a result.
In other respects the hotel was of a very good standard - we particularly enjoyed the breakfast, which was excellent.
April 10, 2016
Rated 3 out of 5 by Roger143Chris Service not up to 5 star rating
I'd have to say I was disappointed. My stay started with delayed luggage. I checked in during the am and asked that my bag be tracked by the front desk as it was due to arrive early afternoon. When I called front desk late afternoon to enquirer they had not followed up. I ask that they do so and call me back. I received no answer. I had a dinner reservation to get to, so imagine my disapointment to discover my bag unattended at the front driveway. I had no time to return to the room and was very frustrated. Upon return to the hotel, wrong bag delivered to my room.
I called duty manager to inform him of these mistakes. I never received a follow up. No attempt to provide a complimentary fruit basket or drink - nothing.
The room had a heavily soiled carpet and on the second day did not have replacement soap and shampoo.
I've stayed many times at St Regis Singapore. It's not the greatest of locations but generally offers a superior level of service. I certainly wouldn't describe this stay as having met that expectation.
This particular weekend the breakfast area was closed to public. Make shift facilities provided in other restaurants but as a result, breakfast service ended at 10:30 am sharp - no exception. Jet lag being what it is caused me to be 10 min late. I received a croissant and a coffee despite having paid for a breakfast in my room rate. Sorry, no refunds allowed.
March 30, 2016
Rated 5 out of 5 by Chugg42 Awesome Hotel
This place was amazing. Staff was Ultra Friendly, Food was great and accommodations were excellent
March 28, 2016
Rated 5 out of 5 by Miguel16 Great Hotel
Wonderful service, great location
March 27, 2016
Rated 5 out of 5 by shihtalks good for getaway in city center
the Room was great, very comfy and welcomed. One thing is that it's really close to the near building, which left no scenery for the windows. Bathroom is fantastic.
With the help of Uber, it's really easy to get around. I was recommended by a friend that it has a great location, but honestly, I do not how to navigate if there's no existence of Uber.
Great experience though.
February 29, 2016