Rated 5 out of 5 by Kthomas3 Charging for internet is ridiculous
A hotel room that's runs $400+ per night should include internet. Charging $8 a day diminishes the full service image of the resort and is clearly unnecessary. Makes you look cheap.
January 12, 2014
Rated 4 out of 5 by CFeen Great Hotel, Dining needs improvement
Let me first say that this hotel is great. The rooms are stellar, the service impeccable, and the amenities and little “extra’s” that you receive rival any SPG hotel that you will travel to. Our rooms were serviced multiple times during the day and the help and attitude of the employee’s we interacted with was spectacular. As a hotel, this really is one of the best in the United States.
However, there are issues. Less importantly are the athletic facilities. Basically what they term the “fitness center” is a not much more than a hallway that leads you to the pool. Yes, there are better and more machines than you would typically find at a normal hotel; however, at (what is considered) the pinnacle of SPG properties a more complete athletic club would be nice.
Nevertheless the biggest issue my family found with this hotel was the J&G bar and restaurant. At the bar, our appetizers were initially forgotten twice when we ordered on two separate days. The real issues though we found at the J&G Grill. On one night it took a half hour for our dessert to be served, incorrectly, and during our second night (Christmas dinner) our drinks were forgotten about and one individual in our party got their meal served incorrectly again. Moreover, for the price (around $650 including tip for a group of five) the portion sizes were incredibly small. We considered the food good but not stellar.
Look, we may have been picky. However, for the money our party was spending every night and specifically at this restaurant I think we have the right to expect near perfection. The restaurants here are considered to be some of the best in the state and the crown jewel of the SPG family. It should reflect these high expectations, yet this was not the case for us. Yes, there may have been a lot of stress during the Christmas season but fundamentally we have eaten at better restaurants for less. The restaurant needs to take it up a notch. With this being a consistent problem over several days, the staff is not as experienced as they should be for a restaurant of this price.
What it came down to is that the wait staff made silly mistakes. Along with everyone else at this hotel they were extremely courteous but - specifically at the restaurant - they need more experience. All restaurants should strive to attain the level of service these individuals strive to maintain but proper service needs to be backed up with proper training. The hotel should match the quality of their five star resort to, what it hopes, is its five star restaurant.
A breakdown of our review:
Room Comfort: 5/5 - You won’t find much better
Staff Met My Needs: 4/5 - All are extremely attentive and are willing to bend over backwards to meet your needs. Only because of the restaurant has this rating been brought down a star.
Room Cleanliness: 5/5 - Staff comes in at all hours of the day to make sure your room is kept top notch
Facilities met my expectations: 4/5 (needs improvement) - With the exception of the Athletic club and restaurant the hotel greatly exceeded expectations. However, I am basing this rating upon the review above. I am giving the hotel a four star rating due to the fact that these two aspects need improvement. All the other facilities were impeccable: the spa was great, pool amazing and the access to the ski slopes unmatched.
SPG Recognition: 5/5 - Voted best ski resort in the US and it shows why.
Would you recommend this hotel?: 4/5 - Definitely for the rooms and staff, thought I might look elsewhere for the food.
December 25, 2013
Rated 5 out of 5 by HTSP FANTASTIC! Our Favorite Hotel!
For the third year in a row, this hotel never fails to impress us. The rooms and facilities are in our opinion the best the Dear Valley area has to offer.
The spa is great, The Ski in Ski out customer service takes all the hassle out of the skiing experience. All the staff is friendly and accomodating. This Resort is 10+! Highly recommend.
February 12, 2014
Rated 4 out of 5 by happy50th J&G needs some fine tuning.
When dining at a restaurant of the stature that J&G represents, one should expect to be served by servers who know ahead of time what food/drink item patrons had ordered. What became an annoying joke during our 3 visits to the restaurant was how many times the food server staff would ask "who was having what"? This is unacceptable at even a 3-star restaurant. I ended up commenting to one of the servers that he should "guess" which of the 2 items he had in his hand I had ordered, giving him a 50/50 chance of getting it correct! Please hire competent help, and avoid negative reviews like this one!
January 14, 2014
Rated 5 out of 5 by Skibunnie Makes You Feel Welcome
This staff has been trained perfectly. They make the effort to address you by name, and are very helpful. The chefs in JG are superior. Just the best. A beautiful property. Somehow, they knew it was my birthday, and left me some excellent chocolates, a nice bottle of wine and a lovely note when I checked into my room. Excellent.
February 10, 2014
Rated 5 out of 5 by Giana Birthday Celebration for the Books
From beginning to end, the St. Regis Deer Valley hit the mark. As a multi-year Platinum Starwood member, I have had my fair share of upgrades and exceptional service but this was a whole new level. I was greeted with an amazing room and a birthday treat welcome. The staff is over and above helpful and sincerely warm making us feel as if we were among the closest of friends. The amenities were top of the line and the extras such as the daily sunset champagne ceremony, apres events with warm hot cocoa, and the world class spa with a massage that left me feeling like spaghetti really made this property stand on a level of its own among other resorts. Phenomenal location, amazing people, world class amenities and service... this truly was a birthday for the books.
February 5, 2014
Rated 1 out of 5 by AdrianaZGC Not good
This hotel don't tell in the website that the resort is not a snowboard friendly.
Dirt rooms, the shower mats is all shrunk, the bed linens are holed up, the pillowcase are ripped housekeeping don't change the bed linens even when they are dirt!!!!!
Terrible experience for a hotel that cost 1.100.00 a day, I wish pay more and gets better quality of vacation!!!!
February 8, 2014
Rated 5 out of 5 by GregG56 Best Resort for Visting Deer Valley, Utah
Beautiful resort right on the slopes of Deer Valley Ski Resort. No better place to stay if skiing at Deer Valley!
February 10, 2014