Rated 4 out of 5 by LavieJoaillerie Highly recommend St Regis Shenzhen
It's my second time staying at st Regis Shenzhen. This time I was surprised I got recognized as a gold card member got late check out till 4pm and room upgraded. As I stayed only in the hotel during my stay. The view was great. Service was good. I would highly recommend to stay st Regis Shenzhen whether for business or leisure.
April 19, 2015
Rated 5 out of 5 by StaycationeerHK Great hotel, so-so platinum recognition
Stayed here for the weekend, booked through the SPG website on our - admittedly very competitive - corporate rate. Hotel is great, no question - nice design, great facilities, excellent breakfast. Platinum upgrade was a bit of a letdown - suites of all levels were still offered on the web, but upgrade was only to a fabulous room which for all intends and purposes is a regular room + lounge access + internet. Not that there is anything wrong with the room but compared to the upgrades I was given at other Starwood properties it was not very impressive.
One oddity - both alarms in our room went off at 6:00 and 6:15 am. Might be something you want to check before going to sleep if you're a light sleeper
March 22, 2015
Rated 5 out of 5 by StaycationeerHK Outstanding Hotel, Outstanding Platinum benefits
Stayed here for a weekend semi-staycation (we live in Hong Kong). Very nice hotel, awesome platinum recognition (lovely happy hour at the very top of the highest building in Shenzhen), great upgrade to a 2-floor suite and the facilities were so nice we totally maxed out our late-check-out benefit. Great breakfast - would need three days to try everything.
March 22, 2015
Rated 5 out of 5 by ksquare77 My Preferred Hotel in Shenzhen
I'm always a St. Regis guy. Whenever I have the option, I'll go for one. This hotel stands out also for other reasons - it's in the old neighborhood where I grew up; it's in the middle of city; it's just convinient to get around + the view of the city.
Also during my stays (I stayed twice last week), They meet the expectations of what a St. Regis hotel should be, and also provide good recognition to Plantinum members.
The only down side about the property is and will always be: The building itself is a tourist attraction, and sometimes there were just too many non-hotel guests at the lobby and a lot of them were with kids. I know the hotel can not do much about it. But maybe a little bit of traffic control?
March 2, 2015
Rated 5 out of 5 by DJacobs One and Only in Shenzhen!
We stayed in St. Regis Shenzhen for the first time. It was such a wonderful stay. The hotel is so beautiful in the high building over skyline of the Shenzhen city. It located in a convenient location, connected to the big shopping mall and subway.
When we arrived hotel, bellman assisted us with all our luggage. Reception area is on 96th floor, after took a main elevator, then we arrived the main lobby. It was fabulous reception, you could see the whole city from this floor. Receptionists welcomed us with the rose tea and earl grey tea. They didn’t took so long for checking in. They took us to the room right away. The guest's room start from 75th -94th floor which is one of a high hotel in the world. The view was amazing. We could say it was the most beautiful view from the hotel ever. We got an upgrade to the Shenzhen suite, it was a duplex suite, spacious fully furnished. The living room area is downstairs with the big screen TV and a big sofa. Second floor is the bed room area included working area. The bathroom is super big. There was a huge bathtub, and the separated shower room. We love the room, it is beautiful and well decorated. The happy hour for platinum member is also a good one. It is located on 100th floor which is the highest floor. They have various choices of food and drink. We had a great time there. Breakfast is also perfect. It is on 95th floor. Good quality and many choices. The Staff also took care of us so well, they always approached us to asked for any assistance, our glasses never empty because they always filled up without we need to ask for it. Butler service was wonderful, after we got in the room butler came and introduced herself. Her name is Spring. She is really friendly and polite. She also prepared some fruits and some tiny cake for us, it was very delicious. She offered complimentary 3 pcs for pressing, packing - unpacking and also varieties of tea and coffee 24 hours . We had a very fun conversation with her, this made us felt comfortable during our stay. She is not only a butler but she is our assistant. When we needed more extra water, she put in the fridge everyday in the morning. Also, we mentioned we wanted to go to Hong kong, after we check out later on we found a letter told us how to catch to bus from Shenzhen to Hong kong clearly. This is the bespoke service. We really had a good time with her and the butler team. Also other staff they did very good job too, they are really took care of us like their family. They always greeting and had a conversation with us. The pool is a very nice one even it is just an indoor pool. It is big and clean. We had a very good time here.
Thank you very much for all the staff who took care of us. We hope we could visit St.Regis Shenzhen again soon.
February 19, 2015
Rated 3 out of 5 by Lee1515 Room equipments needs to mainteanace
Room equipments and facilities need to repair and maintenance.
December 8, 2014
Rated 4 out of 5 by WYdbd however
Nice hotel, but reception give me the room at the corner :-(
November 28, 2014
Rated 5 out of 5 by desomvie Comfort and luxury away from the daily chaos
This hotel is absolutely fabulous. From location, to service to room comfort , to butler service it all is a delight to experience. Swimming on the 75st floor after a hard days work is very special and extremely relaxing. The rooms are fully equiped and very spacious. The breakfast is an absolutely culinary feast and the staff is one of the best I came across during my many travels. Whenever I am in Shenzhen I will come back. See you next time
November 22, 2014