Rated 5 out of 5 by KBNC Gorgeous Hotel
We traveled to NY for my wife's birthday & to do some Christmas shopping. Although we only stayed there one night, we were blown away. The staff treated us like royalty, the 2 room suite we were upgraded to was one of the nicest I have Ever stayed in- usually in NY rooms are small but not here, had 2 full bathrooms, separate living room, truly amazing. Can't beat location either, only steps from 5th ave & great shopping. One more note, our butler(yes you get a butler) helped get us cupcakes from a highly renowned bakery for my wife's birthday. Can't wait to go back next year, don't think I will ever stay anywhere else in NY.
March 1, 2014
Rated 5 out of 5 by EZ4U Always Outstanding
We've stayed at the St. Regis, New York, and its consistency is amazing.
March 9, 2014
Rated 3 out of 5 by AdmiralDoria Classic hotel with some work to do to meet true luxury standards
Check in was a little annoying room as the room didn't appear to be ready at 1530 and the desk was a little inefficient. Also being asked a number banal questions after a 12 hour journey can be a little tedious. I'm SPG Gold and Platinum Amex but didn't get a room upgrade - however the room was beautiful (amongst the nicest I've had in NY). Breakfast was excellent (Cesar runs a tight ship). Butler service good (particularly Nelson). Gym was small but decent with good weights, massage was excellent. No fine dining restaurant and the bar seems to have lost it's sparkle. I think the hotel is probably very good but my experience was mixed
February 24, 2014
Rated 2 out of 5 by timothyanickel March 4
Everything was fine until 4am when construction started outside. I know that is not the hotel's fault, but it was incredibly loud and very disturbing.
March 6, 2014
Rated 1 out of 5 by Jman OLD & TIRED
My lifetime Platinum status meant NOTHING to this hotel. No upgrade, no amenity, NOTHING. This failure aside, the rooms are old and out of date technologically when compared to others at this level. The TV actually had numerous cables exposed and just hanging. It didn't even have HD, in fact the picture was terrible! The bathroom didn't have a nightlight or dimmable lighting! The eButler was a complete disaster. The staff was much more impressed with themselves than I was. The Astor Court is in desperate need of updating and new upholstery on the furnishings. The chairs and couches were FILTHY.
May 9, 2012
Rated 5 out of 5 by Jaquila AWESOME HOTEL
This is an awesome hotel with excellent service. Everyone from the hotel manager to the butler staff is fantastic. I cannot stay anywhere else now, I am hooked. As a platinum member who travels every week I tend to be critical of hotels, nothing to criticize here, just AWESOME.
February 28, 2014
Rated 3 out of 5 by Rammerjammer14 Nice but front desk let me down
Arrived at 10:30 am and asked if room could be ready. Answer, we already have someone in the room cleaning it, shouldn't be too long. I had an important confidential call that I had to take and could have went to office if the room was not ready. Instead I went to have a late bfast mtg w a colleague. Came back at noon. - call scheduled for 12:30 - and was told by another person that room was not ready and quoted the policy of check in. Obvious no chain of custody on my info. Then sent to biz center For the call which is really an embarrassment for a hotel of this style. No privacy. Net, I missed the call and not happy about this.
January 18, 2014
Rated 1 out of 5 by MichaelTS Poor Performance
Small room, staff that's unaccomodating, poor SPG loyalty - easily the worst SPG experience.
I've stayed at other St. Regis hotels where you're made to feel like the staff want to take care of you. At the NYC location I was ignored by the doorman, the butler did not even attempt to do the one thing I asked, and the front desk didn't give one ounce of care, or even try, to fulfill a request that was able to be fulfilled. Of the 125 SPG nights over the past years, this was the worst.
April 7, 2012