The Westin Melbourne
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Disabled Accessible Policy
The hotel has 5 disabled accessible guest rooms and all dining outlets are wheelchair accessible.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of $100 per day.
Connecting Room Policy
There are a total of 11 pairs of connecting rooms in the hotel. Westin King Rooms connect to Deluxe Twin or Westin Accessible Twin Rooms. Please contact the hotel prior to arrival if connecting rooms are required.
Credit Card Policy
A 1.5 percent fee applies to all transactions settled by Credit Card. This fee will be added to the total of the transaction.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
Full-night charges apply for early departures on non-refundable bookings, and/or during peak periods.
Early Arrival Policy
Early arrivals are granted upon request and based on availability. For guests arriving on early morning flights who require their rooms prior to our standard check-in time of 3pm, we recommend that you confirm your reservation for the previous evening as well. An additional fee of up to 100% of your guaranteed room may apply for arrivals before 3pm.
Extra Bedding Policy
A maximum of one rollaway bed is permitted per room. The charge for a Heavenly Rollaway Bed is $90 AUD. Heavenly Cribs® are available free of charge.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. A maximum of two children are allowed in Deluxe Rooms with two double beds. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Valid photo identification required at check-in.
Late Checkout Policy
Late checkout is based on availability on day of departure and cannot be guaranteed.
Late check out fee is:
- Up to 2pm - 50 AUD
- Up to 4pm - 100 AUD
- Up to 5pm - Half Day Rate
- After 5pm - Full night accommodation fee applies.
Parties are not allowed.
Only service animals, such as guide dogs, are allowed. No other pets are permitted. Heavenly® Dog Beds are not available.
Reservation Payment Policy
Payments by cheque must have seven days to clear prior to the guest’s arrival. Credit card authorisation or cash security bond is required upon check-in.
A non-guest wishing to pay for a guest in the hotel must contact the hotel for a credit card authorisation form, which must be filled out and returned to the hotel via fax or email prior to the guest’s arrival.
Travelers checks are not accepted as a form of payment.
The hotel is 100% smoke-free. This includes all public areas, function spaces, food and beverage outlets, and guest rooms. In keeping with our Breathe Westin® initiative, a $300 AUD cleaning fee will be charged to any guest who violates the smoking policy so that their room may be properly refreshed.