The Westin New York at Times Square Announcements

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Age Requirement Policy

Guests must be 21 years or older with photo identification to check-in. 

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Connecting Room Policy

Connecting rooms are available upon request basis only and cannot be guaranteed.  All connecting rooms are king to 2 doubles within the same room class. Connecting rooms available in traditional, deluxe and club room classes.

Credit Card Policy

A credit card holder must be present for the hotel to accept a credit card as a form of payment, unless a credit card authorization form has been received. Please contact the hotel directly for a credit card authorization request.

Early Departure Policy

Please confirm your departure date and time upon check-in, to avoid a departure fee of one night's room and tax.

Early Arrival Policy

Arrivals prior to 3pm can be accommodated based on availability. For guests requiring an early check-in of 11am, a one-time additional fee of 100 USD per stay will be charged.

Gift Certificate Policy

Please contact our Reservations Manager directly to make a reservation using a gift certificate. Gift Certificate redemptions are subject to availability and blackout dates apply.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Pets up to 40 pounds are allowed. Complimentary Westin Heavenly Dog Bed® is provided. Guests must sign a waiver form upon arrival.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

For third-party credit card payment arrangements, please contact the hotel directly. Third-party credit card payments must be pre-approved at least 72 hours prior to arrival. Otherwise, payment will not be accepted.

Smoking Policy

The Westin New York at Times Square is 100% smoke-free. Smoking is not permitted in any of the guestrooms or in any public areas of the hotel. Any evidence of smoking will result in a $200 cleaning fee.

Suite Policy

Please contact the Reservations Manager directly in order to reserve the Presidential Suite or Renewal Suite.