Please note due to water shortages in the Western Cape region, the hotel is working with local authorities to implement water control measures and ensure there will be adequate water available to meet guest’s needs. The hotel is operating normally.
Age Requirement Policy
In order to reserve a room, guests must be 18 years or older and provide valid government-issued photo ID.
Connecting Room Policy
Connecting rooms may be requested, but are not guaranteed. For more information, please contact the hotel directly.
Extra Bedding Policy
Rollaway beds and cribs are available at no extra charge, subject to availability. Grand Deluxe rooms and suites can accommodate a child rollaway. Cribs are provided upon request; the hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaways, child rollaways, and cribs are included in the cost of the room.
Check-In & Checkout Policies
Early Arrival Policy
Early check-ins are subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Late Checkout Policy
A late checkout fee of 600 ZAR applies to late checkouts between 12pm and 3pm. For late checkouts between 3pm and 6pm, a fee of 800 ZAR applies. For checkouts after 6pm, a full room rate applies.
The hotel offers five guest rooms that meet the requirements for disability accessible rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Facility Use Policy
Guests must be 16 years or older to access the WestinWORKOUT® Fitness Studio, enter the spa, or use spa facilities—including the swimming pool—regardless of parental consent and supervision.
Pets are not allowed.
Health & Well-Being Policies
Due to local restrictions, the hotel has been implementing sustainable solutions to reduce water usage. We continue to challenge all departments and innovate without impacting guests’ stays. We kindly request that you support our water-saving initiatives during this time.
As part of our commitment to your well-being, we naturally provide a 100% smoke-free environment in our rooms. A smoke-free environment ensures a refreshing stay for all our guests. Guests will be charged a $200 cleaning fee for in-room smoking. Smoking is only allowed in the Raleigh's Cigar Bar and Louis B's outside terrace.
Personal checks are not accepted for payment. In addition, the hotel does not offer check cashing services.
Credit Card Policy
The hotel does not accept third-party credit card payments. At check-in, the cardholder must present both the credit card used to make the booking along with identification. A government issued ID, valid driver’s license or passport are all accepted forms of identification.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.