In order to reserve a room, guests must be 18 years or older and provide valid government-issued photo ID.
Connecting Room Policy
Connecting rooms may be requested, but are not guaranteed. For more information, please contact the hotel directly.
Extra Bedding Policy
Rollaway beds and cribs are available at no extra charge, subject to availability. Grand Deluxe rooms and suites can accommodate a child rollaway. Cribs are provided upon request; the hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Please note some facilities within the hotel have minimum age requirements.
Check-In & Checkout Policies
Early Arrival Policy
Early check-ins are subject to availability upon arrival. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Late Checkout Policy
A late checkout fee of ZAR 800 applies for late checkouts before 4pm; thereafter, a full room rate applies.
The hotel offers five guest rooms that meet the requirements for disability accessible rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Facility Use Policy
Guests must be 16 years or older to access the WestinWORKOUT® Fitness Studio, enter the spa, or use spa facilities—including the swimming pool—regardless of parental consent and supervision.
Pets are not allowed.
Health & Well-Being Policies
As part of our commitment to your well-being, we naturally provide a 100% smoke-free environment in our rooms. A smoke-free environment ensures a refreshing stay for all our guests. Guests will be charged a $200 cleaning fee for in-room smoking. Smoking is only allowed in the Raleigh's Cigar Bar and Louis B's outside terrace.
Personal checks are not accepted for payment. In addition, the hotel does not offer check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.