Connecting rooms are available by request but can only be guaranteed with the hotel directly.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
ID Requirement Policy
Passport and identity card is required from all guests.
The public area including all restaurants is wheelchair accessible.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification.)
Hotel allows one pet per room. An additional fee will be charged per stay. Signed pet waiver is required at check-in.
Travelers from other countries must present passport at check-in. Hotel does not check visas.
Health & Well-Being Policies
Due to local law, smoking is banned in all public areas. Please contact the hotel for further information.
Checks are not accepted for payment. In addition, the hotel does not offer check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Acceptance Policy
Gift certificate purchases are available with a minimum amount of 100 EUR. The gift certificates can be applied for hotel services direct in the hotel by prepayment. Please send the request to the General Manager´s Office at email@example.com.
Gift card redemption must be requested and is based on availability. Please send requests to Reservations Department at firstname.lastname@example.org.
Please use the following bank details for pre-payment:
Deutsche AG Leipzig, KTO-Nr.: 1329812, BLZ 860 700 00 IBAN: DE 36860700000132981200 SWIFT: DEUTDE8L
For the credit card pre-payment application form, please contact our reservation department.
For payment by city ledger, you must request approval from our accounting department. Please send your request directly to email@example.com.