Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
New Tourism Dirham Fee Beginning March 31, 2014
Beginning March 31, 2014, a Tourism Dirham Fee of 20 AED per room per night will be applied per local law. Please contact the hotel for further information.
The resort offers Disability Accessible Rooms. All are wheelchair accessible, with grab bars in the bathroom and a roll-in shower.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Personal checks are not accepted for payment. In addition, the hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms are available in both Deluxe & Club Room categories (king beds connected to 2 queen beds). A request for connecting rooms may be done however it is subject to availability. Connecting rooms may be confirmed only by the resort if the request is for a family with children 12 years of age or younger or for families with disabled family members.
Early Arrival Policy
We are pleased to accommodate early arrival requests, based on availability. If you wish to guarantee early arrival, the room must be booked for the night prior.
Extra Bedding Policy
Cribs are available at no additional charge but we do not provide blankets, bumpers, or pillows for cribs. Rollaway beds are available for a fee. Please include your request when making your reservation.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
Gift certificates may be purchased directly from the hotel and are accepted subject to room availability.
United Arab Emirates (UAE) Residents:
- Upon check-in, guests must present a UAE ID, UAE driving license (UAE Nationals Only), or original passport with a valid visa stamp.
Non-United Arab Emirates (UAE) Residents:
- Upon check-in, guests must present a valid passport and visa. All other identification documents are not acceptable.
- Saudi nationals must present their original passport.
Maximum Occupancy Policy
All rooms can accommodate 4 people; however, the number of adults cannot exceed 3. Children 12 years of age or older are considered adults.
No SPG Participation
The resort does not participate in the SPG program.
Pets are not allowed.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We offer both smoking and non-smoking guest rooms. Smoking in a non-smoking room will result in a fee of 2,000 AED.
Many of the resort's public areas are non-smoking, including the lobby and all guest room corridors, some of our conference spaces, and half of all outdoor seating. All indoor restaurants and bars are non-smoking.
Please check with the nearest Embassy of United Arab Emirates in advance of traveling to ensure you are compliant with entry rules and procedures. Non-compliant guests may not be allowed to enter the country. The resort is not responsible for any failure to comply with this policy.
All non-local residents must present a passport that is valid for at least 6 months after the date of entry in to the United Arab Emirates. The resort can assist with the visa process. Please contact the reservations department at Reservations.Dubai@westin.com or by phone at (971)(4) 511 7777. The visa process will take approximately 7 business days. Applications with a shorter lead period will not be accepted. All visa charges have to be paid at the time of the application and are non-refundable. If a visa is not granted by the immigration authorities, visa charges cannot be refunded or adjusted.
Please contact the hotel's reservations department directly for waitlist availability.