The Westin Nanjing Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Disability Access Policy

Disability access is available throughout the hotel. Please contact Service Express to set up TDD equipment and wheelchair rental or availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Babysitting Policy

The hotel does not offer babysitting services.

Check Cashing Policy

No personal checks are accepted. Travelers checks are accepted, with a valid identification. Other conditions may apply.

Connecting Room Policy

Connecting rooms are available based on availability. Please contact the hotel for further information.

Credit Card Policy

Credit card authorization forms are not accepted.

Early Departure Policy

An early departure fee of one night's room rate and fees may be applied if you check out prior to the scheduled departure date.

Early Arrival Policy

Early arrival is subject to availability upon check-in and should be requested in advance if possible. Guests requesting guaranteed early arrival must reserve a room for the previous night.

Extra Bedding Policy

Guests are allowed a maximum of one extra rollaway bed per room, for a fee.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Checkout time is 12pm. Guests may request late checkout up to 6pm for a 50% room charge. An additional one night's room rate will be charged for checkouts after 6pm, subject to availability.

Pet Policy

Pets are not allowed in the hotel.

Payment Policy

The hotel accepts cash, credit cards, checks from local companies, and bank transfers/Alipay as forms of payment. Overseas credit cards must be presented upon check-in. Local credit cards can only be authorized on-site. The hotel does not accept third-party credit card authorizations for payment.

Smoking Policy

Smoking is permitted in designated areas throughout the hotel. The 30, 31 and 35 floors are dedicated smoking floors. All other floors are non-smoking.

Suite Policy

There are 21 suites available. For more information or to verify availability, please call (86)(25) 8556 9999 or email

Visa/Passport Policy

Upon check-in, our Guest Services Agent must register international guests' Visa and Passport details. As this may require a few moments of your time, we appreciate your patience and understanding.

Waitlist Policy

The hotel does maintain a waitlist. Please contact us directly to be placed on the waitlist. Guests should provide a phone number and will be called if a room becomes available.