The Westin Phoenix Downtown Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA. Our ADA Accessible Rooms feature accessible bathrooms with grab bars, and some offer roll-in showers.

Alcohol Policy

Alcohol beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guest must be 21 years or older with valid photo ID to check in to hotel.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Hotel will cash personal checks for Platinum and Gold SPG Members. Valid identification required, other conditions may apply.

Connecting Room Policy

Connecting rooms and suites can be requested based on availability at check-in.

Early Departure Policy

Departure dates will be confirmed at check-in. Guests who check out of the hotel prior to their scheduled departure date will be charged a fee equal to one night’s room rate plus tax.

Extra Bedding Policy

Rollaway beds are available in rooms with king-size beds for a fee.

Gift Certificate Policy

Please call the hotel directly to purchase or redeem gift certificates.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy

Late checkout requests are granted based on availability. Guests checking out between noon and 4pm will be charged a fee equal to half of one night's room rate, while a late checkout after 4pm incurs a charge equal to one night's room rate.

Package Handling Policy

There is a package handling fee for all incoming packages. Please contact the hotel directly for the exact charge.

Pet Policy

We are happy to accommodate up to two dogs weighing less than 40 pounds each. Though we do not require a deposit, we ask that guests sign a pet-friendly agreement upon check in, which includes a waiver holding the guest responsible for any damages that occur during their stay. Dog beds and feeding bowls are provided. All dogs must remain on a leash when outside the guest room, and are not allowed in any area where food is served.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A valid credit card and matching photo ID are required at check-in for payment of the room, tax, and incidentals. If a guest is paying cash, a deposit equal to the reserved room rate and tax, plus an additional 200 USD per day for incidentals will be collected at check-in, with any remainder refunded at checkout.

For payment arrangements via a third-party credit card, please contact the hotel directly at least 72 hours prior to guest's arrival.

Purchase Order Acceptance Policy

We are unable to accept purchase orders. Please contact the hotel in advance to make alternate payment arrangements.

Smoking Policy

In keeping with our Breathe Westin® initiative, we offer 100% non-smoking guest rooms and public areas. A 200 USD charge will be assessed per occurrence of smoking on the premises.

Tax Exempt Policy

Guest reservations booked as a consecutive 30-day stay or longer will be eligible for exemption from State Lodging Tax, though municipal tax will apply. Government exemptions will only apply to guests who produce an exemption card issued by the U.S. Department of State, specifically naming Hotels/Motels as exempt. No other government exemptions will be honored.