The Westin New York Grand Central Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Special Conditions

In-Room Dining Hours Until Further Notice

In-Room Dining temporary hours of operations until further notice:

  • Breakfast Menu:  6am to 11am
  • All Day Dining Menu:  11am to 10:30pm

Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is fully compliant with ADA and offers ADA Accessible Rooms.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

Payment by personal check must be received at least two weeks prior to guest's arrival. Personal checks are not accepted at check-in; however, guests may pay using travelers checks.

Check cashing services are available to Starwood Preferred Guest Platinum members who present a valid major credit card and government-issued photo identification. There is a limit of 100 USD per stay.

Connecting Room Policy

Connecting rooms may be provided based on availability, but cannot be guaranteed. A Traditional Room with double beds can connect to a Deluxe Room with a king-size bed, and some Deluxe Rooms can connect to Suites. For more information, please contact the hotel directly.

Early Departure Policy

An early departure fee will be charged to guests checking out prior to their scheduled departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.

Early Arrival Policy

Early check-in can be accommodated upon request, subject to availability, at no charge. To guarantee early check-in, guests must reserve the room for the night prior.

Extra Bedding Policy

Upon request, a crib can be provided in any guest room. Each Traditional Room and Deluxe Room with a king-size bed contains pull-out sofa bed. Rollaways are not available.

Gift Certificate Policy

Gift certificate reservations are subject to availability and must be booked through in-house hotel reservations directly. Blackout dates and other restrictions may apply.

ID Requirement

For security purposes, a valid, government-issued photo ID is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card.

Late Checkout Policy

We make every effort to accommodate late checkouts upon request, subject to availability. For checkout before 5pm, 50% of one night's room rate will apply. Checkouts after 5pm will incur a fee of one night's room rate.

Noise/Disturbance Policy

Parties are not allowed in any of the hotel’s accommodations. A gathering that exceeds the maximum occupancy of a guest room or suite is defined as a party. If the hotel receives a complaint about noise or a party, authorities will be called, and all occupants will be evicted from the hotel.

Package Handling Policy

The hotel accepts a maximum of two packages per guest. Packages cannot exceed 10 pounds, and the guest’s name must be on each package. Packages received without the guest’s name will be returned to sender. All packages are handled by UPS.

There is a handling fee per box for all packages delivered to the hotel.

Pet Policy

We welcome dogs weighing 40 lbs or less. Guests are required to sign a pet waiver upon check-in, in addition to paying a 50 USD non-refundable deposit per pet. If there is damage to the room that exceeds 50 USD, the guest is responsible for additional charges at checkout.

Credit/Debit Card Policy

Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 5-7 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.

Tax Exempt Policy

Guests seeking tax exemption are required to show a government-issued ID and New York State tax exemption form. Tax exempt guests must pay with a corporate credit card.

Waitlist Policy

The hotel does not offer a waitlist.