The Westin Excelsior, Rome Announcements & Policies


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

2:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

We are pleased to offer connecting room options in our Grandluxe Rooms. Please contact the hotel directly to make your request.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

Early arrivals are accommodated based on availability. To guarantee an early arrival, guests may prepay 50% of the room rate prior to the arrival day.

Extra Bedding Policy

It is our pleasure to offer rollaway beds and cribs in select rooms, upon request. Fees may apply. Please note that the hotel does not provide blankets, pillows, or bumpers for cribs.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Pet Policy

Pets are allowed.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

If you are booking on behalf of another guest, or if you wish to pre-pay, you must fill out a third-party billing form and fax it to (39)(06) 4745820. In accordance with credit card company requirements and to ensure the secure transmission of your data, please do not send credit card details via email.

Smoking Policy

Non-smoking and smoking rooms are available. Non-smoking rooms are automatically assigned. If you would prefer a smoking room, please request one when booking your reservation. Smoking is not permitted in the common areas of the hotel, per Italian law.

Voucher Acceptance Policy

Vouchers are accepted.