Rated 5 out of 5 by Shroff One of my best hotel experience
Service is the best here. I think this hotel does everything in a really nice way and they have good young talented staff. The property is really maintained and classy. I feel everything is at the right place wherever I go in this hotel. The staff is perfect in every area- be it Restaurants, Front Desk, Gym or anywhere. One interesting thing about them which brings me here every time is - the change they bring in really small things. Now this change in small things would not affect you in any sense and still will make your stay not boring since I stay here for 20 days every month, so these small new things/ideas they come up with make my stay interesting. I feel Westin Xiamen is working constantly everyday to be better than the best. I really thank everyone working at Westin to make my stay comfortable and enjoyable.
May 10, 2014
Rated 5 out of 5 by Antoine360 I love Westin!!
The top and great service I impressed
May 19, 2014
Rated 5 out of 5 by OnTheRoadTraveller Excellent facility and services
Since my first experience with Westin Xiamen, I have decided to stay here whenever I am in town. The facility is very nice and well maintained; the services here are second to none.
The stools dedicated to the SPG member at the check-in counter make you feel special.
The Rooms are spacious. The restaurants serve authentic food at reasonable prices.
What I like the most here is the well-equipped gym and the indoor pool with the clearest and cleanest water.
I would recommend this hotel to anyone with no hesitance at all.
May 1, 2014
Rated 4 out of 5 by Honeymoon123 Keep you feet dry
Not my first time a this hotel, but my 2nd time. All staff were very welcome and with a smile. Today I got upgraded to 37/F with a nice suite. I was going to work on my email with my socks on, at my working desk, within 1/2 second, I have noticed that my feet was wet and found out the carpet was wet. I called customer service immediately but had to call again 2nd time after 10 mins without showing up. It has been diagnosed piping with leakage. I called customer service but no one answered my phone. I carried my luggaged to 40/F to get a new room. Up until this moment, no one has offered laundry service for my sock, my sock is wet, but also with stain. 40/F staff only said sorry, but they need to provide more training on risk management. Pipe leaking is not a joke and I hope this hotel check more carefully.
August 25, 2012
Rated 5 out of 5 by Cus1974 Superb rooms and great service
I've stayed at the Westin on numerous occasions and each time the rooms and service have been exempelary. During my last visit, I felt a little unwell, so decided to use room service for evening dining. Every single meal that I ordered was delivered swiftly and the quality, taste and presentation was exceptional. The guest experience manager, Joao, made me feel very welcome. I look forward to my next stay at the Westin!
August 13, 2013
Rated 5 out of 5 by Jhng Great Experience
I am an extensive traveler and have been staying in many hotels in Greater China Region. The staff in Westin, Xiamen, are, without doubt, the friendliest and most helpful lot that I have ever come across. At Westin Xiamen, I can check in at the room. This is such a pleasant experience especially when you arrive at the hotel late in the evening. Special thanks for Yolana. Excellent job.
The concierge department, under the leadership of Tom, has been extremely helpful. I am particularly impressed when they go to the roadside to try and get me a taxi during heavy rains
Last but not least, I would like to thank Emily and Vicky/Vicki at the Chinese restaurant on the second floor. The food there is not the greatest but their service is just tremendous. They are extremely friendly and helpful and always do their best in making me feeling extremely comfortable and at ease every time I step into the restaurant
October 16, 2013
Rated 5 out of 5 by Fide26 Rooms and Restaurants
We booked 4 nights at executive floor and the reception upgraded our rooms to suites. We are quite satisfied with the rooms and all the services provided. The Restaurant Zen5es was great - we went to this restaurant 3 times for dinner, their porridge were fabulous.
May 6, 2014
Rated 5 out of 5 by Jerry0013 Immaculate Personal Service
I had stayed in many hotels of various brands and in many countries and this particular hotel property has impressed me profoundly with the immaculate service reflected by most, if not all , of the staff.
Good work!! Keep it up !!
May 5, 2014
Rated 5 out of 5 by ANZLRR Thank you Westin Xiamen
It was just another great stay with Westin Xiamen for holiday. Thank you Emi and all staffs at lounge!!
October 7, 2013
Rated 5 out of 5 by Nofoolin Great for business travel
For a quality, convenient and safe business hotel, the Xiamen Westin will serve you well. Staff are well trained and attentive. Exercise facilities are excellent and the local food is outstanding. Enjoy.
May 3, 2014
Rated 5 out of 5 by Roger020 Nice Facility and Friendly Frontdesk
Well managed facility, extremely helpful and friendly front desk staff. It would be further improved is more training is provided to concierge staff.
May 1, 2014
Rated 2 out of 5 by Mckenzie78 Good breakfast but staff too busy
Room is a bit small and some paint fell off the wall, but breakfast is quite good, and staff too busy to help us.
April 29, 2014
Rated 5 out of 5 by luo1008 Compliment for Westin Xiamen Executive Club staffs
I would like to share my wonderful experience to my ambassador Emily and hotel management to express my compliment to all staffs of The Westin Xiamen Executive Club(WEC).
Angela Lv always knew guest’s preference and her iconic smile left us a deep impression. It is worth mentioning that Anna Yang gave me a surprise when I checked in yesterday. She gave me a cup of iced latte and made my day since I just told her my hobby a couple weeks ago but she kept in mind. A further small detail is that iced latte with brown sugar water instead of syrup(out of stock). So smart a girl! I also need to thanks Yolana Wang even though she resigned several days ago. The lounge manager Jacky Wang and his teams bring us high standards and personalized service that you maybe never experienced.
By the way, I want to have a bit comment for a lobby front desk staff. As far as I know, WEC staffs are professionally elite team with at least one foreign language skill and serve guests who have the executive benefit. We do not expect every staffs are as good enough as their WEC colleagues. But it is some terrible that he do not have full knowledge about spg membership system and remove my spg information after I checked in. We appreciate GSM Gino Huang solve this small issue in a short time. As a regular guest of The Westin Xiamen, I may share my special experience and some feedback with hotel guest experience team and hotel management.
Thanks again for WEC staffs, See you next time in lounge. I also will recommend Westin Xiamen hotels to my friends without any reservation and hesitation. Hope your hotels will be more prosperous in the future.
May 2, 2014
Rated 5 out of 5 by Jim1979 Breakfast buffet
Your breakfast varieties are great and better than my expectation.
April 28, 2014
Rated 4 out of 5 by abass3 overview
My stay was for 2 weeks.
Positives are staff (namely-Rebecca front desk,Julian (Qba),Jaoe (f desk) Ricky (hotel pickup) Sue (Qba).all refer to me by name and v helpful n friendly.
Hotel generally superb facilities - I would recommend hotel on the above list.
Negatives.Food.Qba signature steak very poor-would not order again nor recommend eating there (service very good)..
Breakfast ok but layout confusing with toast/bread very long way/time from main buffet-strange! good juice selection.Again-good staff.
Very difficult to get taxi-other hotels have huge advantage over this issue and could influence my future plans.
December 23, 2013
Rated 5 out of 5 by Miami13 Attentive lounge staff, Responsive Guest manager
I spent two evenings having hor'dourves in the club lounge. The attentive staff were well trained to serve everybody like a VIP. They bring wine, food, drink, that is anything available, to your table at your request. They even remembered the newspaper I read one morning and automatically bring the same newspaper to me the next morning when I visited the lounge for breakfast. I had the best lounge experience at this Westin, than any other Westin club lounge I had ever visited. I also appreciated the personal attention guest manager extended to me when he escorted me to my upgraded suite and showcased the room to me.
March 4, 2013
Rated 5 out of 5 by r007 This is a fantastic hotel with great staff !
This is one of the leading hotels of the world - great management team and staff especially Joao, Julian and the staff at the Club Floor and Front Desk. They make you feel welcome and special. They always try their best to cater to your needs. A home away from home. Well done !!!
April 16, 2014
Rated 4 out of 5 by rob02 Staff try to bluff their way out
At the time of check in I asked the front desk staff on how many breakfast is included and she said 1. I repeated my question and she gave the same answer 1. At the time of check out I asked the staff checking me out on how many breakfast is included and she said 2, I said why did the staff at check in said 1. After giving so many excuses, she then said if I showed 2 passports at check in then I can have 2 breakfast. She thought all the guests are stupid.
February 22, 2014
Rated 5 out of 5 by schmidt8202 Beyond Expectations
I stayed for 6 nights in the middle of July. The service was outstanding. I had gifts that needed to be wrapped and the concierge, Kevin, was more than accommodating. Every staff member was very cordial and pleasant to deal with. A switch in my room for my shades didn't work properly my first night and a technician came and fixed it within ten minutes. The level of service was just top notch, the room was spacious and felt like home away from home. Definitely a 5-star hotel all the way around and I look forward to staying again on my next trip!
July 17, 2013
Rated 5 out of 5 by Ken20 Consistent Excellence
As a frequent traveler, it is always a pleasure to know what to expect and count upon when visiting a hotel. The Westin Xiamen is one of the few properties that shows consistent excellence in managing the details that provide a truly unique and enjoyable stay. The staff is well trained, personable and worries about details that others do not (e.g. on a recent very early check-out that they knew I was going to have, they prepared a ‘Go Bag’ of coffee and some items for breakfast without asking). This is one of my favorite hotels in the world.
March 2, 2013
Rated 5 out of 5 by MXglobe Nice stay
Our first trip to Xiamen, naturally picked the spg property, given the fact that we have never been disappointed with the westin brand in europe/north American. The staff was very friendly, Jeremy from guest relationship followed up w us attentively from transportation to providing rather useful guides about the city and hotel as a whole. We loved the westin lounge as well, all staff there were super friendly and helpfully. Make us felling at home. Room was clean enought, but we just loved the heavenly bed, definitely will come back again !
June 13, 2013
Rated 5 out of 5 by SohoDapeng A great choice
A very nice, new hotel. The rooms are clean.
March 27, 2014
Rated 3 out of 5 by Ray12345 Good and Bad experience
Appreciated hotel's help to arrange a meeting room for our meeting after the normal open time.
1. Swimming pool has someone smoking just besides the pool, but the staff didn't stop them immediately !! How could we swim in a inner pool with bad air ??
2. For Platinum, the staff promise to send a welcome fruit, but it never shows up.
3. for the meeting room , staff didn't do their best to arrange for us (3 Platinum member) at the beginning. And need us to double check again to get the necessary support we need.
June 22, 2013
Rated 5 out of 5 by Beef Great staff, especially Executive Lounge
1. Great staff and hospitality - special thanks to staff in the Executive Lounge to provide all-rounded attentiveness and best service. The team in the executive club is probably the most efficient and friendly team I have encountered in SPG hotels.
2. Great SPG member executive lounge
3. Good location for biz
4. only got upgraded to an oversized Grand Executive Room but not a suite. Well that’s nice too but the policy should be best available room at check-in (i.e. Standard Suites which was available at the time)
January 23, 2013
Rated 2 out of 5 by YTC331 Good personal attention by the hotel manager
a frequent traveller like me appreciate the friendship and attention given by the customer service manager. however, this high level of good service is only limited to the individual manager. the rest of the hotel staffs are inconsistent in service level.
March 7, 2014
Rated 4 out of 5 by JackCh Gym enviroment
The gym air quality is bad, with kitchen oil smell. The gym is above the kitchen. Need to improve ventilation & conseal the kitchen smoke from getting into the gym.
March 6, 2014
Rated 5 out of 5 by GNLH Impressing Service
I must say that I was impressed by the service at my latest stay at the Xiamen Westin Hotel.
The hotel pick up service informed me about the delay of my connecting fligth from Beijing to Xiamen at the arrival of my overseas flight to Beijing. So I could react promptly. What also impressed me was that after my last visit I filled in the hotels feed-back survey where I was very positive and included some tips for improvements. I got the feeling that the feed-back was really acknowledged and taken care of and I got a thank you letter and some fruits sent to my room. Those small actions showed to me that the Managment and staff are doing an effort in making the customer feel he/she is well taken care of. Needless to say that the stay was excellent.
I can see this is a strong and a dedicated team working doing all they can to satisfy the customer.
August 22, 2013
Rated 5 out of 5 by 1flyingdog Dont Miss This Hotel in Xiamen
The hotel was very convenient for the airport. The pick up service was excellent, and the girls look stunning dressed in horse riding outfits.
The hotel standard was excellent, the rooms were well equipped and great attention to detail.
The executive lounge was very comfortable, and the view at night great. The staff were more than helpful, and showed initiative.
Will definately come back
January 9, 2013
Rated 2 out of 5 by frequentspg Staff did not prevent customers smoking at indoor swimming pool
I am a platium spg member and stayed at spg hotels all over the world. Westin Xiamen is one of the newer hotels in Xiamen and has very good amenities. However, the staff is not properly trained to deal with unacceptable customer behaviors. For the quality at other Westin hotels, I was very disappointed with Xiamen Westin.
I went swimming in the afternoon and found 4 people smoking at the pool, which was indoor with minimal air circulation. The staff did not promptly handle this problem as I noticed the party smoked at least 2 cigarettes each before staff finally intervened. The indoor pool had a number of family and kids and were all inhaling second hand smoke. I was trying to swim but I had to leave after 15 mins due to the unhealthy air quality.
I notified the Xiamen Westin management but was not satisfied with their response. Prior to this experience, I was happy with their service and amenities.
June 22, 2013
Rated 5 out of 5 by GUlanf Good Place to stay
The Westin Xiamen has been a great base for the business trip to Xiamen. The Staff is very professional and supported me perfectly when I had a problem to solve and where very friendly. The two restaurants I visited, the QBA ands Zen5es, offer great food and service aswell.
I can recommend this hotel in every sense and will come back when I'm coming to Xiamen.
November 14, 2013