Rated 5 out of 5 by ScreamingEagle This hotel has great views and shops
This is a comfortable hotel with great views from their common spaces and excellent food in their main restaurant. Thanks Westin!
October 6, 2014
Rated 3 out of 5 by travellingfoodie Could have been better
Among the Westin network, this is the best hotel to stay in for our annual Fall Maroon Bells trek. It is a dreamland provided you don't get assigned to rooms 418 (has view of concrete as you enter the hotel to check in) or 317 (right in front of a constantly whirling giant machinery). It is suited for people who enjoy the outdoors but it has nothing much to offer if you don't want to frolic in the cold rain. Room service and the restaurant are reliable especially when the "Mall" is mostly closed during "off season". If not for these, Westin Snowmass could have lived up to the Westin standard of excellence as it provides the comforts of home and simultaneously showcase the beauty and uniqueness of their locale.,
September 29, 2014
Rated 3 out of 5 by JM65 Service needs improvement
The room was excellent as usual for Westin. The service was in need of improvement, and fell far short of what I have come to expect from Westin. The front desk staff treated us at check in like we were the last people they wanted there. The room was not ready at our arrival, and we arrived well after the check in time. They had a difficult time getting the billing correct, and on check out we were once again treated like we were a bother. This was extremely disappointing for a Westin which usually has great service and makes every guest feel special.
September 28, 2014
Rated 5 out of 5 by ncs2383 Heaven on Earth
The Perfect room with balcony where we could see the hot air balloons rising with the sun; as we sipped our hot aromatic coffee. A Heavenly bed in a quiet romantic location is the perfect ending to a perfect day of shopping, sightseeing, and enjoying drinks and a lovely dinner in the resort restaurant. Thanks for a Perfect retreat!
September 24, 2014
Rated 4 out of 5 by Balloongal Some things need tweaked
I stayed at the Westin Snowmass Resort September 11 thru 14 in room 334. Overall, I enjoyed the stay, and enjoyed your hotel. The staff was friendly and helpful, and the hotel was clean and inviting. I have stayed in a lot of hotels, but this one was probably on the higher end for me. I thought I would tell you about a few things that I didn’t think was quite right.
The coffee provided for my single coffee maker was a packet for a 12 cup pot. It worked - I just had to stuff the coffee packet in the small basket. When I asked for more, they still brought a 12 cup packet.
The bathroom was dated. The tub was chipped and rusted in spots. The toilet paper was softer than the kleenex. The towels were nice, though.
I was looking for a bobby pin, and checked under the beds. I found lots of feathers - as if someone had a pillow fight and broke the pillow. I found the top to a pen, a door hanger, a pair of black nylons, the cover to an umbrella, and a very nice watch - which I turned in to the front desk. This was all under the bed, by the box the bed sits on, and under the lip of the bottom of the closet. The top shelf in the closet had a bag tag for the Tough Mudder which I think Snowmass hosted a couple of weeks ago.
I know it was off season, but the restaurant had a very limited menu - three entrees if I didn’t want burgers or pizza. That was kind of disappointing because I only found one other nice dinner restaurant within walking distance.
The bed was not comfortable. It was on the hard side. I didn’t sleep well at all. I wanted to take a nap Friday afternoon. There was a stream right outside my back door, and I thought the fresh air and the sound of the stream would be nice. Instead, they were spraying down the stairs and a loud generator drowned out the pleasant sounds. I closed the door.
As I said, overall, the stay was nice. I’m not sure if I will stay there again - it seemed too high priced for what I got.
September 15, 2014
Rated 1 out of 5 by Chrissy4 Awful Experience for the money paid
We arrived after 3pm and our room was not ready. We had 4pm dinner reservation and needed our room because we brought our dog. The manager said they would call us and it should be done shortly and would buy us a drink while we waited. I sat down to order while my husband parked the car. No one ever came over. I had to go up to the bar and he ended up charging me for my drinks. An hour later I went to the front desk to see if my room was ready and she said yes. No one ever came over or called us to say our room was ready. When we finally made it to the room it was not cleaned very well. The bathrooms were dirty. They asked me at the front desk twice if I needed a dog bed and bowl and I said yes. We had to end up calling for one, one was not delivered. In the stairwells garbage was in the corners on every floor level. Apple cores, straws, wrappers. For what we paid the service was terrible and the facility was extremely poor for being a Westin and in Snowmass.
September 15, 2014
Rated 5 out of 5 by DaveLewisJr Family Vacation A+
This property worked well with my SPG Ambassador. All my request prior to arrival were met. This was a family weekend get away with a 2 year old. As an SPG Platinum Member we were handsomely upgraded and treated like the most important people in the hotel. I especially loved the Text Messaging system they have in place instead of always having to call the desk. I could use it for room service orders, extra towels in addition to other special requests. I especially want to thank SLY for his attention to details and making my family feel so special.
September 14, 2014
Rated 3 out of 5 by Whiteglove Fan Able
The A/C fan was very Loud and did not have adjustable speeds? Had temp set on 67 & was still Hot? Noisy fan ran ALL NIGHT ?
September 8, 2014
Rated 4 out of 5 by Chris82 Great hotel and location
Overall a great hotel, recently upgraded, very classy and clean furnishing. Better than most other Westin hotels. Close to shopping and dinning. Ski in and out for winter. Front desk staff couldn't be happier to see us when we checked in. Concierge helped us figure out where to park.
Only complain is that because it's really pleasant temperature at night, we left the window open, but I the morning there was so much noise from the delivery trucks directly under us (backing up, loading and unloading) it woke us up a few times. It was pretty loud that the tv noises wasn't enough to drown it. It was even pretty loud when we closed the windows.
September 7, 2014
Rated 5 out of 5 by Tom777 Great Anniversary Getaway
We came up to the Aspen / Snowmass to celebrate a special anniversary. The staff took great care of us, the accommodations were what we expect of a Westin, and we had a very enjoyable few days here.
September 6, 2014
Rated 5 out of 5 by RandG26 Great Stay!!
Lovely room with contemporary furnishings. Check in by Jacquelin was excellent and full of local information.
The Lamb burger and Salmon burger were both excellent!!!
Looking forward to our return!!!
September 3, 2014
Rated 4 out of 5 by Dayna13 Air conditioner in room
The placement of the ac fan duct was right over our bed - very strong - we had to call an engineer in to get it to stop and could never turn it back on because it was uncomfortable to have it blowing on us. There really was no place to go unless we went to Aspen after we walked around the mall at Snowmass
September 3, 2014
Rated 4 out of 5 by planatlaw Location
I was good with not having maid service, and the first day I got a coupon for $5 for not having maid service. After that, I ran out of coffee, never got another coupon and still had no maid service. It was very disappointing all around. The internet was hard to get into, and then when I thought I had it, I had to go through the same process each day. If a $40 a night hotel can do wifi without a hassle, one would think Westin could do it too. I am a member of the frequent staying club, but never got credit for it even though I mentioned it when I made my reservation.
August 26, 2014
Rated 4 out of 5 by CWC14 Nice location in Snowmass
If walking is an issue, request the Pinnacle bldg. We were disappointed the Snowmass Kitchen did not have a breakfast buffet nor did it offer weekday dinner dining.
The desk chairs need some updating, the one in our room was not comfortable.The pool area is very nice.
The conference facilities were very good.
Staff was friendly and helpful.
August 25, 2014
Rated 4 out of 5 by jgsilver Good Converence Venue
Nice meeting rooms; facility designed for privacy as desired, but all areas accessible; very clean; courteous staff.
August 24, 2014
Rated 5 out of 5 by zoemaesmom Fantastic!!
Comfortable room, great food and pleasant staff. I would definately stay here again and highly recommend this hotel.
August 19, 2014
Rated 1 out of 5 by Steamboat Worst room in the house
Got the worst room in the house. Particularly liked the delivery truck at 11pm backing up into the loading dock, or the ruckas from the employee's "lounge" directly below. Can't help but wonder if this is retaliation from an earlier incident about the unprofessional handling of a credit card...needless to say, I won't be returning.
August 19, 2014
Rated 4 out of 5 by SwimBikeRun Well appointed and decorated hotel
Staff is very helpful and professional. The interior of the hotel is beautiful and obviously has been updated recently. The rooms are very small and the bathrooms are extremely small. Public area is very attractive. Excellent slopeside location in Snowmass.
August 17, 2014
Rated 3 out of 5 by ladyprins Westin Snowmass
This hotel seems to be going through some renovations. The staff and food was great. My room was good. However the bathroom tub was stained and looked grungy.
August 11, 2014
Rated 3 out of 5 by Janetlynn47 Good stay but needs improvement
You need additional staffing at reception desk Our room had a look of bumps and strange noises throughout the night. As a pet friendly hotel you need to add bags and receptacles for waste.
August 10, 2014
Rated 3 out of 5 by RB14 Poor valet service
Every part of my stay for a conference was good, except with your valet/bell staff. I checked a bag in the morning and attended my meetings. I then went to retrieve my bag and order my car to be brought around, First, they brought out the wrong suit case and then ten minutes later they brought the wrong car. Noone seemed to be in charge. The fellows seemed disorganized and rudderless. What should have taken ten minutes max, took a half hour.
August 8, 2014
Rated 5 out of 5 by Jeeper Summer getaway
I loved my Westin experience! Beginning with entering the hotel and being greeted by the spa-like white tea smell throughout the resort to the clean and comfortable amenities- room, pool, hot tubs, workout area, and helpful staff.
August 7, 2014
Rated 4 out of 5 by BostonKOK OK Stay But Some Issues
We had a few issues with our room; the toilet was not flushing properly and the television remote stopped working on our last night's stay.
August 6, 2014
Rated 3 out of 5 by RoyBW Heavenly Beds
The hotel is a bit odd as it has areas where you cannot reach your room via the elevator. You must walk up and down stairs. My understanding is that while updated, the original property is older with additions done later on.
I did not appreciate the "resort fee" which please, don't nickel and dime me. The internet is also very slow.
I also did not appreciate an additional fee PER ROOM, PER NIGHT to have connecting rooms. We stayed at the Westin Las Vegas Lake Resort and had no such fee imposed.
Prepare for "resort pricing" on all your meals.
The main positive is the beds were very comfortable.
August 6, 2014
Rated 5 out of 5 by laura318 The best service & the best views!
Snowmass Village is a place you want to visit in the summer, and Westin is the place you want to stay! There are a fraction of the people there, so you get the royal treatment. The views on top of Snowmass and Aspen Mountains are amazing! You can purchase a 3-day gondola package and enjoy the views from the gondola cabin, or you can hike the mountains, like I did. Molly, the concierge at the Westin, can tell you about all the activities offered in the area. There are even free concerts on Thursday night! It is a wonderful place to visit, and it is extremely family-friendly.
August 4, 2014
Rated 2 out of 5 by JJM3 Disappointing first visit to Westin Snowmass
Our very first "point of contact" at the Westin Snowmass was positive. The valet team is very organized, works hard, and is courteous. At check-in, I was told that a room upgrade was unavailable due to high occupancy, which I understand. The staff member also informed me that there was a roll-away in our room for my 6 y.o. son who was joining us the next night. It wasn't there when we got to the room. While I often participate in the Green Choice program, it is not applied uniformly across the country. I'm used to that. However, this property explains AFTER you participate, that housekeeping won't enter your room at all if you participate. So, we didn't have the bottled water replenished, no coffee supplies replaced, the bed unmade, etc. The Starbucks card was never delivered. When I called down that evening, I was told I was welcome to come to the front desk to get it. I waited until the next morning because it was late and honestly, I just didn't want to trek back to the front desk, as we were on the sixth floor of the building farthest from check-in. On the next morning, the front desk didn't want to give it to me because it was the day of departure. I explained that it was for the day before and she was still reluctant to provide it (but did). Overall, my first stay at a Starwood property in my home state was very disappointing.
July 29, 2014
Rated 4 out of 5 by kscopes this hotel is in a great location
Snowmass in the summer is a fabulous place to be. The hotel is very nice and has great views and services. I was a bit dissapointed that I was told there would be no platinum upgrade due to being totally full. I had made the reservation only minutes before checkin and there were many rates and rooms available and this was at 7 in the evening.
July 28, 2014
Rated 5 out of 5 by MoJo73 This hotel is complete.
I've been to the Westin Snowmass 4 times because its the perfect mountain resort. I've always had a great stay. The rooms are pleasantly fresh and bright. They provide a wonderful place to relax. Near the lobby, there's an open area where we sit facing the great fireplace and recall all the outdoor fun we are having. The staff members are wonderful. This is a great place to experience the outdoors.
July 26, 2014
Rated 5 out of 5 by EGRAN Checkin
The check-in agent was extraordinary. As the result of her warm welcome and helpfulness, I decided to stay a second night - and then to return for a third night.
Also fabulous were the valet parking guys and the maiin floor bar attendant.
By the time I came back for a third visit, it was was like being welcomed home. Bravo!!
July 25, 2014
Rated 5 out of 5 by Sudy88 Lovely Hotel
This is a very classy and comfortable hotel. The staff was outstanding. I was there for a conference and the facilities and refreshments were excellent. The only drawback is that the hotel is built on the side of a mountain, so there is a lot of horizontal walking to get to certain amenities and facilities rather than simply riding an elevator up and down. This might be difficult someone with mobility problems. Otherwise, this is an excellent hotel and I highly recommend it.
July 23, 2014