The Westin New York Grand Central

  • 212 East 42nd Street
  • Nueva York,
  • Nueva York
  • 10017
  • Estados Unidos
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Rated 3.9 out of 5 by 515 reviewers.
Rated 1 out of 5 by Horrendous Stay!!! The room was consistently terrible: *dirty room, *housekeeping throws away parts of blender and TV remote, *food service failed to leave room service breakfast menu for one day and then another day failed to take it off the door and breakfast arrived late once food service was notified, and *internet service was sporadic. March 20, 2014
Rated 5 out of 5 by Surprising Gem Great Location - great fresh clean rooms May 21, 2014
Rated 4 out of 5 by On site Restaurant needs improvement Overall, this hotel was a nice experience, as i come to New York at least twice a year, I am looking to stay with Starwood properties, as I am a loyal customer, traveling for work. However, the food establishment at this location was not at all responsive to my status or needs. I visited the cafe for breakfast twice, on the first occasion, when i provided my written platinum card written from the front desk indicating platinum status and breakfast perk, they then returned back to me, and told me I was not platinum status and that i needed to pay for breakfast. I asked them to please check again, there must be a mistake. once this was corrected, they failed to remove the $16.25 from the bill. The second time i went for breakfast, they did the same thing, they also failed to tell me about any additional charges (changing out potatoes for veggies, adding an item to an omlet) - and at this request, they did not provide me veggies, but potatoes only, so i had to request it again, at which it did not come out until my meal was complete done and i had already received my check. (a very long time) - in addition, i asked for brown crispy toast, it arrived partially burned. I do believe that this establishment needs some work on the customer service here. I actually had to find another waitress than my own, as she had disappeared. Next time I visit this hotel again, i would not choose to eat here in the future. I would instead choose an external location. Other than this, the hotel was very clean and beautiful, rooms were spacious and peaceful. May 22, 2014
Rated 3 out of 5 by Not what you excpect from Westin Lifts not working properly, cold room with cunningly hidden a/c controls, light switches and electrical outlets, paper thin walls, noisy ice room audible four rooms away, and a late night garbage compactor working outside up to 12.45am. On the plus side - clean rooms, comfortable beds, and once found the a/c controls worked reasonably well. May 15, 2014
Rated 4 out of 5 by The Westin Grand Central provides consistenly good service I visit NYC regularly on business and make the Westin Grand Central my home for 2/3 days at a time. I am seeking cleanliness, comfort and as quiet environment as possible. The hotel always responds to my needs in a very friendly way, from the front desk to the bellman to the management. Thank you. Also a great mid town location. May 15, 2014
Rated 5 out of 5 by hotel offers free internet great location near grand central station. rooms are clean and comfortable. May 18, 2014
Rated 5 out of 5 by My great hotel experience Westin has always been my choice hotel for family and friends ,especially those visiting fr abroad...as it has always met my expectations : warm and comfortable Accommodations friendly, helpful and patient staff ( on this particular stay- especial mention to the female manager and the 2 ladies at the reception and check out desk) Wonderful location and easy access to eateries, shopping ,transportation and sites Thank you for our memorable visit again May 8, 2014
Rated 3 out of 5 by Not great The ceiling of the bathroom in my room was covered in brown water spots. There was no bathrobe in my room though I asked for it. March 12, 2014
Rated 4 out of 5 by Nice Holiday Weekend Stay My partner and I stayed at the Westin Grand Central during the weekend between Christmas and New Year's Eve. As you can imagine, the hotel was extremely crowded but the staff handled things well. My only disappointment was that our room wasn't ready when we checked in just before 3PM - I expect a little better as a platinum member. We were eventually upgraded to a corner room which was nice. Facility was spotless and very well kept. January 14, 2014
Rated 5 out of 5 by Excellent solution in NY Spent one night beginning 2013 for business and decided to spend once again a 4 days stay in November with my wife. Great location if you like the upper part of Manhattan (Times Square, shopping on 5th av, Lexington Av,….). Staff REALLY cares for you! Beautiful modern room (seemed to be just refurbished) with unique view on the Chrysler building. Very clean and nice bathroom. I enjoyed my stay there !!!! January 21, 2014
Rated 5 out of 5 by great location The hotel is close to Central Station. metro station is half a block from the hotel. We took a bus to de airport the stop was 1 1/2 blocks from the hotel. May 13, 2014
Rated 5 out of 5 by Nice Hotel, though not "completely" renovated as claimed I stayed in this hotel on 10/19/12, 2 weeks after it opened post-renovation. The valet parking was excellent, and the hotel was great overall. However, I don't think every square inch was recently renovated. The bathroom in my room looked to be a few years old. Not really a big deal but felt I should mention. October 24, 2012
Rated 4 out of 5 by Mostly new I was really impressed with the room after entering - did a quick walk through and I finally looked in the bathroom - I was shocked - they spent some good money making this Westin nearly emmaculate - but the tub wasn't touched - it is still really well aged with the old tile. Maybe this will be a phase two renovation and it will be an all glass shower? January 14, 2014
Rated 5 out of 5 by Great NY Hotel and SPG Treatment We booked our room with our SPG points. Remembering this hotel when it was the Helmsley, we decided to take a chance since it is now a Westin/SPG Property. The change in the hotel is night and day. Clean, big, fresh, modern rooms. The front desk staff was very helpful and courteous and you are close to Grand Central and not a real long walk from Times Square. You will be pleasantly surprised by staying here. November 24, 2013
Rated 2 out of 5 by Unfriendly Hotel Staff The least friendly SPG property that I've ever stayed at. Front Desk staff did not offer a welcome or a smile upon check-in. Front Desk did not even acknowledge my SPG membership. Front Desk Management was just as unfriendly and uncaring. Hotel operator took for ever to answer calls, were rude and were not courteous. Hotel Restaurant and Bar was closed with no reason provided. On Property restaurant (Leona's) after being seated at the bar, I was told that I had to leave due to a private function. Unfortunately, there is nothing Grand about this hotel. Not the level of quality service you'd expect from a Westin hotel. Pros: very few. Great location; obviously very near Grand Central Station. The Hotel Gym is great with great equipment. Cons: Consistently very poor and unfriendly service; lack of attention by Front Desk Management who was very condescending and arrogant. December 5, 2012
Rated 1 out of 5 by Charged Credit Card for no Reason I had stayed at this hotel for one night. Had paid the full amount at the time of reservation. They asked for my credit card at the time of check in. I checked out in the morning without breakfast or use of any other facility and no one told me that I am being charged for anything. Later when I reached back home and checked my credit card account, it was charged for 60 dollars without any reason. September 24, 2013
Rated 5 out of 5 by Fantastic Experience My stay at the Westin Grand Central was great in every respect. The hotel gave me a complementary room upgrade, which was a terrific surprise at check-in. The staff was great during my stay and the bar/restaurant was very convenient. I'd recommend this hotel to any NYC traveler. It was easy to get to, and it's location made getting around NYC very easy. November 29, 2013
Rated 5 out of 5 by My new favorite hotel in NYC ! This was my first stay at this hotel. For the past 15 years I have been staying at the Sheraton Times Square. As a lifetime 100 night per year platinum member I found the level of recognition had severely decreased there, so I tried another SPG property and I am extremely happy I did! From the moment I checked in with Alexandrea I realized this Hotel is going to be my new choice when traveling to NYC. The Hotel is in excellent condition. The public areas are outstanding. The room was in excellent condition. What stood out the most was the level of customer service. I truly felt they cared about the experience I was going to have. The only thing I regret about my stay was, it was only one night. I have already rebooked my future stays for this hotel versus the Sheraton. Alexandrea and Chris in the front office should be commended for their OUTSTANDING customer service. I am looking forward to my next stay. July 6, 2013
Rated 5 out of 5 by Great remodel and great for a business meeting I chose this hotel for a small company meeting; we were bringing in guests of the company, so I wanted to make an excellent impression on my guests. Even though this was an incredibly busy weekend for NYC (aren't they all?) with the NYC Marathon, the hotel did not feel rushed, and our relatively small group did not feel lost in the shuffle. Jennifer Delgado, Director of Meeting Planning, made sure everything went well for our meeting. Pei at the front desk handled check-ins with grace and friendliness that is seldom seen, even in a Westin. I only wish I could remember the name of the gentleman in sales who did the original estimate, following up on my internet-based request for meeting proposal. I contacted several Starwood properties, and this staff handled my pre-panning like pros, even though I am not one. The rooms, facilities, and even the dreaded hotel "meeting food" were all outstanding. High on my list of recommendations for personal, business, or meeting use! December 7, 2013
Rated 5 out of 5 by Hotel is friendly and great location in Manhattan I have stayed several times since 2013 at this hotel. On every stay the service and comfort have been excellent. May 10, 2014
Rated 5 out of 5 by Loved this place I was happily surprised to secure a last-minute reservation on a holiday weekend. I got an amazing rate and was accommodated at every turn with an early check-in and late check-out. The room had a beautiful view and was super clean. This will be the first choice for a hotel when I'm in New York. December 3, 2013
Rated 3 out of 5 by Hits and misses I've spent over 20 nights at this hotel over the past three months. While it's been recently renovated with updated rooms and fitness center, there are a few things that the hotel just doesn't get right. First, the staff is very hit or miss (even for NY). For example, I arrived around noon last week and was told that there was a surcharge for early check in even though the hotel was not full...even for a Platinum Ambassador guest! I inquired about Your24 and they said I would have had to contacted the hotel in advance. The woman who assisted me was rude and curtly said I could check my bad with the valet. Second, do not waste your money on room service. The food is nearly inedible...inconsistently prepared. I've had meals burned to a crisp and burgers that were almost frozen on the inside. Finally, while the interior has been updated, there are several rooms where the windows do not fully close allowing cold air and noise from the streets below. I'm an SPG loyalist so I choose to stay here due to location and the fitness center. That said, I'm consistently disappointed with my experience. January 13, 2014
Rated 1 out of 5 by service needs work I left a personal item in my room and called just several hours later. First it took forever just to reach the front desk, phone just kept ringing and ringing. Security nor front desk was proactive in helping, needless to say I never was able to retrieve the item. Overall, impersonal experience and mediocre amenities for Westin. December 8, 2012
Rated 4 out of 5 by Great for business travelers First of all, it’s not really near the Grand Central, it’s about two blocks away. The nearest subway station is about one block away. The location is a little bit remote (just comparatively, it’s still in Midtown Manhattan after all!). There is no free wifi in the room, lot of people sit in the lobby to use the internet. We had a street-side room with a view of the Chrysler building. Although it was near the street, It wasn't noisy in the morning, or at night. We had pretty good sleep. The most impressive feature is the white tea aloe shampoo and body wash in the bathroom. I still can’t forget the scent. I am going to buy them when I get home. January 29, 2014
Rated 5 out of 5 by Amazing hospitality! The hotel staff is amazing. We have a 2 year old daughter and all the staff at the hotel was friendly to her, giving her toys and coloring books, trying to make her laugh, etc. The room was excellent, they brought us a complimentary crib and a fridge for our milk and baby food. I'll definitely be coming back here again. August 13, 2013
Rated 3 out of 5 by This hotel needs to improve on cleanliness Hotel beds were extremely comfortable. Manager of the hotel Mariah was very hospitable and warm. Hotel is not as clean as I would expect. Bathrooms were poorly cleaned even after second requests. There was a very sweet housekeeping lady that came one time at night to clean who was wonderful (i think she was from Haiti). July 16, 2013
Rated 3 out of 5 by Surprised by the unsatisfactory Service Prior to checking of the hotel, I called down to the valet service to have my car ready. Somewhere in between calling and actually checking out, I missplaced my valet ticket. I advised the person performing my check out that I didnt have the valet ticket. He told me that I needed to go outside and speak with the parking personnel at the door. I go directly to this person with all of my luggage and to notify him. He told me that I needed to speak with the folks at the front desk. At this point its freezing cold ouside and notify the parking personnell that I was told to ask him. He said to me "what do I want him to do" he then said that I needed to go to the parking garage on my own and find my car. Basically the hotel staff and the valet service provided NO help to me. I had to walk with all of my luggage around the builing to the parking garage and locate my car on my own. Even thought I paid for valet service. I was surprised by the poor service and unfriendly staff. February 11, 2013
Rated 3 out of 5 by Noisy I stay at this hotel often for work. Every time I come back I forget how noisy the rooms are, especially if you are in one near the elevators. On my last stay I could hear the "ding" every time that the elevator opened and could hear the cars moving up and down the elevator shafts all night. You can also hear people in the hallways very clearly. The front desk staff is really great. They do their best to help accommodate whenever possible. They are always friendly and helpful. The rooms are clean and newly updated which is a plus. Overall not a bad property, but it does depend on the location of your room. March 24, 2014
Rated 5 out of 5 by excellent night check in was backed up at # pm, but the staff did an excellent job of moving everyone through efficiently. As a SPG member we were asked if we wanted a late check out. all at the hotel was great. At the bar, we were "tossed" a drink menu at the bar and immediately left after being treated so rudely. September 24, 2013
Rated 5 out of 5 by Jaded NYers prepare to be welcomed I have stayed in many hotels during the Christmas season in New York. The service and staff at this hotel is exemplary. They make your trip to the city that much more enjoyable! Bravo Westin Grand Central for creating the ultimate midtown oasis! December 10, 2013
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