Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 5 out of 5 by IIIIIIIIIIIIIIIIIIIIIIIII NYC
good hotel and clean and great central location
July 30, 2014
Rated 1 out of 5 by PaulPJr Room was Given away after a verbal confirmation 5 hours prior
Due to our plans in NY we were slated to arrive at the Westin very late. We were called by the hotel staff at 11pm to confirm our arrival. We clearly stated to the woman we would 100% be there. We had two rooms reserved and were traveling with 4 adults with lots of luggage.
Upon our arrival around 3-4am the manager on duty informed us that he gave one of our rooms away because he felt that 4 adults could be crammed into 1 room. He also informed us that we were lucky to have a room at all since he had turned away 13 other groups who needed a room.
Im not a fan of someone (manager on duty ) acting like their doing me a favor after Ive made a reservation. Heaven forbid If you cancel a reservation on them and then they punish you with fees.
To compensate us he added 10k SPG points to my account (which isnt even enough for a room in NYC) and comped the 1 room they held for us and sent up a bottle of 10$ chardonnay
This policy of giving away reserved rooms is really bad business and is only going to persuade people from booking with you again. And if your going to compensate someone for having to sleep in a crammed room with 3 other people and to share a bathroom as If we were staying in a Hostel then please make it an appropriate amount. 10k points is a slap in the face.
August 4, 2014
Rated 1 out of 5 by unpleasedmember1 No more Westin for me!
Wow, what a bad experience!
First time i called and asked them where they were situated in Ny (I wanted to know what airport I should pick), she just gave me the name of the street! Woow like that tells me something!!!
All discussion with staff what of that type.
I sent them an email, telleing them that my BF was going to arrive ear;lier and to let him. Took the adress on the contact us page of their web site. It was a whole circus! They pretended to receiving anything. My Bf shoed them the email and all...They let him sit in the lobby from 4pm to 11pm! Really!
My transport company dropped me off at wrong Westin...staff just bounced me from one person to another when I asked to help me locate the right Westin...same way of doing things at the Grand central...
When check out time came along I asked what was the time at the hotel early during the day. The lady then asked me to become a member, I CLEARLY and REPEATEDLY said NO. Yep, you go it, she made me a member!!! I AGAIN cited to the man who check me out that I did NOT want to be a member...to no avail!
Concierge. Same thing. They just brush you off to another person...
Pillow where so big, it broke my neck.
No more Westin for me!
Hated, hated, hated it!
June 8, 2014
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013
Rated 5 out of 5 by Edelgiggles This hotel is in great location and easy access to subway
Loved this hotel! Great service and very friendly ! Will definitely stay here again.
July 4, 2013
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by Michelle88 Location near Grand Cental
Friendly Staff, Room was great and beds were so comfortable.
July 23, 2013
Rated 4 out of 5 by DrKang Great for business travelers
First of all, it’s not really near the Grand Central, it’s about two blocks away. The nearest subway station is about one block away. The location is a little bit remote (just comparatively, it’s still in Midtown Manhattan after all!).
There is no free wifi in the room, lot of people sit in the lobby to use the internet. We had a street-side room with a view of the Chrysler building. Although it was near the street, It wasn't noisy in the morning, or at night. We had pretty good sleep.
The most impressive feature is the white tea aloe shampoo and body wash in the bathroom. I still can’t forget the scent. I am going to buy them when I get home.
January 29, 2014
Rated 5 out of 5 by Jacky28i Excellent
Excellent value from all aspects.
May 2, 2014
Rated 3 out of 5 by Shinergise Room Noise proofing was totally inadequate
Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away!
October 20, 2012
Rated 3 out of 5 by Sunbox11 Great Location. Nice Room. Tiny Bathroom.
When I arrived, I got in the Platinum/Gold member line. They did not acknowledge my status or provide me with the opportunity to select my welcome gift. When I got to the room, I called down to find out if my membership status entitled me to free in-room internet for my stay. Typically, internet is complimentary to Gold members and above. It was only at that time that they acknowledged my status and that I could select a welcome gift, either free internet for my stay or complimentary Starpoints. I chose the internet and was told they would notate my account to prevent charges. I then went and checked out the bathroom. It was so small that the door hit the toilet. You could not sit on the toilet with the door open and the door would literally scrape across the toilet or your legs if you tried to open it. I have never been in a room with a more uncomfortable bathroom. Since we were in town for a wedding, we had many events which required us to get ready in the room. I certainly would not recommend the room, simply because of the bathroom. The room, itself, was nice and spacious enough for NY, with a great view of the Empire State Building nearby and the water in the distance. The hotel was nice enough and the location was optimal, but the bathroom was hard to forget. Also when we checked out, they had charged me for the internet anyway. When I explained that it should be complimentary and why, the front desk did remove the charges without hassle. However, it should not have been charged in the first place. After over 10 years of membership and loyalty, we weren't made to feel like special, dedicated SPG guests.
July 10, 2014
Rated 4 out of 5 by elle1913 Great Hotel... Unfriendly Staff
I travel very often and stay in hotels about over 150 nights a year. The hotel staff at this hotel was very unfriendly and unhelpful. I asked for directions a few times, initially no one wanted to help. I stored my bag, came back to the hotel to pick up my bag before my flight. The bellhop was missing. I went to the front desk the lady told me he was gone with an attitude and I need to wait. She didn't even make an attempt to find him until I went to locate someone else to help. I had a flight to catch and I didn't have time to wait forever. I was very displeased with the bad attitudes of this hotel staff. Otherwise the hotel is very nice and comfortable.
July 22, 2014
Rated 4 out of 5 by mhc5011 This hotel was clean and spacious
Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again.
September 4, 2013
Rated 3 out of 5 by Dta333 check in was terrible
Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!!
December 14, 2012
Rated 3 out of 5 by Emonallica Not Great
I had 2 rooms booked for a weekend. In one of the rooms, the bathroom was not cleaned properly. There were hairs on the bathtub from the previous guest. The shower curtain liner had mold and mildew stains at the bottom, which should have been replaced long back.
The lady who checked us in was not very friendly and helpful. I told her that I would like to get the 250 (each) bonus points as the Welcome Gift for being a Gold Member for both of the rooms, she gave me the bonus points for one room. I have chatted online with SPG customer service and called them as well with no results. Both promised to give me the 250 bonus points which I still have not received. I did not have to go through this if the receptionist had done her job properly.
I have been to better Westins and this one is below average at best.
October 29, 2014
Rated 2 out of 5 by stargrazer House Keeping
I was a let down when the rooms were not made. I had to call several times to reach someone to notified them of this. On several attempts. I would get an answer machine when I was transferred.
I also had a valet attendant give me a unpleasant look when he was handing my car keys. It was very strange and unsettling.
I was locked out of my room on the Sunday night. Had to go back to the front desk 2 time to the to see why the keys would not let me in. They had to send security to the room.
I asked for a 2 double beds in the room and my request was not filled. I believe that the manager should have assist in meeting my request.
August 19, 2014
Rated 5 out of 5 by Brooke Great location, nice stay
I lived in NYC for 12yrs, so I know The City well. We now live elsewhere and decided to go back for a little weekend getaway. The hotel has a great location: from E. 43rd & 3rd Ave., you are blissfully just off the noisy beaten path, directly across town from Broadway, a few blocks south of Radio City Music Hall, 2 blocks from Grand Central Station/numerous subway lines, and have easy access to Upper East Side transportation to the popular museums. We had no problems with check-in into our nice sized room (large by NYC standards with a recently remodeled bathroom) and were given 4pm late check-out as Starwood Preferred guests. We'll definitely be staying here again!
April 2, 2013
Rated 5 out of 5 by KeeperOfMaps Great location for a great hotel
I was in New York City for the first time in many years and, of course, it was during the great blizzard of 2013 some called Nemo.
Arriving a day early, the front desk staff generously matched the rate of my original reservation even though it wasn't technically available for the first day. The concierge staff provided me with a number of good ideas for things to do and places to eat. Even though the weather was less than ideal and the manager advised that some services might be affected because of the weather I didn't notice any decrease in the level of service I've come to expect from Westins over the years. Kudos to the staff for toughing it out during the storm!
February 14, 2013
Rated 3 out of 5 by crb75 Pretty much as expected.
Friendly & Helpful Front Desk Staff - appreciated the call when my room was ready.
Renovated Rooms quite pleasantly done.
Noise from all directions. Exterior window didn't fully seal allowing in a lot of noise (and cold air). Also my room was close to the elevator - the consistent "ding" noise felt like some medieval torture ritual.
Average to poor platinum recognition.
Housekeeping and cleanliness of room poor.
All in all this is large 700+ reasonable priced business class hotel with satisfactory rooms and could be a lot better with a bit more effort and attention to detail
March 8, 2013
Rated 4 out of 5 by currency Pleasant Find for New York
As a Gold, very close to Platinum, SPG, I found this hotel as a Pleasant Find for NY City.
This hotel just reopened, fully renovated. It was a quiet hotel, could not hear any other guests. Rooms were clean, comfortable, large shower. Internet, for some reason, a bit slow at times.
Fitness Center was well equipped, plenty of room, clean, never crowded.
Dining and Bar - they were finishing off the new Dining and Bar, ( renovation)
Location was good, about 5 City Blocks to Times Square, easy walk, as well as easy walk to offices. there were a numbe rof dining, coffee shops and pubs near by. Actually a quiet area, away from the crowds of Times Square.
Issues - the staff needed more training in how to greet Gold/Platinum SPG and know the benefits, such as Upgrades, Newspapers, water in the rooms, late check out, the Point or Gift extras for Gold/Platinum. Housekeeping forgot some minor items but the Guest Express was fast to respond.
Overall staff were friendly and provided very good service.
Spoke with the MGMT - they know what is needed to be corrected, since they just reopened and know more training is needed of the staff in Starwood Ways.
October 23, 2012
Rated 1 out of 5 by 50MICK just one incident
returned to my room after a long day in the city. no glasses were left in room following daily service.. took three phone calls ,finally spoke to someone in housekeeping,when I politely asked for two wine glasses.was told she would send them to the room,however there would be a 2plus dollar charge for each. I decided to g o to the spg line at the front desk .I again told my story and was told it would be a charge.
I have given this hotel a third chance following its Hemsley turnover and this incident has made my decision not to return. nyc has multiple choices.I do not need these types of situations to occur.
January 2, 2013
Rated 4 out of 5 by Redjam1 Christmas Weekend
I was a little concerned based on some prior reviews however this hotel more than met my expectations. We had a very friendly front desk staff member that searched for a room with a view without asking and she acknowledged my platinum status. The room was clean, updated, and a decent size for NYC. The staff was very friendly and helpful.
December 29, 2014
Rated 5 out of 5 by Rvkplat Excellent Hotel
This Westin is my first choice when traveling to NYC. As a SPG platinum member I have stayed at several Starwood properties in NYC. This hotel always exceeds my expectations and makes me look forward to my next stay. The hotel is extremely well maintained. The housekeeping department does excellent job keeping the rooms clean. They have a guest experience coordinator ( Stephanie ) who always contacts me prior to arrival and makes sure no detail is overlooked. This past trip was for my wife's birthday and she made sure it was a special weekend. Ever time I return I always leave looking forward to my next stay.
June 7, 2014
Rated 5 out of 5 by Sharon0907 Business Travel
The staff at The Westin Grand Central is truly one of the finest I run across time after time. I cannot recall the name of the woman at the registration desk who checked me in; however, she has the best personality. The only negative is the staff in the coffee shop who seem put out when they have to work but there are plenty of other coffee shops in the area.
October 24, 2014
Rated 5 out of 5 by Lim495 A great stay.
Stayed one night on a spur of the moment visit to NYC. Front desk staff was outstanding. As a SPG member, made to feel welcome. Rooms were nicely appointed, clean and the fitness center outstanding. Drinks at the lovely bar made the stay even more memorable. A great Westin experience.
December 30, 2014
Rated 3 out of 5 by EL119 Noisy
I stay at this hotel often for work. Every time I come back I forget how noisy the rooms are, especially if you are in one near the elevators. On my last stay I could hear the "ding" every time that the elevator opened and could hear the cars moving up and down the elevator shafts all night. You can also hear people in the hallways very clearly.
The front desk staff is really great. They do their best to help accommodate whenever possible. They are always friendly and helpful. The rooms are clean and newly updated which is a plus. Overall not a bad property, but it does depend on the location of your room.
March 24, 2014
Rated 3 out of 5 by Mike46 Not (yet) up to Westin Standard
We arrived at the hotel at 1030pm on a Friday night. Check-in was staffed with 2 people only, who were anything but friendly.
We got a room on the 6th floor, the lowest floor for guest rooms with a view into a back alley (being a platinum member).
The room itself was nice and for NYC rather spacious. The hotel has no executive lounge and u also do not get anything instead ( like free breakfast or drinks at the bar).
Internet was free ( platinum), but only up to 3 devices.
Overall from what I read from previous reports, I feel that the hotel is on the right track to improve, but still a long way to go.
December 15, 2012
Rated 1 out of 5 by Beerman92 Below Westin standards
Two issues I had on a recent stay here:
1) No king beds available even though that is what I booked. This has never happened before at an SPG property to me.
2) Put out the Do Not Disturb Sign and starting at around 10AM housekeeping knocked on my door every hour making up reasons why. "I'm just doing a room check"
With issue #1 the clerk at check in said they have been having a lot of meetings about the lack of king beds. I joked with him that they should use the European system of just pushing two doubles together and putting the king or queen sized sheets and bedding over it. I wouldn't notice.
November 21, 2012
Rated 5 out of 5 by Samm4019 This hotel has excellent service
My granddaughters and I arrived 3/24 in the early evening. One became ill that night and the following morning was unable to explore the city with us. When I mentioned this to the housekeeper, she immediately made sure soup, tea,honey water, soda, and bread was delivered to our room. By Tuesday, the illness had subsided and we could continue with our visit. This wonderful housekeeper looked in to assist each day. Please contact me so I can mention her name to let you know about your caring staff. This woman made our stay comfortable for the entire week. In addiion, everything in the hotel was great.
April 9, 2013