Rated 5 out of 5 by SPGPlatinum111111 New Place to Stay in NYC
I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great.
February 21, 2013
Rated 5 out of 5 by Wirelessman It is our favorite NYC hotel
Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all.
April 23, 2013
Rated 5 out of 5 by Nathan53 Sharp and Comfortabe
The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central.
February 22, 2013
Rated 5 out of 5 by maptraveler a new yorker
my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend.
December 7, 2012
Rated 5 out of 5 by Dennis624 Westin Grand Central
We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night!
September 3, 2013
Rated 5 out of 5 by PETERMEX VERY NICE NY WESTIN LOCATION
Fantastic location for walking around New. York City. 2 blocks from grand. Central Station and United. Nations.
My room was great in the top of the building. The Bar Restaurant is a typical Westin but with the New. York atmosphere. The SPG recognition excellent and that's a big plus for me. I will return to this. Starwood Property. Thank You to all the. Staff for my great one week stay.
April 26, 2014
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013
Rated 5 out of 5 by Edelgiggles This hotel is in great location and easy access to subway
Loved this hotel! Great service and very friendly ! Will definitely stay here again.
July 4, 2013
Rated 5 out of 5 by Michelle88 Location near Grand Cental
Friendly Staff, Room was great and beds were so comfortable.
July 23, 2013
Rated 4 out of 5 by FormerNYer OK
The staff is very friendly and responsive. However, from a practical standpoint, other guests were very loud in the hallways, my tub did not drain properly (they fixed it), they didn't restock water each day and (the absolute worst) the internet kept disconnecting every 2 minutes over the weekend, forcing the sign-up page to reappear and sign-on process to reoccur. No one could fix that one until Monday.
April 23, 2014
Rated 5 out of 5 by Skers Great stay
First time here. Great stay. Big room overall. Quick breakfast available. Complimentary umbrellas were a life saver.
May 1, 2014
Rated 5 out of 5 by Xderoni A New York City getaway
This hotel is first class. Excellent location and wonderful staff.
May 1, 2014
Rated 2 out of 5 by Precious0ne Not up to par in my Westin Expectations
Wifi in room 3210 didn't work at all, kept disconnecting after every few minutes. Refrigerator was filled with items that needed to be paid for, would rather have an empty fridge to put my own snacks in. Check-in line for platinum members was used for all guests. Didn't have the option to "Make a Green Choice" like I usually have staying at other SPG hotels. Didn't have a club lounge for Platinum members. Room is decent size for being a New York hotel. Heavenly bed is comfortable as always.
April 15, 2014
Rated 5 out of 5 by coldcreek Great Location
Take a Helmsley Hotel and make it much better. Great job on upgrades. We will always stay here when we visit New York City.
April 29, 2014
Rated 5 out of 5 by Excited Good customer service
Even though I had a few issues, the staff took care of them without hassle and in a timely manner. I did however have to call back after checkout for a credit that was promised on my reservation.
April 28, 2014
Rated 4 out of 5 by SpringNYC Internet access
I was not able to access the Internet in my room. I called the front desk 4 times. But I was disconned there twice . After I got transferred to the outside tec services, I got disconnected again. So I gave up and used my cell phone.people at the caffe was nice. Even though I was a bit late for the free breakfast, they talked the manager and gave me a bag of continental breakfast to go.
Overall, it was a good stay!
April 20, 2014
Rated 3 out of 5 by Shinergise Room Noise proofing was totally inadequate
Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away!
October 20, 2012
Rated 3 out of 5 by TM2363 Great location
The location of this hotel is central to everything therefore making it a great location to stay. The staff were rude and unhelpful and did not treat us as valued SPG members.
April 26, 2014
Rated 4 out of 5 by beeser noisy
now platinum upgrade available..
April 28, 2014
Rated 4 out of 5 by mhc5011 This hotel was clean and spacious
Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again.
September 4, 2013
Rated 3 out of 5 by Dta333 check in was terrible
Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!!
December 14, 2012
Rated 5 out of 5 by Westin4you A Lovely Get A Way
I love this hotel. I love the staff. I love everything they have to offer. This is in a great location. This is the 2nd time I've stayed at this hotel and my experience with them keeps getting better and better with every trip.
You are down the street from Grand Central Station. You have a view of the Chrysler Building and The Empire State Building. I received an email from staff member a week prior to our stay offering assistance in pretty much anything we needed. I get stressed out purchasing the metro passes because I place unnecessary pressure on myself, so I ask her if they would get us (2) metro passes for $20.00. I received an email the next day stating, "Thank you for contacting me and allowing me to assist you in your upcoming stay. I was delighted to arrange two $20 metro tickets for the subway to be arranged before you arrival."
This put my mind at ease and without asking, she placed us on a higher floor (39th) so we could have a view and it was simply lovely. I've been to the city 3-4 times and they have all been during winter and this was my first trip during the spring and it was simply magical and lovely. Flowers were blooming and the city was simply lovely. Coupled with the experience at the Westin and the season of Spring, I will make another trip next year and we will be staying at this hotel again. Thank you Westin for everything you had to offer us. It made our trip that much better.
April 28, 2014
Rated 1 out of 5 by Beccalee Great location
April 26, 2014
Rated 1 out of 5 by Jen123 Worst stay in a SPG property
After a long of work, I had luckily check the bed sheet before jumping into the bed post mid night. The worst nightmare!!! Bed sheet had many dark spots between 1-3 inches in diameter. After calling the front desk to complain, a house keeping person came up to change the bedding. 30 minutes later, she found out that she was short in a cover sheet. more than 20 minutes later, WITHOUT knocking the door or announcing herself, she swiped a card and came back to my room. This was past 1AM!!!!
I almost cannot believe myself to come back to this hotel the following week, and find the 2nd worst stay ever. After coming to this hotel for 6 months, I finally gave up.
March 6, 2013
Rated 4 out of 5 by EGM60 Great NYC Experience
I have stayed at this Westin several times, for business and pleasure. The staff is terrific - friendly, smiling and helpful. Food and drinks at bar/restaurant were quite good. Great location. My only negative comments are that we could fairly easily hear noise from the street (42nd St) in our 7th floor room during the night. And, lines for check-in are frequently long (hotel seems to have a lot of groups staying here), and when, having arrived around 9am, I went to check my bag for the day after checking in (and waiting 10-15 minutes), there was a large group doing the same. There was only one bellman handling it, and although a manager was present, no one did anything to better organize getting the luggage from the group handled while also serving the several "single" guests. Could have been handled better.
April 9, 2014
Rated 5 out of 5 by Brooke Great location, nice stay
I lived in NYC for 12yrs, so I know The City well. We now live elsewhere and decided to go back for a little weekend getaway. The hotel has a great location: from E. 43rd & 3rd Ave., you are blissfully just off the noisy beaten path, directly across town from Broadway, a few blocks south of Radio City Music Hall, 2 blocks from Grand Central Station/numerous subway lines, and have easy access to Upper East Side transportation to the popular museums. We had no problems with check-in into our nice sized room (large by NYC standards with a recently remodeled bathroom) and were given 4pm late check-out as Starwood Preferred guests. We'll definitely be staying here again!
April 2, 2013
Rated 5 out of 5 by KeeperOfMaps Great location for a great hotel
I was in New York City for the first time in many years and, of course, it was during the great blizzard of 2013 some called Nemo.
Arriving a day early, the front desk staff generously matched the rate of my original reservation even though it wasn't technically available for the first day. The concierge staff provided me with a number of good ideas for things to do and places to eat. Even though the weather was less than ideal and the manager advised that some services might be affected because of the weather I didn't notice any decrease in the level of service I've come to expect from Westins over the years. Kudos to the staff for toughing it out during the storm!
February 14, 2013
Rated 4 out of 5 by SpringVacation14 Good Hotel
Mix bag concerning staff responsiveness. Some staff followed through to ensure that the accommodations met our expectations. Erica was terrific. Another staff notice our frustration waiting for our car, which was valet. He immediately took action and resolved the issue. However other staff were uninterested in helping.
Great facilities, such as nice fitness center (very clean) and bar.
April 12, 2014