Rated 3 out of 5 by TM2363 Great location
The location of this hotel is central to everything therefore making it a great location to stay. The staff were rude and unhelpful and did not treat us as valued SPG members.
April 26, 2014
Rated 4 out of 5 by beeser noisy
now platinum upgrade available..
April 28, 2014
Rated 5 out of 5 by Westin4you A Lovely Get A Way
I love this hotel. I love the staff. I love everything they have to offer. This is in a great location. This is the 2nd time I've stayed at this hotel and my experience with them keeps getting better and better with every trip.
You are down the street from Grand Central Station. You have a view of the Chrysler Building and The Empire State Building. I received an email from staff member a week prior to our stay offering assistance in pretty much anything we needed. I get stressed out purchasing the metro passes because I place unnecessary pressure on myself, so I ask her if they would get us (2) metro passes for $20.00. I received an email the next day stating, "Thank you for contacting me and allowing me to assist you in your upcoming stay. I was delighted to arrange two $20 metro tickets for the subway to be arranged before you arrival."
This put my mind at ease and without asking, she placed us on a higher floor (39th) so we could have a view and it was simply lovely. I've been to the city 3-4 times and they have all been during winter and this was my first trip during the spring and it was simply magical and lovely. Flowers were blooming and the city was simply lovely. Coupled with the experience at the Westin and the season of Spring, I will make another trip next year and we will be staying at this hotel again. Thank you Westin for everything you had to offer us. It made our trip that much better.
April 28, 2014
Rated 1 out of 5 by Beccalee Great location
April 26, 2014
Rated 4 out of 5 by EGM60 Great NYC Experience
I have stayed at this Westin several times, for business and pleasure. The staff is terrific - friendly, smiling and helpful. Food and drinks at bar/restaurant were quite good. Great location. My only negative comments are that we could fairly easily hear noise from the street (42nd St) in our 7th floor room during the night. And, lines for check-in are frequently long (hotel seems to have a lot of groups staying here), and when, having arrived around 9am, I went to check my bag for the day after checking in (and waiting 10-15 minutes), there was a large group doing the same. There was only one bellman handling it, and although a manager was present, no one did anything to better organize getting the luggage from the group handled while also serving the several "single" guests. Could have been handled better.
April 9, 2014
Rated 5 out of 5 by Brooke Great location, nice stay
I lived in NYC for 12yrs, so I know The City well. We now live elsewhere and decided to go back for a little weekend getaway. The hotel has a great location: from E. 43rd & 3rd Ave., you are blissfully just off the noisy beaten path, directly across town from Broadway, a few blocks south of Radio City Music Hall, 2 blocks from Grand Central Station/numerous subway lines, and have easy access to Upper East Side transportation to the popular museums. We had no problems with check-in into our nice sized room (large by NYC standards with a recently remodeled bathroom) and were given 4pm late check-out as Starwood Preferred guests. We'll definitely be staying here again!
April 2, 2013
Rated 5 out of 5 by KeeperOfMaps Great location for a great hotel
I was in New York City for the first time in many years and, of course, it was during the great blizzard of 2013 some called Nemo.
Arriving a day early, the front desk staff generously matched the rate of my original reservation even though it wasn't technically available for the first day. The concierge staff provided me with a number of good ideas for things to do and places to eat. Even though the weather was less than ideal and the manager advised that some services might be affected because of the weather I didn't notice any decrease in the level of service I've come to expect from Westins over the years. Kudos to the staff for toughing it out during the storm!
February 14, 2013
Rated 4 out of 5 by SpringVacation14 Good Hotel
Mix bag concerning staff responsiveness. Some staff followed through to ensure that the accommodations met our expectations. Erica was terrific. Another staff notice our frustration waiting for our car, which was valet. He immediately took action and resolved the issue. However other staff were uninterested in helping.
Great facilities, such as nice fitness center (very clean) and bar.
April 12, 2014
Rated 3 out of 5 by crb75 Pretty much as expected.
Friendly & Helpful Front Desk Staff - appreciated the call when my room was ready.
Renovated Rooms quite pleasantly done.
Noise from all directions. Exterior window didn't fully seal allowing in a lot of noise (and cold air). Also my room was close to the elevator - the consistent "ding" noise felt like some medieval torture ritual.
Average to poor platinum recognition.
Housekeeping and cleanliness of room poor.
All in all this is large 700+ reasonable priced business class hotel with satisfactory rooms and could be a lot better with a bit more effort and attention to detail
March 8, 2013
Rated 4 out of 5 by currency Pleasant Find for New York
As a Gold, very close to Platinum, SPG, I found this hotel as a Pleasant Find for NY City.
This hotel just reopened, fully renovated. It was a quiet hotel, could not hear any other guests. Rooms were clean, comfortable, large shower. Internet, for some reason, a bit slow at times.
Fitness Center was well equipped, plenty of room, clean, never crowded.
Dining and Bar - they were finishing off the new Dining and Bar, ( renovation)
Location was good, about 5 City Blocks to Times Square, easy walk, as well as easy walk to offices. there were a numbe rof dining, coffee shops and pubs near by. Actually a quiet area, away from the crowds of Times Square.
Issues - the staff needed more training in how to greet Gold/Platinum SPG and know the benefits, such as Upgrades, Newspapers, water in the rooms, late check out, the Point or Gift extras for Gold/Platinum. Housekeeping forgot some minor items but the Guest Express was fast to respond.
Overall staff were friendly and provided very good service.
Spoke with the MGMT - they know what is needed to be corrected, since they just reopened and know more training is needed of the staff in Starwood Ways.
October 23, 2012
Rated 1 out of 5 by 50MICK just one incident
returned to my room after a long day in the city. no glasses were left in room following daily service.. took three phone calls ,finally spoke to someone in housekeeping,when I politely asked for two wine glasses.was told she would send them to the room,however there would be a 2plus dollar charge for each. I decided to g o to the spg line at the front desk .I again told my story and was told it would be a charge.
I have given this hotel a third chance following its Hemsley turnover and this incident has made my decision not to return. nyc has multiple choices.I do not need these types of situations to occur.
January 2, 2013
Rated 5 out of 5 by Sk7992a Very comfortable and welcoming
I usually always try to stay at the Westin Grand Central location for my business trips to NYC. As always the facilities and staff are polite. I did have some trouble receiving some packages sent up to my room but I think they staff was very busy because usually they are very timely about those things. The room service and customer service was amazing and the man who delivered my food was polite and very courteous.
April 8, 2014
Rated 5 out of 5 by SamCA Great Suites!
Utilized a Suite night award for an upgrade, and the suites are excellent at this property. They are some of the larger suites I've stayed at in Manhattan for SPG properties. The living room has an excellent amount of space, and the bedrooms are also quite large. The property is quite convenient to Grand Central station.
April 13, 2014
Rated 3 out of 5 by mbaguear overcharged
I have stayed from 3-4-2014 to 3-7-2014 the hotel folio amount was $1039.83 but I have found that the hotel charged additional amounts to my visa credit card as follows, March 4st $22.81, March 5 $9.74, March 6st $17.37, March 7st $9.74. This is an extra of not corresponding $ 59.66 charged to my card. Can not believe, at the same time I am sending an email telling from another overcharge at the Westin Philadelphia and discovered this looking at my credit card charge detail.
March 31, 2014
Rated 5 out of 5 by JLB1 Fabulous!
A truly wonderful experience from the moment I arrived. Pei at the front desk was exceptionally helpful and friendly. I'll be back soon-thank you!
April 16, 2014
Rated 4 out of 5 by ARP3 Great location but needs a/c improvements
Great location and great rooms. But need for the air conditioning to work better. Our room was warm and humid the entire stay. Restaurant service is also a disaster.
April 15, 2014
Rated 3 out of 5 by Mike46 Not (yet) up to Westin Standard
We arrived at the hotel at 1030pm on a Friday night. Check-in was staffed with 2 people only, who were anything but friendly.
We got a room on the 6th floor, the lowest floor for guest rooms with a view into a back alley (being a platinum member).
The room itself was nice and for NYC rather spacious. The hotel has no executive lounge and u also do not get anything instead ( like free breakfast or drinks at the bar).
Internet was free ( platinum), but only up to 3 devices.
Overall from what I read from previous reports, I feel that the hotel is on the right track to improve, but still a long way to go.
December 15, 2012
Rated 1 out of 5 by Beerman92 Below Westin standards
Two issues I had on a recent stay here:
1) No king beds available even though that is what I booked. This has never happened before at an SPG property to me.
2) Put out the Do Not Disturb Sign and starting at around 10AM housekeeping knocked on my door every hour making up reasons why. "I'm just doing a room check"
With issue #1 the clerk at check in said they have been having a lot of meetings about the lack of king beds. I joked with him that they should use the European system of just pushing two doubles together and putting the king or queen sized sheets and bedding over it. I wouldn't notice.
November 21, 2012
Rated 5 out of 5 by Samm4019 This hotel has excellent service
My granddaughters and I arrived 3/24 in the early evening. One became ill that night and the following morning was unable to explore the city with us. When I mentioned this to the housekeeper, she immediately made sure soup, tea,honey water, soda, and bread was delivered to our room. By Tuesday, the illness had subsided and we could continue with our visit. This wonderful housekeeper looked in to assist each day. Please contact me so I can mention her name to let you know about your caring staff. This woman made our stay comfortable for the entire week. In addiion, everything in the hotel was great.
April 9, 2013
Rated 3 out of 5 by CameronT Poor housekeeping
The first night we got back to the room to find out that the cleaning crew had not been there so we called housekeeping to send someone up. The second day I called housekeeping before leaving the room and told them to send someone up because I did not want to come back to an undone room again but when we got back later that evening-dead tired-the room was not done yet again.
I called the management and complained about the situation. They apologized and said someone would come up right away...we waited another hour. Called again and waited some more..
Absolutely ridiculous and disappointing!
December 16, 2013
Rated 3 out of 5 by Chiharby Constant buzzing sound
I only have one complaint about my stay at the Westin Grand Central. As I was laying in bed, I noticed a buzzing or humming sound. It was somewhat faint but constant. It would go for many minutes at a time and then stop for 30 seconds. (30 seconds of peace) Then it would start back up. I thought at one point that perhaps someone had left their phone in the bed and it was vibrating. I then could hear it coming up through the walls. I ended up getting a terrible night's rest due to the aggravation of this sound and vibration in the bed. Outside of that, the room was really nice and had great service.
January 11, 2013
Rated 3 out of 5 by WCSs Lost & Found
I arrived late Friday night last week and had to change my room the next day on Saturday morning. On Saturday late evening I realised I have left my small electric shaver in my previous room. I talked to Front Office agent asking for his help to notify lost and found the next day. Around 3pm, I went to Front Office again to talk to an agent. It's funny how the agent can't even use the world "please" when telling me, "You talk to him", pointing to a security staff. Well, long story short, apparently according to the Lost & Found department, there was nothing lost to be found. I closed my case.
January 20, 2013
Rated 3 out of 5 by Shellz08 Customer Service
This hotel is beautiful, clean, and great location to all Manhattan attractions and sites. The only negative thing I was surprised to find out is how unhelpful, and unfriendly the staff was. Had to call 3 times for a bellman. He eventually came after we managed to carry everything ourselves down to the lobby. When I first arrived the bellman did not help remove bags from my car instead he stood around while my friend and I unloaded the car onto the cart. I would have expected much more from a Westin hotel staff. Hopefully when I return the service more than meets my expectations.
January 2, 2014
Rated 5 out of 5 by PETERMEX Very Good Westin Hotel
I like to stay in Westin properties around the World. Because they deliver what you expect The SPG recognition was Excellent. The bath and heavenly bed as always. The area at Grand Central is interesting and short walk to the nicer part of NY Park Avenue, Madison, etc... Good place to stay.
April 6, 2014
Rated 5 out of 5 by Robert1963 Really excellent hotel
This was my first stay at a Westin hotel in the USA and my wife and I were so impressed. The staff just seem to care about our experience and do everything they could to make it special.
Arriving at noon, we expected to wait for the room to be made available. Nope. Everything was already ready and we were even give an upgrade to a corner room by the very charning Nenita.
Very nice room indeed with lots of space for us and our shopping. Loved the location a bit away from the Times Square madnesss. Easy to walk to all the main attractions.
And the cream on the cake. A couple of extra hours for late check-out. Took the stress of rushing to the airport to get back to Europe.
A really perfect stay!
November 12, 2013
Rated 5 out of 5 by Richard76 Mr
Nice location, very comfortable room. Restaurant and bar very good. Only negative is housekeeping. Let tissues get empty and did not replace empty box with new one. Wash Clothes not replaced. Hall not vacuumed. Front desk very helpful,
April 8, 2014
Rated 5 out of 5 by SamSF Best New York Experience
I stay in a ton of hotels every year on business travel. I stay in NYC quite often and have found the service in most NYC hotels not great, bordering on rude [even for NYC] and you have to ask 5 times to get anything. This hotel was a great exception and I will now try to stay there everytime I am in NYC. Although I have stayed at almost every Starwood property in NYC, this was the first time at this one. Great comfortable experience!
March 24, 2014
Rated 2 out of 5 by Mountaineer Staff needs more training
I stayed at this hotel last week and was disappointed with the experience. The first thing that disappointed me was the check-in process. When I arrived there were extremely long lines and the check-in staff was extremely slow. There was one line for Starwood Preferred Guests with only one front desk agent working, while the regular line had three agents working it. Needless to say, the line that should have provided better service to SPG members provided inferior service. The second major thing I noticed is that the room was not completely clean. Finally, I don't think there are enough elevators for the size of the hotel. There was always a wait and they were not too fast. My stays at Westins have typically been good and I expected this one to be as well. Unfortunately, I was disappointed. more
October 30, 2012
Rated 2 out of 5 by AbbyinNewtown Crummy for a Westin
This hotel had so many problems that I don't know where to start. The internet was down for half the night, so I was unable to work. The room service menu resembled a Denny's. As a vegetarian, not much except the grilled cheese off the kids menu. So I had to go out to pick up takeout after a long day of work. The shower was not a heavenly shower and the surface of the tub was filthy.
From a hotel, I expect a few basic things - a reasonable bed, a good hot shower, room service if I need it, and the ability to get work done. This property failed on all but one. I believe that many of these issues relate to the recent renovation, but if they were not ready for prime time they should not have launched.
December 19, 2012
Rated 5 out of 5 by TLGB Great Stay Perfect Location!!
When we arrived to check in there were no lines and we were immediately checked in. We asked if there was any chance for an upgrade and we were upgraded to a better King room. During our stay Franz the entire concierge staff was extremely helpful and knowledgeable. The Westin Grand Central had a perfect location for anything we wanted to do in the city. When we checked out there were some incorrect mini bar chanrges that we promptly removed without issue. I would recommend The Westin Grand Central to anyone travelling to New York the staff was extremely friendly and always helpful!!
September 3, 2013