Rated 2 out of 5 by tausha34 staff
I was surprised at the staff. There was a man that was so flirty it became disrespect. I ran out of tissue, it took an hour to get another roll. I needed a small towel the house keeper was so mean, she refused to give me one. I called downstairs and they didnt bring me one i had to go downstairs and get one myself
July 9, 2014
Rated 4 out of 5 by bwayned 4th of july
Great hotel. Thought the pool was bigger from the pictures but still pretty good. Great area not far from anything at all. Overall excellent experience. Reserved for 3 nights but got there late the first night so I was only charged for two nights. Great room and atmosphere. Will stay again when in the area
July 8, 2014
Rated 3 out of 5 by remem2014 The Lake
The hotel is under construction.
July 7, 2014
Rated 4 out of 5 by Greg888 nice property
This property is undergoing the last of it's renovations. The rooms were in great condition and very comfortable. Nice colors and relaxing.
There were only two design/renovation misteps: (1) the carpet in the hallway to the rooms were buckling around the baseboards, bad installation or product?
(2) the mirror in the rear of the elevators were habitually dirty because it's a small elevator and people lean against elevator walls. It's habit as people get onto the elevator. The mirrors need to be removed from elevators - rather than them being cleaned ALL DAY LONG.
Very nice property
June 30, 2014
Rated 5 out of 5 by Baker55 Don't let the remodel scare you away!
This property is undergoing a major renovation in stages. The rooms are complete and easily meet Westin's high standards.
While the public areas still have a way to go, this should not deter anyone. Mostly in part to the wonderful staff. No matter what the construction challenge of the day is, they present themselves with great professionalism, genuine caring and world class service. Smiling front desk staff like Josh, Warren and Audrey make you feel at home. The breakfast staff are always cheerful as they hustle to make your day start right. And the nightly food and beverage staff do an amazing job with Godfrey holding down the bar.
This is a great hotel on the verge of completing a multi-million dollar face lift. Check it out!
June 30, 2014
Rated 1 out of 5 by ALLE Very disappointed
The noise level was unbearable. Very loud after midnight - people cheering in the room, kids running and screaming in the hallway. Even in the morning, I woke up to the noise of kids running and crying in the hallway. Coffee maker not working in the room. Complained and they were responsive but could not fix the noise problem.
July 2, 2014
Rated 5 out of 5 by Kia33 Wonderful Hotel
I enjoyed staying at this hotel. I also had my dog with me. He enjoyed his heavenly bed as much as I did. Next time we visit Atlanta we would stay here!!!
June 30, 2014
Rated 4 out of 5 by circlegirl Improving
My son and I stayed for a week while he was at a tournament. Loved the convenience of the 7-day access to health club next door where facilities were top notch and they had a nice casual restaurant. Beds were as promised-very comfortable. Wish bathrooms had exhaust fans, they got steamy when you take a shower. Construction added noise and inconvenience, but that will pass.
June 28, 2014