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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 755 reviewers.
Rated 1 out of 5 by Sub par cleanliness and service I am still at the hotel, will check out on 28 June. I wish I could leave earlier. Last night I found an entire false eye lash and hair in my bed. It's horrifying and not acceptable. Neither the hair nor the eyelash is mine. I have a picture wish I could upload. Even spoke to the manager - she just apologized and said will send someone to change the sheets. The house keeping staff very reluctantly changed the sheets. You think the hotel manager would call the next morning- nothing at all. We are at the club level which promises better service- worst service - didn't even find water in my room today June 24, 2016
Rated 3 out of 5 by Hotel was nice, service was subpar We stayed at this hotel for a weekend with family and to attend a Cubs game. The location was great downtown, close to shopping, restaurants and the Uber ride wasn't too much to get to Wrigley Field. However, we had a few things that didn't go so well. I made the reservation a while ago. Upon check-in, they insisted that they had to see my husband for me to check-in since it was his name on the reservation. I make all the reservations in his name and have never had this problem anywhere else. We had booked the valet package a while back and forgot. No one mentioned it, so we paid the additional fee to self-park (the self-parking is a pain too). The bed was comfy but there were 2 sheets and a really heavy comforter. It was confusing and hard to figure out the layering. My parents also stayed the night and had noise complaint issues that were not addressed. My mom also forgot her USB cord and they refused to ship it to her unless she paid for it. I get that it was her fault but seriously, they couldn't dropped it in a small envelope for a small cost. Overall, I would not recommend this hotel. June 20, 2016
Rated 5 out of 5 by Every aspect of the stay was great except... The only issue that we had was the fact that our room was not ready when we arrived. Normally that would not be an issue however, check in was at 3 p.m. and we had a 3:30 wedding at another hotel. The staff member assured me that they would call me as soon as the room was ready. I virtually got ready to go to this wedding in the bathroom. At 3:20, I returned to the desk to inquire about how much longer it would be and the staff member informed me that our room was ready and, from the tone of her voice, it sounded like it had been ready, they just neglected to call us. Fortunately, we were able to leave our bags in the room and get to the wedding just in time. Under normal circumstances the time would not have been an issue and other than that, our stay was excellent. The staff was very helpful, the room was clean and comfortable, and we had a great view of the lake. Would definitely recommend this hotel to anyone looking for a good experience in Chicago. June 20, 2016
Rated 4 out of 5 by Great Customer Service! I wanted to give a big thumbs up to Allyson from the front desk at The Westin North Michigan Avenue in Chicago. She provided great front desk service, very attentive and courteous. Thank you!! June 8, 2016
Rated 5 out of 5 by Lovely The remodeled Westin on Michigan Ave is lovely. Heavenly bed is always perfect! Awesome location to Michigan Ave, Water Tower Place, John Hancock. Very nice concierge room for SPG platinum and very professional staff. One of my favorite hotels to visit. I am looking forward to my next stay in June! May 28, 2016
Rated 3 out of 5 by ONLY GOOD LOCATION ONLY GOOD LOCATION but when you enter doesn't feel good enough. It has a decent bar an d restaurant. The location is the best thing. Michigan Avenue next to the Hancock Building. May 8, 2016
Rated 3 out of 5 by Good but needs improvements Bed was excellent. Nice TV. Good shower. Coffee sugar and cream selections were too limited. Sweet and low is a cheap choice for a nice hotel. Coffee maker was very dated. Room phone was very old, hard to read and needs an upgrade badly. Elevators extremely slow. Valet crazy expensive. $69/ night really? May 1, 2016
Rated 5 out of 5 by Amazing Stay The service was great! Moe from the front desk, the bellmen, the in room dining servers and the spa staff were amazing. The service made our entire stay! The room was very fresh and new, you could tell that they are very well taken care of. Thank you for an amazing stay! We will be back! April 26, 2016
  • 2016-06-28 T11:29:06.646-05:00
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