Rated 5 out of 5 Great hotel with exceptional staff!!
As a guest that stays at the hotel weekly I am constantly impressed with the professionalism and friendliness of everyone that works at the Westin Copley Square!! Shana Dinush, the Westin Experience Specialist, brings a new service to the table that cannot be beat!! She helps ensure the SPG Platinum Members who stay at the property are treated like royalty. If you are staying there and you need help you should seek her out!! She is incredibly professional, extremely welcoming and is constantly going out of her way to make sure me and all of my colleagues feel right at home. Without her special attention my weekly stay just wouldn’t be the same!!
May 30, 2015
Rated 3 out of 5 by ckd1 Mediocre
This Westin is in a great position in Boston - it is however mediocre in other respects. Decaying infrastructure definitely does not help.
Stayed for 9 nights in one of the recently refurbished rooms - the noise from the corridor was the worst I have experienced in any Starwood Hotel. I see other reviewers have noted this.
Note to the manager - you need to replace the cheap doors on your rooms and fit skirting to them to reduce noise and improve privacy.
On floor 25 you have anywhere between 1 and 3cm gaps at the bottom of the doors due to installing a small area of laminate flooring at room entry.
Do not expect any SPG recognition in this hotel either.
At this price-point, there are better options in Boston.
April 25, 2015
Rated 5 out of 5 by Jessieinct Love the location!
Finding a hotel near the center of the city that had an indoor pool was my goal for booking this hotel. The room was clean, the bed was very comfortable and the staff was very attentive from the second our car arrived to our departure. The pool was small but adequate for my 3 grandkids to have a good time. The hotel is very near the Prudential Center and the T so getting around was easy and fun. The parking is pricey at $53 per day and the internet was not free which was a surprise in this day and age and a cot was an extra $15 (not a usual charge in other hotels). Overall it was a very good experience. The view of the Charles was the BEST!
April 19, 2015
Rated 3 out of 5 by TB481 Nice hotel but my ceiling leaked
I didn't have the best experience yet the hotel is very nice. The ceiling in the bathroom started to leak (from the fire sprinkler) and I was forced to move rooms in the middle of the conference I was attending. Expensive conference so I was disappointed that I was away for 2 hours changing rooms and re-packing. I expected a little more from a Westin. This was my first time ever staying at the hotel.
April 5, 2015
Rated 5 out of 5 by Carito82 this hotel has great location
The conference rooms were great conditions, great audio and screen for Doble Conference. The food always on time plus the location was spectacular. Nice hotel.
March 31, 2015
Rated 3 out of 5 by BKB33 Used to love this place
But each time I stay, I like it less. The beds are no longer more comfortable than other options in the area and now they eliminated the mini-bar, which is an inconvenience. It feels like a Sheraton now (which is not a compliment)
March 30, 2015
Rated 5 out of 5 by cjw5 Staff, Food, Facility all Terrific!
I arrived at the Hotel and was met by a valet team member who was quickly helpful and personable. The front desk were very welcoming and found me a lovely room with a great view. And the catered dinner, breakfast and lunch for our organizational meeting was all exceptional.
March 28, 2015
Rated 4 out of 5 by EK2015 Great Little Getaway
Great room with a view of the river. Love the beds. Great housekeeping service. The tub drains very slowly and I noticed one morning while I could hear our neighbor showering that water backed up into our tub. Awesome health spa!
February 26, 2015