Rated 1 out of 5 by 1515 Poor staff
Have stayed at this hotel 15 times or more. Have been through a lot, remodels etc... Will not stay there again. Poor check in, late arrival 10;30, even called ahead. Did not get the bed type I wanted, reservation had been made Nov 3 for a Feb 13 stay. Small double beds, not even queen. Wanted king. Put on floor with 60+ high school dance competitors, loud noisy. No change in room. Checked out early. Poor check out. Poor valet the 2 days I did stay. A total of I guess 200+ high schoolers. Their buses and parents dominated rooms to valets. Very disappointed.
February 16, 2014
Rated 2 out of 5 by Sara18 This hotel is not good for business travelers.
We had quit staying at this hotel after several stays when we realized the Westin Crown Center loves to book high school groups -- too much partying in the halls into the wee hours. We had no choice on this trip because we were part of a wedding. All these years later -- two groups of high school students. The band students behaved responsibly; the girls' dance teams did not. And management spread too thin to deal with the noise complaints. To add insult to injury, our room was never cleaned, even after repeated calls.
February 17, 2014
Rated 5 out of 5 by Lovebug69 Great Hotel
I love, love, love staying at the Westin Crown Center, Kansas City. I love the atmosphere, the peace and quiet, the rooms are wonderful and the beds are amazing! I would recommend this hotel to anyone.
February 19, 2014
Rated 3 out of 5 by gina22 Too Hot
The heat in the room could not be controlled by the thermostat, it was 80 degrees in the room. said something at checkout and was told I had to call engineering, they are the only ones that can control the temp. I guess the guest are just suppose to know that you cannot change the temp. should have a note or something on the thermostat.
February 17, 2014
Rated 3 out of 5 by lordVader 80% There
The hotel met my needs, but fell short of excellence by ~20% at every turn. At the end of the day, I slept well, which is really all I NEED from a hotel, but I expect more from a Westin.
This was hands down the biggest let down of my stay.
1. Despite the website specifically saying there were free weights and state of the art equipment, there was nothing but treadmills, ellipticals, stationary bikes, and 1 stair machine. Not a single free weight or weight machine to be found.
2. While the machines were clean, everything else was filthy. There was dust on every surface, the windows were dirty, and there were cob webs in every corner.
3. While I don't entirely object to the idea of a gym not being complimentary, but if you are going to charge $5/day, which comes to $150/month, then I expect $150/month quality facilities and service.
Bed was great, but the room was just tired. Lots of dust on secondary services. Very visible wires and plumbing going to the sink and counter area. No outlets near the bed.
There's no way to direct dial the front desk. You have to call "service express" who then forwards your call. Inconvenient, and incompetent. They forwarded my call to the wrong place, and when I had requests directly for them, they never followed up, i.e. had to call twice for a shoe shine. Overall, not what I expect as a SPG Gold member
February 18, 2014
Rated 4 out of 5 by bustravel2014 good business hotel
Comfortable & clean room, good exercise facilities, proximity to shopping and my business location both excellent.
February 14, 2014
Rated 5 out of 5 by Gayle08 Exceeded our expectations at every level
We spent a weekend at the Westin Crown Center Hotel, and were totally wowed at every turn. Our room was beautiful, the decor obviously recently updated, and our view of the WW1 Memorial stunning. Every detail, from the coffee to the toiletries provided, were top quality. We had not taken exercise clothes and were so impressed to realize that one could rent workout apparel and shoes at a very reasonable rate. The exercise equipment in the exercise room were top of the line and neatly maintained. Again, the views from this area were gorgeous. Although we live in suburban Kansas City, we will return to the Westin for more visits- it was truly a relaxing getaway in which we felt totally pampered!
February 3, 2014
Rated 4 out of 5 by Barney00 Nice hotel
Nice stay for meetings. My only knocks are:
1. Workout room $5 per workout
2. No microwave in room
3. TV set-up not very good
Otherwise couldn't have been much better.
February 10, 2014
Rated 5 out of 5 by Tony57 This hotel met all of my needs!
Everything was clean and luxurious. The hotel was very accommodating. There was easy access to food, restrooms, meeting rooms etc. a great time was had by all.
February 9, 2014
Rated 5 out of 5 by Kandjkirby We love this hotel!
The staff at the Westin are just the best! Anytime we are there, they take fantastic care of us, and they make us feel like they love doing it. They are great partners, and we are fortunate to have them as such. Thanks again!
February 6, 2014
Rated 5 out of 5 by DrPR Great Service Overall
Excellent service and friendly staff. Dustin at the Front Desk provided the best service during our stay. He was very friendly, knowledgeable, helpful, and efficient.
Some improvement in the friendliness and helpfulness of the Club Lounge staff would make our stay even more enjoyable.
Wonderful view of the Union Station at night from our Platinum-upgraded suite. The remodeling of the lobby area is almost done. Look forward to seeing it soon.
December 16, 2012
Rated 5 out of 5 by Brad1000000 Great Hotel, Great Service
Surely this is one of the older Westin hotels, but it has been maintained fairly well. The elevators are original, so they can have slower service at busy times (check in/morning), but it wasn't frustratingly long. Parking is a pretty good deal ($16/night) and the club lounge is comfortable and provides a nice spread in the evening and morning. The night I was there, four types of salads were served, as well as the typical cheese/fruit trays. In the AM they had real oatmeal and very good breakfast sandwiches (egg, cheese, bacon) as well as pastries and cereals. I was pleasantly surprised with the quality of the hotel and the pleasant staff, and will surely stay here on my return to KC.
June 26, 2013
Rated 5 out of 5 by Peg1509 Nice Hotel
Nice Hotel with easy acces to where I needed to go. Lobby looks great with updated furniture and computers. It would be nice to have that element carried throughout the hotel rooms. While they were very accommodating, it seems as though a room update should be in order for the near future. Friendly staff and clean rooms.
February 3, 2014
Rated 1 out of 5 by RochelleRN Heavy Boards!
Booked this hotel with expectations of it being "The Westin" which I have always been amazed by. The Heavenly Beds we started calling Heavy Boards as I am pretty sure sleeping on a rock would have been more comfortable. Fighting the sheets all night since the flat sheet used instead of a fitted sheet wouldn't even cover the mattress. And then the 15thousand layers of extra stuff smothered you and wouldn't stay in place. The pillows were crispy and crackled in our ears all night and the cases didn't even cover the pillow completely. Now we move onto the bathroom where immediately could tell it was in need of an overhaul, but the mold under the edge of the tub in clear view as you sat on the toilet was inexcusable! After looking through every drawer to find a hotel brochure we were surprised to find a refrigerator and microwave! Too bad it was after we threw our leftovers away assuming we didn't have one. Something the greedy bell hop could have informed us about for the huge tip we felt compelled to donate to him. And then the food is last...good taste but seriously? $15 for a simple hamburger or quesadilla? And since it was Mother's Day the morning of our departure...a nice buffet was set up for the slight charge of $35 BUCKS A PERSON! Who does that? Needless to say we will never return to this place!
May 15, 2012
Rated 1 out of 5 Beware of random charges on your hotel bill
The Westin Kansas City allows random people who eat/drink at the Brasserie restaurant to put their tab on your room bill. Don't ask the front desk for help as they are clueless. I recommend you go to the Brasserie yourself and hope a helpful manager can help you sort things out or else good luck with your dispute. It seems that at this Westin the front desk staff training leaves a lot to be desired. There is nothing more annoying than trying to settle a hotel bill during your vacation because of the mistakes of incompetent non resourceful staff.
July 7, 2012
Rated 1 out of 5 by blue Better off at an economy hotel
When I arrived in my room I was greated with items left behind from previous guest which I found at different times. Everytime I called the front desk about the issues it seemed like I was a burden to them. They finally offered a free breakfast, which I passed on. Go somewhere else for a fraction of the price and get a free breakfast, free interenet and free work out room privleges.
April 29, 2012
Rated 1 out of 5 by Earplugsneeded Noise, Noise, NOise
I was looking forward to "unwinding", "relaxing" and "resting" with the Westin Heavenly Bed. Well, this hotel had the bed but the lack of soundproofing in the room was so bad, you simply couldn't enjoy the bed. Between the window noise and hall noise, there was never a possibility of the promised good night sleep.
March 19, 2012
Rated 1 out of 5 by wbff12 Terrible stay
For a hotel as expensive as the Westin our stay was a huge disappointment. We had loud guests keep us from getting any sleep on BOTH of the nights we stayed there. We will never again stay at this hotel...my email complaint went unanswered by the hotel....
May 17, 2012
Rated 1 out of 5 by TRV1 Not the Westin quaility their known for
The lobby was nice and typical for a Westin property. We were given a corner room with a nice layout and a great view of the downtown area. The room it self was extremely unacceptable. The walls were 1980's paneling painted baby blue, major stains on the carpet, furniture was very old and very used, hair on the bathroom ceiling, black tape holding the glass on the exterior sliding glass door, rotted holes around the base boards, bathrobe was stained and everything had the look of a cheap motel. Not even close to the Westin standards,
I love the Westin and am dissapointaed with their name on this property.
January 23, 2012
Rated 4 out of 5 by Blueski48 this hotel has great staff & facilities for their guest.
Our over all experience at your location in Kansas City was overwhelming for the 2 of us,as this was the 1st time that we had stayed at a Westin hotel anywhere.The stay were great.The faclities that you offer
were great also.
The only negative thing that we have to say is that the hotel was hard to find & that on monday morning the restaurant was understaffed & that we could not get a breakfast there without waiting for 45 minutes or more ,so we just went around the corner & had a coffee & bagel at the place over there. Thanks for everything.
October 25, 2013
Rated 1 out of 5 by unhappytraveler227 unfortunate experience
although the hotel is beautiful and in a location close to some shopping and activities in KC, The service was left much to be desired. The person who waited on us at the front desk did not greet us, when there was an issue with the reservation (this was a trip thru my employer)there was no apology and no offer to fix it. It was embarrassing and frustrating. Parking also is limited if you do not valet, which the valet didn't explain or we would have done valet. when I spoke with a manager on the way out the next day, his solution was to offer to pay for our (not included)breakfast (honestly at $200+ a night shouldn't you at least get a danish?) I will not recommend them, it seems the Staff has Checked out!
October 26, 2012
Rated 4 out of 5 by Dennis123 3 night stay
The staff was great. Tall Tom is a great Door Man. The bar was good , would be great if they had the NFL channel so we could watch Thursday night football.breakfast Buffett is super. Valet parking was Awesome.The only challenge is the cold room. Day 1 , 10:30 room would not warm up above 66 degrees. Also had a burning smell. I called , no one came , went down 11 floors to the front desk who said they would notify them or move me to another room, which was not the best option. Finally it was fixed , everyday 3 days it was a fight to warm the room , the hallways were warmer. Would stay again because your people are super.
December 14, 2013
Rated 5 out of 5 by JamieOKC Another Excellent Year!
I stay at the Westin every December for a work trip and always bring the family with me. While trying to keep things as simple as possible, and getting the rooms that worked for the family, I unintentionally foiled the entire reservation. It only took one call and it seemed as the entire management team came to the rescue. The error was all mine, however, the staff went out their way to fix the problem and get us into the rooms we wanted.
Rooms were clean, housekeeping prompt, staff was friendly and professional. If you're going to crown Center for work or play you should put the Westin at the top of the list!
It's always a fantastic stay at the Westin and we're already planning the next trip!
December 23, 2013
Rated 1 out of 5 by Val1955 Westin Crown Center - Showing It's Age
My wife and I were looking forward to a great stay at what should have been a premier hotel, what we experienced was no better than an off the track motel.
Our room, which was supposed to be an upgrade, was less than stellar; the rug turned our socks black after walking across the room. The nooks and crannies of the room were collection points for dirt and crud.
The room had a balcony, but the sliding door had been secured to open no more than two inches and the window ajacent to the door was sealed with black tape.
Air-conditioning was inadequate.
August 20, 2012
Rated 1 out of 5 by rick1678 This hotel needs help.
As an SPG Gold member I expect premium service. Boy was I disappointed. All previos stays at Sheraton have been above expectations. Westin is supposed to be the premium property but when we checked in 1. Lotion bottle laying on floor by window. 2. Beautifu view spoiled by filthy interior windows. 3. No exhausr fan in bathroom, mirror steams up quickly. 4. Did not remove empty pizza box when room cleaned second day. 5. TV had bad connection on upper channels, picture kept freezing. 6. Internet connection very hard to establish, weak signal per my laptop. 7. Alex the manager a bit of a smart aleck, said he would waive internet charge since it wasn't working. Real nice! never have paid for room access at any SPG property before. Very disappointed in what is supposed to be a Premium property.
August 8, 2012
Rated 4 out of 5 by MZZF Recent stay not great
I have stayed at this hotel previously and had a great experience but this time was different. When I reached my room, there were no hangers in the closet, no remote control for the television, and the room was 62 degrees which was pretty disappointing after coming in from the outside of 10 degrees. I turned up the thermostat to 70 degrees hoping the room would warm up. It never did and I slept in my bathrobe to try and stay warm. I called maintenance the next morning and fortunately they were able to fix the problem. But it was a pretty cold night. I would have expected better quality control from Westin. The best part was the valet parking which worked like a well oiled machine.
December 9, 2013
Rated 5 out of 5 by GrSchaef GrSchaef
We had another great stay at the Westin Crown Center! This is the most relaxing hotel and area we have ever found. Location is great, rooms superb, and the service outstanding. I was a little irritated when we checked in and found that instead of a park king corner that I had paid for we were in the standard King. I did talk to guest services and they gave us the cheaper rate for the standard and all was well. Thanks again Westin!
August 2, 2012
Rated 1 out of 5 by kansas38 This hotel need improvement!
I have stayed at this hotel for over 20 years and it is need of a face lift! Our room had dead bugs on the floor, the pull down bed had dust everywhere, we had to ask for clean bedding upon arrival. Growing up I used to think visiting the Westin was a treat. I planned a weekend getaway with my Daughter and her friend and I was sad our stay went the way it did. It ended with my car being hit while parked with the Valet.
December 5, 2012
Rated 5 out of 5 by lsufan Great hotel
The hotel is gorgeous, shopping is great, the Heavenly Bed was awesome, as was the shower....loved it. They have a shuttle that takes you to and from the Power and Light District and our driver was so incredibly friendly, offering up information about places to eat and entertainment choices. The pool is very nice, and we were lucky enough to hit a day that the pool bar was open!!
July 30, 2013
Rated 3 out of 5 by Carmen56 Crown Center - our 35th Wedding Anniversary
This is a very nice facility and we reserved a beautiful two room suite for our special anniversary. Unfortunately we shared the 10th floor wing with a mens wrestling team. The coach and team were Loud and woke us up at 5 am with loud knocking and yelling and running down the halls. Too bad the hotel didn't put the team somewhere alone or give them curfews. Our reservation representative was not interested in our complaint and was not interested on our complaint. A little more customer service would have been nice.
December 22, 2013