Rated 4 out of 5 by Harryhong Westin Chosun meets and exceeds your expectations !!
The location is great for me, Besides, all the staff are all very friendly and speak acceptable english.
As a Platinum member, they offer a buffet breakfast as well as a pretty decent evening service of snacks.
The entire staff from the bell team, check in and room service is fantastic. The club lounge team is especially great, but some staffs need to know and recognize frequent guest.
February 16, 2014
Rated 1 out of 5 by adynata Chronic mishandling of reservations
While the hotel is centrally located and generally clean, the Westin Chosun reservation and front desk staff are completely incompetent in handling guest reservations. This is not the first time they have mislaid my reservation (not something one wants to hear after getting off a long international flight), but they have no idea as to reassure or assuage customers. Instead, they have raw trainees handling these situations. There is a reason why many foreign companies do not use this hotel and now I understand why.
February 25, 2014
Rated 1 out of 5 by GULBC Very disappointing experience
I had 2 rooms reserved several weeks in advance. I advised the hotel, by email, about specific needs for a partially handicapped elderly mother, accompanied by her nurse/aide. We arrived at midnight, received in a very impersonal manner, intolerant of our requests, and demanded on the spot that I sign a document to pay for additional privileges. Once in the rooms, it was shockingly small and with inadequate space to place luggage safely - all luggage was strewn around into corners and under the table. I was not accorded my Platinum privileges. The Front desk manager that night, a certain 'Ocean' was utterly arrogant, simply brushed off his colleagues questions from me - although he did call later and apologised. The damage was done - we were stuck there for 5 nights. I have stayed at other leading hotels in Seoul and found Westin to be woeful in contrast. Rude, arrogant demeanor because your hotel is full. Everything else was mediocre, at best. NEVER AGAIN WESTIN SEOUL. If SPG do not revert back to this report, I will lodge a formal complaint against Starwood before end-October.
October 25, 2011
Rated 4 out of 5 by LandedSPG Chose Chosun!
I've stayed at this hotel twice for a 2 night stint in 2009 and 2011. For my travel standard that's much less than my average hotel stays. However, I feel comfortable with my review.
Generally all Westin hotels are recommended by me for SPG Platinum members. Some more than others. With the Westin Chosun I have mixed feelings. So I will write this review geared towards PLAT's.
If you want a great Platimum lounge and a self serve bar (there is server standing by the bar who tries to make your drink for you but you can just smile and do it yourself) and a great assortment of snacks which can easily fill you up, this is is your hotel! The morning breakfast is also well above average with lost of choices.
However, if you expect, need or beg for any upgrade it will be the hardest ever accomplishment of your life. I understand it's a high occupancy hotel, it really is. However for a 2 night stay you would expect something other than their most basic room right? Nope. Even the assistant manager on durty did not help! C'mon!
I wanted anything, I got nothing.
So simply put, expect whatever you would expect from a category 5 hotel in Asia, then expect a much better than average lounge experience with possibly no upgrade. If that sounds good, go to the Westin Chouson. It's also located in the heart of downtown (all of Seoul is essentially a huge downtown) but in this case you are were you want to be!
As a whole this hotel meets or exceeds all expectations of a category 5 hotel.
November 14, 2011
Rated 4 out of 5 by Sina149 Location Location Location
The hotel is old and showing it's age. It is well kept and the location is one of the bests in Seoul with easy access to everywhere you wish to go.
The staff are professional and warm but there was something not going on in a perfect way in the hotel, they do not really care about SPG Platinum! I asked them for a suite but they said it is not available while it was showing available on the website for the same day and at the day of departure, while asked to keep the room until 5PM not regular Guaranteed 4PM, they said I need to pay HALF of ROOM Rate.... Interesting!
The club is better than average and staff at the club are trying to do their best.
July 22, 2013
Rated 5 out of 5 by NewYoker Westin Chosun makes me feel staying at home
Among many business trips, the exeprience with Westin Chosun in Seoul was fabulous. The staffs are well trained, professional and kind, the location is great and facilities are nice and clean. Special thanks to a staff at fitness center as her bright smile and professionalism was very impressive. I also enjoyed exucutive lounge and restaurant for breakfast at LL level. I have used the meeting room at the lounge almost everyday. The staffs in both places are so kind, professional and willing to help. I definitely recommend this hotel and will stay again when I visit Seoul, Korea.
December 14, 2011
Rated 5 out of 5 by j3cr Great all-around experience
I stayed in this hotel for three weeks.
I have no serious complaints and really only high praise. If the rooms seem small to some, it was plenty adequate for my needs. The outlets featured both 110 and 220, the room temperature was very comfortable with me adjusting it for just one night, and the staff and services were WONDERFUL. Every question or request I had was met with a smile and an answer.
Example: I desperately needed to have a form scanned for email. The business center was not open. I asked what could be done, and they opened the business center over an hour early just to accommodate my need for a one-page scan! I could not imagine that happening in an American hotel.
The executive lounge was very nice. I had many breakfasts and dinner-snacks (that could easily turn into dinner) up there, along with the open bar. It was a wonderful amenity, and the staff was always helpful and courteous.
Aside from those amenities, the hotel restaurants are pricey, yes, but the underground plaza food court and other areas are very close if you're budget-minded.
It has one of the nicest fitness rooms I have seen. Plenty of weights and aerobic opportunities.
Readers, I spent a LOT of time in my room, emailing, researching, working, Skyping, and I have nothing but nice things to say about the cleanliness, the helpfulness of the staff, the aid that was offered, and my overall experience.
April 17, 2012
Rated 5 out of 5 by Robertd Not Sure Why There Are Bad Reviews
Great hotel - location, staff etc. The rooms are in a hotel 100 years old but are very nice. Needs a few new carpets as there is some wear and tear but nothing horrible. Besides the rooms the restaurants are great if not a bit pricey but it is a hotel in Seoul! Staff is unmatched of any hotel I have been to on any continent. Nothing is perfect and you can find problems in every hotel. Relative to other hotels the value here is excellent. Smiles abound.
March 21, 2012