Rated 1 out of 5 by Ygalau Worst Starwood experience ever
I have been staying at Starwood property for years and this is the worst.
It was very kind that they gave me half a bottle of wine when I checked in but there was no wine opener. I range housekeeping and the guy said they only have one wine opener and took them a while to find a toy looking wine opener.
I have never been refused late check out till 4pm but this is the first ever. And finally the shower is worst than a pee.
The property is clearly ill maintained and old. This is really disappointing and I swear never to stay here ever again.
So disappointing,they should really shut this place down to avoid contaminating the Westin brand.
March 13, 2014
Rated 1 out of 5 by Playin10is Old Hotel with Terrible Service
- Very secluded and difficulty to find
- Front desk was not accommodating and didn't provide free breakfast for our party of 3 even when Sheraton did
- Breakfast was poor quality compared to other hotels nearby
- Pool was cracked and had mold
- Water in the hotel had a moldy taste (I think it's old)
- Did not accommodate our change of stay even though hotel was clearly empty
- Old carpets
- No flat screen TV
- Needs a definite remodel or change of management
November 8, 2011
Rated 4 out of 5 by DonHK A Pleasant Surprise
It was simple, to look for a hotel which wasn't casino focused, in a quiet area and not packed with people just aimlessly walking in and out.
Luxury and a weekend getaway was the objective so choosing the Westin was pretty straight forward.
Staff were friendly and helpful, the website booking was easy and efficient. I have to give my thanks again to the supervisor at reception for his kind upgrade to a suite and personally taking us aside to wish us a pleasant stay. To rewind slightly, there was a small queue due to an original lack of attendees at reception but after a few minutes a few more receptionists appeared and the queue dimished. The supervisor noticed us waiting and proceeded to help us check in even though he had no station to do this with. This service was much appreciated too.
This was most unexpected, the suite was beautiful and makes one only wish to have had a second night in order to utilise it fully ! My only request was to be put on the 8th floor thinking to have a quieter floor with a nicer view of the sea so originally booking a grand deluxe room was for this reason exactly.
Nevertheless, we got exactly what we needed and hope to come for a longer stay next time so... until then!
February 24, 2014
Rated 2 out of 5 by Nikita Waste of vacation time
Nothing to compare with Thai or Bali Starwood resorts except prices (
As Platinum I was " upgraded" to rooms 518&519@Ocean wing. Rooms located so far that you must be in good fit to walk there from lift lobby.
Received "welcome" half-bottle (0.375l) of wine with cork but without corkscrew, no corkscrew at minibar too. Called "service express", they promised send room service to open the bottle. Waited for 40 mins. Nobody came. Called again to cancel as wanted go sleep. Light excuses
Flashed the toilet at night (my mistake) - water didn't stop after flashing for 20 mins. Spent 10 mins jerking flash handle to stop it.
During night need to wait for hot water 10+ mins as rooms are too far from water heater obviously.
Don't waste your precious vacation time on this so-called "resort". Go Hainan SPG properties or SouthEast Asia
October 23, 2011
Rated 3 out of 5 by Albert212 Room Wifi and Gold Benefit
When arrived reception, staff told that even I am Gold, I book through thid party not directly from hotel, no any gold benefits entitled. As a Gold memeber, I choose stay at starwood hotel, but your staff told that this is policy, should book through hotel directly, I do not agree this policy. She still offered me free wifi, but the signal is very poor, always cannot connected and if connected, very weak signal and I even do not aware the wifi has been disconnected and miss some messages. The welcome drinks just next to the reception was poor and those orange juice was as if drinking water.
February 10, 2014
Rated 3 out of 5 by kionishi Need serious upgrade the rooms
I booked to stay 2 nights in Westin Macau, but i only stay 1 nite, the next day i check out because the room was very dirty and smell.
Rooms: Very bad, everything so dirty, especially the carpets, need really serious upgrade.
Staff:They are friendly and helpful.
Pool: Nice Pool
The hotel is very nice quiet place, but i definitely I'm not come back until they UPGRADE the rooms.
November 23, 2011
Rated 1 out of 5 by Bob18 Rooms and grounds okay, service TERRIBLE
After reading the other reviews prior to my arrival I expected to find a hotel that was in disarray. I have to say, for the area and the price, it was average. Rooms are a bit outdated, inclusive of old box style TVs, carpet is a bit worn and dirty, and hot water does take a bit to start, but overall, for the price, the quality was average (not terrible).
What was the worst I have ever experienced was the service! Front desk and restaurant staff was cordial and polite, but the shuttle bus driver was the WORST I ever experienced.
A coworker and I boarded the 2pm shuttle and confirmed as we boarded that it would drop off at the Venetian hotel (just as the sign and shuttle card stated). After the shuttle passed the drop off point I inquired with the driver who only yelled back in the local dialect and motioned to sit back down. Next thing I knew we were at the Ferry terminal, 20 minutes from where we should have been dropped off. At this point I found that others on the shuttle were waiting to be dropped off at the same place, one woman with a small child. The bus driver then began yelling and told us we should walk. We sat back down and simply waited to return to the hotel. As the new bus riders entered the bus the driver stood up again and pointed directly at me and my coworker and began to make racial slurs at me and my partner. (I do not speak the language, I only know this because one of the other local riders came up to me and apologized for what the driver said), to be perfectly clear, I am not a dumb white monkey!
After returning to the hotel I immediately went to the front desk and reported what occurred to the Front Desk manager who said she would take care of it. The following morning I received a card and a few pieces of fruit at my room, with a card saying it was handled. Although, when I went to board the shuttle to the ferry terminal the same driver was still there!!
Never again will this hotel see me, I completely understand cultural differences, but in no case is it ever appropriate for an employee of a hotel to mock, insult, and make racially motivated slurs at a guest! Its obvious from the driver still being there the next day, the hotel has no motivation to fix the problem!
June 20, 2012
Rated 4 out of 5 by felix73 Very satisfied
It was the best place for us.
All the staff were friendly very much.
It was very very happy.
We loved the warm indoor pool.
Because the weather is cold.
If I go back to Macau,
I'd like to stay again.
February 4, 2014