Rated 2 out of 5 by Iola Needs Renovations ASAP!
We've stayed here a lot of times but this is our final stay until they decide to renovate! It's really disgusting how they keep it clean! The shower is so small that I feel trapped and unable to breath. Not to mention had the shower door has yellow mildew from not being cleaned/washed properly, it's so gross! Bath is so old that it doesn't have a curtain to shower in and only has a hand held spray hose. The room itself is fine. Also it would be nice to be noticed/recognition and get room upgraded for SPG platinum. It doesn't matter anyways but I won't be back till renos
October 15, 2016
Rated 2 out of 5 by Grrrrrrrrrrrrrrrrrrrrrrrr Nice Hotel, Polite Staff, Poor Customer Serivce
Stayed 3 nights in August 2016 - staff is polite, hotel is nice, but they applied $662 in unapproved charges to my credit card. My efforts to have these charges reversed have failed to date as the Westin staff have not responded to emails or voice mails. I would not recommend this hotel.
October 12, 2016
Rated 3 out of 5 by JNYPNY Stayed for Thanksgiving weekend
I have stayed at this hotel 4 times now when I visit family in Toronto. I really liked it the first 2 times, but the last two visits were not great. I was supposed to be upgraded but they did not have any upgraded King rooms, so too bad, and yes that was their attitude. We have always been on the breakfast plan, but this time NO and they said that was our mistake when we booked the room. Then they charged us a DFM fee for both nights. I had to look up online what that is; it is a VOLUNTARY fee in Ontario, but the front desk said it was a TAX. WRONG!
October 11, 2016
Rated 2 out of 5 by Hotelgast69 Hotel rooms need renovation
Rooms need to be updated. Bathroom fixtures were loose (need tightening). Carpet in hallway is old and worn. Door to ice-machine was propped open with a coat hanger the entire time of our stay. Room windows were very dirty. Balcony door very difficult to close. Window curtains difficult to open. Coffee pot which was brought for our table in restaurant was ugly and dented.
Hotel staff was very nice and helpful.
October 10, 2016
Rated 5 out of 5 by jafar2016 this hotel has great restaurant
I am more than one month. all the staff westin very good. in restaurant very different. very good service every day I am here. here I can get the same as my home. people very kind. very good service. Peter, Alisha and nida all greet me Salam and made me feel nice. thank you
September 16, 2016
Rated 5 out of 5 by Marshac Above and Beyond
The staff were amazing!
Very accommodating to our special needs while staying.
The service and quality of dining were far above average.
Thank you for making our stay such an enjoyable event!
September 12, 2016
Rated 5 out of 5 by Amber27 This hotel has excellent rooms
I have never heard of Westin hotels and resorts but I am so very happy that I selected this hotel out of the blue. The rooms are very clean and the beds are extremely soft and comfortable. My boyfriend and I slept so well that we didn't really want to get out of bed in the morning. The staff was very friendly and parking was reasonably priced. Will definitely recommend to friends and family and hope to go back in the near future.
September 9, 2016
Rated 3 out of 5 by Iola Time for renos!
Like to stay here for our evening night out in downtown Toronto it's half way to our house and half way to downtown. However we feel that the hotel needs to starts renovating!!! The showers are way too small and what's the purpose of having a tub of you can't shower in it and tub is so low to the ground. RENOVATE!!! The shower door is all rusted and dirty, get rid of tub and put a walk in shower that's big enough for 2 people. The land is simply beautiful around this property!
August 27, 2016