Rated 4 out of 5 by gfmsugrad Foul ball, but then a surprise home run!
I have stayed at this hotel several times now. I have always rated this property 5 Stars, but this time I was only able to give it 4 Stars overall.
I arrived very early and as I expected the two rooms were not ready. What I did not expect was how poorly I was initially treated after making a couple of simple requests to sit in a private area of the hotel and work. I was repeatedly told it was against SPG Policy. I was told my request couldn’t be honored until the 3 pm check-in time. I have never run across rule citing before, especially for rules that I don’t think exist - especially considering Flex 24 benefits; if requested and approved (I had not requested them – nor did I expect my room to be ready early).
When the two rooms weren’t ready at the 3 pm check-in time, I was a bit irritated given the initial problems. However, Josephina, the platinum desk check-in person quickly offered a regular room while the other two rooms were (still) being cleaned; she offered to even go to help clean them herself. She did her best to make up for the initial denial of request of a quite area to work. Had she been working check-in when I arrived, I know that no situation would have even occurred, as she would have made sure I had a quiet place to work.
Now having identified the initial problems at check-in; Martha O. and Dany G. made sure that the rest of my stay and departure were fantastic, impeccable, and flawless. I cannot say enough good things about them and their sincere acknowledgements and apologies for the misunderstandings at my arrival. It is really nice to know that the management cared enough to make sure I was 100% happy before I left and followed up and followed through during the stay to make sure I was. I am looking forward to my return to this property in October! I also had two other staff members come up to me during the stay to make sure everything had been resolved and that everything else was going well. I think everyone on staff was very sincere in making sure that the rest of the stay went smoothly.
This property is a nice hotel in Puerto Vallarta, however the rooms are not modern and have not been updated, but it is kept in good enough shape to make you feel comfortable. The gardens and pool are fantastic! The water pressure is out of this world!
The pool has a sign up that you cannot reserve chairs by the pool, however it doesn’t seem to be enforced. Even with it not being enforced it is not as bad as the other SPG property down the road with chair saving.
The internet seemed to work better during this stay; a nice improvement.
While this property is less than 5 minutes from the airport, you do NOT hear the planes. The actual beach is not super nice, but the property location behind the marina cannot be beat for peace and quiet! This place has some of the nicest sunset views on the bay! Also, many times you can see the dolphins and whales just off the shoreline.
Also, this property is only 30 minutes by bus, or 15 minutes by taxi to downtown. I do recommend that you try this place sometime if you are in Puerto Vallarta.
February 21, 2014
Rated 5 out of 5 by jorchm Nice SPG Property in Puerto Vallarta
Had been staying in this hotel for the last three times and haven't been disappointed of it. Throughout my stays I've learned some hints that make future stays more comfortable and get more for what you pay. It is a nice hotel in Puerto Vallarta, it is truly not the most modern and updated, but it is kept in good shape enough to guarantee the comfort of the guests. The Hotel is located in the Marina Vallarta section, next to the cruise terminal and 5 minutes away from the airport and downtown Puerto Vallarta. The beachfront is one of the best in Puerto Vallarta. The swimming pool and the gardens are gorgeous, with plenty of room and well-kept furnishings.
This property is definitely an excellent choice if you are using Free Night Awards or Cash & Points. A good thing to do is also to take the option that the hotel offers after booking or at check-in which is the upgrade to the Royal Beach Club section. The difference for the upgrade worth it with the amount of money you save by having breakfast and lunches at the lounge. Also, not less important to mention that the service and the ambiance of the lounge is excellent. Another good thing about the RBC is that the rooms are located on the higher floors, therefore are less noisy than the lower ones. The rooms and suites with Jacuzzi tubs in the top floors are the best. Perfect for relaxing and have amazing sunset views.
Theme nights at the restaurants are nice. Don't miss the "Mexican" night which offers an exciting and wide buffet of Mexican food. They also have live "mariachi" or "trio" music playing at some nights.
The Westin has also an "All-Inclusive" option which is good in case you don't want to get out from the hotel. A little bit pricey, but again it's worth if you plan to have all your meals and unlimited drinks at the hotel.
December 29, 2013
Rated 5 out of 5 by ik58 Great vacation destination
Just came back from Puerto Vallarta. We had a great time at the Westin. The staff was friendly, the rooms are large, the hotel is beautiful and well preserved. The club lounge is really unique: excellent breakfast at the bar, and drinks and appetizers at the spacious lounge in the afternoons. The hotel is walking distance to Marina Vallarta, that has a lot of restaurants, but mostly on the touristy side. The authentic Mexican food is downtown, which is a 20 minute taxi/bus ride away. The one inconvenience (although my stay was a vacation, so I should not be complaining) is that the internet provider blocks access to VPN so I could not connect with work. Hopefully that gets fixed for next year, as I am really looking forward to another vacation at the Westin in Puerto Vallarta.
December 28, 2011
Rated 5 out of 5 by gfmsugrad Awesome Place!
I love this property; it is far enough from town, located in the Marina, to give you wonderful peace and quite. However, it is a very easy bus/taxi ride to town. This property is very close to the airport, but not noisy at all.
Two staff members went above and beyond. Josephina at check in was fantastic, she made me feel very welcomed and offered a wonderful upgrade to a deluxe room even after my SPG suite nights award request did not get honored. It wasn’t a suite but it was a nice room with a hot tub on the balcony. Luis, who I think worked in conventions/groups, offered up great information about the property and great places to go to do really fun things!
The lobby has been redone and is wonderful; a great space to just sit, relax, and unwind. The club lounge is nice and has good service, but the food quality has gone down a bit since I was here two years ago.
The drinks at the pool are expensive (and slightly a different price each day) but do have a very generous shot (or two) in them.
The only problem I had at this property was I requested the green choice for three nights, but only received a card from housekeeping for 1 night. But upon check out, I was given credit on the spot for the three nights.
Be aware if you go to OXXO (like a 7 11 store) across the street make sure to watch the change they give you back. On this trip I went there 5 times, and each time they tried to short change me and/or double ring a couple of items; it was a different cashier each time; so it appears to be a store policy! Simply know your money or ask for a receipt and check it very carefully! This is the first time in PVR I have experienced this problem, and it was only at the store across from this property.
December 5, 2013
Rated 2 out of 5 by babs33 Very Disappointing
This hotel at one time was lovely, but it badly needs a renovation. Upon arrival, we were given a pool view room even though our reservation "guaranteed" a partial ocean view room. The room had two broken lamps, and there were stains on the furniture and shades. The furniture was old and out-dated. There were very few English TV stations available.
Due to a dispute with a timeshare property, there is an ugly green fence across the middle of the property. Hotel guests cannot get to the adult pools due to the fence and are forced to use only childrens' pools on the hotel property. Very unsatisfactory.
The tennis courts are in deplorable condition. Of the three courts, one is totally unplayable, and a second court has a worn spot on the carpet surface that could lead to serious injury. The nets are worn out and ripped, and all the latches on the fence doors are broken. Despite this poor situation, the hotel still charges guest $15/hour for day time use of the courts. A rip-off!
The restaurant has an over-priced breakfast buffet, and only 4 entrees for lunch and no sandwich offerings. The food is fair at best and the pre-printed menu never varies.
Honestly, this hotel should be closed for total renovation or leave the Westin system. The situation with the pools should be resolved so that guests are not fenced in behind an ugly green "Berlin Wall" and denied use of the adult pools. Avoid this property until these issues are resolved and stay at the Sheraton instead.
December 9, 2011
Rated 5 out of 5 by JavieryNoah Amazing hotel and staff
My wife, baby and I stayed on this hotel last week. As a platinum we were treated like kings.
The Club Lounge is great, Angel , the waiter , who's been working 20 years there is very attentive.
Pedro, the concierge .. I don't know what's wrong with this guy, always smiling and making us feel at home, never seen anyone like that , so genuine.
The rooms are a little outdated, like plugs and AC controls , but that did not matter.
The pools is great and contrary to other reviewers , we really enjoy the calm beach.
We went with a baby and the hotel was perfect. Will be coming back soon
December 2, 2013
Rated 5 out of 5 by Redbarn Great place to go in Mexico
We have not found a better place to go in Mexico. As a Platinum they got in touch via Email a month out to see if we had any special needs. We had a very private Balcony with our ownJacuzzi.
The marina across the street has at least 10 Restaurants many with great food.
The town is very safe. We feel very welcome .
The Concierge Lounge is one of the best in Starwood.
October 21, 2011
Rated 5 out of 5 by amolavi What's Not to Love
This was my second visit... i went 4 years ago... loved it then... went back with friends to celebrate a 40th birthday... 4 night stay... cash, upgraded to one bedroom, duplex suite with my plat status...
as i was checking in, one member of the management team came out of the office and remembered me from my last stay... what more could you ask for.
Room was fantastic, although one of the minibars was unplugged and thus totally warm...
Jacuzzi was definitely used... the two balconies... definitely used...
the Platinum suite for breakfast and dinner is one of the best in the Westin network (aside from Asia) and if you had a late lunch... the food for "dinner" could easily satiate...
the propert is far from Old PVR, but taxis are about $7 (pay in pesos) -- so what's to complain...
my ONLY beef... they have put up this really strange plastic fence in between the Westin and the Regina (SPG TimeShare)... it's just an eyesore IMO
June 30, 2012