Rated 5 out of 5 by ik58 Great vacation destination
Just came back from Puerto Vallarta. We had a great time at the Westin. The staff was friendly, the rooms are large, the hotel is beautiful and well preserved. The club lounge is really unique: excellent breakfast at the bar, and drinks and appetizers at the spacious lounge in the afternoons. The hotel is walking distance to Marina Vallarta, that has a lot of restaurants, but mostly on the touristy side. The authentic Mexican food is downtown, which is a 20 minute taxi/bus ride away. The one inconvenience (although my stay was a vacation, so I should not be complaining) is that the internet provider blocks access to VPN so I could not connect with work. Hopefully that gets fixed for next year, as I am really looking forward to another vacation at the Westin in Puerto Vallarta.
December 28, 2011
Rated 2 out of 5 by Dan1973 Service is beyond horrible
Service at this resort is beyond horrible. Waiting an hour and a half for a hamburger because the waiter forgot to entire the order, only to get a wrong sandwich. Maids forgetting to leave towels, having to call everyday to have minibar restocked, wifi connection is horrible, management could care less about you or your problems. Worst vacation ever.
March 24, 2014
Rated 5 out of 5 by jorchm Nice SPG Property in Puerto Vallarta
Had been staying in this hotel for the last three times and haven't been disappointed of it. Throughout my stays I've learned some hints that make future stays more comfortable and get more for what you pay. It is a nice hotel in Puerto Vallarta, it is truly not the most modern and updated, but it is kept in good shape enough to guarantee the comfort of the guests. The Hotel is located in the Marina Vallarta section, next to the cruise terminal and 5 minutes away from the airport and downtown Puerto Vallarta. The beachfront is one of the best in Puerto Vallarta. The swimming pool and the gardens are gorgeous, with plenty of room and well-kept furnishings.
This property is definitely an excellent choice if you are using Free Night Awards or Cash & Points. A good thing to do is also to take the option that the hotel offers after booking or at check-in which is the upgrade to the Royal Beach Club section. The difference for the upgrade worth it with the amount of money you save by having breakfast and lunches at the lounge. Also, not less important to mention that the service and the ambiance of the lounge is excellent. Another good thing about the RBC is that the rooms are located on the higher floors, therefore are less noisy than the lower ones. The rooms and suites with Jacuzzi tubs in the top floors are the best. Perfect for relaxing and have amazing sunset views.
Theme nights at the restaurants are nice. Don't miss the "Mexican" night which offers an exciting and wide buffet of Mexican food. They also have live "mariachi" or "trio" music playing at some nights.
The Westin has also an "All-Inclusive" option which is good in case you don't want to get out from the hotel. A little bit pricey, but again it's worth if you plan to have all your meals and unlimited drinks at the hotel.
December 29, 2013
Rated 5 out of 5 by Neerav Fantastic Resort
Overall the resort staff was fantastic. We're considering the Westinfor our wedding location and the hotel is absolutely gorgeous and the staff went out of there way to help show us the property, potential layouts, and even came in on the weekend for our stay to help show us table layouts.
If I have one knock it's that the using Suite Night upgrades for the resort is a bit of a waste as the "suites" are simply deluxe rooms with a hot tub. Kind of a complete waste for using an upgrade.
March 20, 2014
Rated 2 out of 5 by babs33 Very Disappointing
This hotel at one time was lovely, but it badly needs a renovation. Upon arrival, we were given a pool view room even though our reservation "guaranteed" a partial ocean view room. The room had two broken lamps, and there were stains on the furniture and shades. The furniture was old and out-dated. There were very few English TV stations available.
Due to a dispute with a timeshare property, there is an ugly green fence across the middle of the property. Hotel guests cannot get to the adult pools due to the fence and are forced to use only childrens' pools on the hotel property. Very unsatisfactory.
The tennis courts are in deplorable condition. Of the three courts, one is totally unplayable, and a second court has a worn spot on the carpet surface that could lead to serious injury. The nets are worn out and ripped, and all the latches on the fence doors are broken. Despite this poor situation, the hotel still charges guest $15/hour for day time use of the courts. A rip-off!
The restaurant has an over-priced breakfast buffet, and only 4 entrees for lunch and no sandwich offerings. The food is fair at best and the pre-printed menu never varies.
Honestly, this hotel should be closed for total renovation or leave the Westin system. The situation with the pools should be resolved so that guests are not fenced in behind an ugly green "Berlin Wall" and denied use of the adult pools. Avoid this property until these issues are resolved and stay at the Sheraton instead.
December 9, 2011
Rated 5 out of 5 by ElTri Repeat visitor
I have stayed at the Westin in Vallarta three times now and I have had a great experience each time. The staff is excellent and extremely pleasant. From the bellman who opens the taxi door for you upon arrival, to the towel stand attendant, to my favorite bartender, they are all super nice and smile like there is no tomorrow. The pool is great, the grounds are beautiful but I have to say the food is only okay. I am not a fan of the loud music played in the area near the beach, but I just move somewhere else when it gets to me. The location is great and extremely safe. Getting downtown is a 20 minute taxi ride for a very reasonable price.
While nothing about the resort is in the "best I have seen" category, I wouldn't consider going anywhere else in Vallarta. The Westin offers very good amenities, beautiful grounds and an excellent staff. Just thinking about my next trip brings a smile to my face.
April 2, 2014
Rated 5 out of 5 by Redbarn Great place to go in Mexico
We have not found a better place to go in Mexico. As a Platinum they got in touch via Email a month out to see if we had any special needs. We had a very private Balcony with our ownJacuzzi.
The marina across the street has at least 10 Restaurants many with great food.
The town is very safe. We feel very welcome .
The Concierge Lounge is one of the best in Starwood.
October 21, 2011
Rated 5 out of 5 by amolavi What's Not to Love
This was my second visit... i went 4 years ago... loved it then... went back with friends to celebrate a 40th birthday... 4 night stay... cash, upgraded to one bedroom, duplex suite with my plat status...
as i was checking in, one member of the management team came out of the office and remembered me from my last stay... what more could you ask for.
Room was fantastic, although one of the minibars was unplugged and thus totally warm...
Jacuzzi was definitely used... the two balconies... definitely used...
the Platinum suite for breakfast and dinner is one of the best in the Westin network (aside from Asia) and if you had a late lunch... the food for "dinner" could easily satiate...
the propert is far from Old PVR, but taxis are about $7 (pay in pesos) -- so what's to complain...
my ONLY beef... they have put up this really strange plastic fence in between the Westin and the Regina (SPG TimeShare)... it's just an eyesore IMO
June 30, 2012