The Westin Grand, Berlin

  • Friedrichstrasse 158-164
  • Berlin,
  • 10117
  • Germany
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 449 reviewers.
Rated 5 out of 5 by My Favorite in Berlin Really a big fan of this hotel - its in a great location, has fast internet, super comfortable rooms, great breakfast, and a very friendly and helpful staff. The pool is nice - the hot tub even more so. Highly recommend checking out the spa area. November 15, 2015
Rated 5 out of 5 by Fantastic property. I stayed 3 nights for leisure.The room cleanliness, the location,the friendly staff at the main bar, the piano playing every evening at the lobby area, everything was amazing.The biggest issue was that the room was so nice that it was difficult to leave it every morning and go to explore Berlin. November 7, 2015
Rated 3 out of 5 by Concierge from Heck! The concierge was the worst we have ever encountered in all our travels. Curt, brash and always too busy to answer questions. He was demeaning to us as we were Americans and did not speak German. The Express Service button on the phone was anything but express...other than these 2 items the hotel was most enjoyable. October 31, 2015
Rated 4 out of 5 by perfect location of an atmospheric Grand Hotel Location of this grand hotel is certainly unbeatable - within easy walking distance to Gendarmenmarkt where you find the concert house, the french and german dome, lots of nice restaurants and cafés, also walking distance to Brandenburger gate,museums, the river where you can access cruises, it is right on Friedrichstrasse where you find a lot of shopping (also high end shopping). Staff is overall friendly and if you ask kindly but very directly for what you do need they do help! (but do not expect to be helped without expressing very clear needs.). Do be aware that internet is strangely not included - even though i am a member of starwood preferred i would have needed to pay for getting internet access as i am not a platinum member and i was told at the hotel only platinum members get free access (a day costs 13.50 Euro). since a lot of my colleagues have stayed at this hotel i have seen a number of different rooms - the hotel has got VERY different rooms (there is an old and a new part of hotel and if you re staying for a longer period of time you should ask to be shown different rooms as you will be surprised at the difference - the new rooms are more spacious and with more modern interior on the lower category - their grand suites in the main (old) hotel part are the most stunning, other rooms are dark and a little run down, some quieter than others - do check...) in conclusion: I do recommend staying at this grand hotel with impressive lobby, bearing in mind to express clear wishes in order to receive the service you would like (Which you are then granted), bearing in mind to choose your room carefully and that you might have to pay for internet access. October 26, 2015
Rated 5 out of 5 by Best location to explore Berlin OVERALL IMPRESSION: Lovely located, old school luxury and historical. LOCATION: 5/5 Hotel is in the city center of Berlin where you can find high-end fashion, and also famous restaurants. It takes 5 mins walk to Friedrichstrasse train station or just step out from hotel you can get direct to subway. ROOMS: 4/5 Room was great. We have got upgraded to a suite. It is a very big living room with a huge sofa, a comfortable bed. Bedroom had no window, somehow. STAFF / SERVICE: 4/5 Above average service, kind and well trained staff. RESTAURANTS: 4/5  & (VEGETARIAN / VEGAN OPTIONS: 3/5) Breakfast is fine. Not enough fresh vegetable but plenty of fruit options. Good breads. SPA / FITNESS: 4/5 Spa was great. Stream room and Sauna is not public but it is a complimentary for Platinum's. Fitness is good but quite small. SPG RECOGNITION: 3/5 Had to ask for a suite... as an Ambassador. PLATINUM AMBASSADOR SPECIAL REQUEST RECOGNITION: 2/5 Had issues to get our standard complimentary drinking water. No special attention or set up. EXCEEDED EXPECTATIONS: Location, location, location... Foot walk to Brandenburger Tor, Checkpoint Charlie. DID NOT MEET EXPECTATIONS:  SPG recognition VALUE FOR MONEY: 4/5 Perfect spot to explore Berlin. ONE THING TO KNOW: Simply better than the Sheraton, stay here if you want to stay in a Starwood property. October 20, 2015
Rated 3 out of 5 by Disappointment Dear Sir/Madam, I was looking forward to staying at the Westin Berlin, as I had very fond memories from my stays there in 2002 and 2003, when I stayed about one month each time for business. Last weekend, 9-11 October, it was for leisure. The reception staff was courteous and helpful as ever, and one cannot dispute its location. However, there were a few shortcomings, which did not make our stay 'ideal'. To list; 1. The heating in the room was not working, and blowing cold air. The mobile heater we asked for never arrived, and no attempt was made to fix the heater. 2. Although we asked for a blanket, twice, it never was delivered. Instead, we found extra sheets in the room. 3. Worst of all, there was a disturbing sewage smell coming from the bathroom. The same stench could also be felt in the main corridor outside the room, as well. As, we lacked heat, we did not have the luxury of airing the room; especially when it was zero degrees outside. I am somewhat disappointed by the overall quality of the room. It seems the profitability concerns of Starwood have overpowered the quality, which I had enjoyed in my previous stays. All in all, the standards may satisfy US hospitality expectations, but they fell short of European hotel standards; particularly, one that shares the block with Adlon. Sincerely, October 12, 2015
Rated 5 out of 5 by Wonderful hotel super Location. Close to Lafayette mall. September 28, 2015
Rated 3 out of 5 by Messing up Stay and Night credits I stayed at the hotel Sept 12-19, 2015. I have stayed here before and the hotel is nice. However the helpfulness and professionally of some of the staff is below par. After they messed up my stays and night credits (should be 3 stays and 21 nights as had booked 3 rooms for me and my guests instead of 1 stay and 7 nights) I asked them personally to correct their mistake. "Call Spg, it is their problem to solve" was the response I got from the reception. Thank you for that response. September 23, 2015
  • 2015-11-24 T06:50:06.281-06:00
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