Rated 3 out of 5 by DavidMend Nothing to rave about
The rooms were fine but that was about all we used. Breakfast was not included (first time on this so far 3 week trip) and internet access was a usurious €15 per day. Everywhere else it's free and since the cost to the hotel is close to nothing, how can such a charge be countenanced? Also, staff attitudes were fairly unfriendly.
July 5, 2014
Rated 4 out of 5 by Swapper61 Nice Hotel
Very Pleasant in the East
July 4, 2014
Rated 5 out of 5 by gabi001 Our 2th time
This is our 2th time at this hotel, we love this hotel rooms, facilities, staff & of course the great location.
We are enjoy & recommend for this hotel to all of our friends every time they come to Berlin.
Gabriella & Ronen Hazoum
We'll come again to this hotel next time.
July 2, 2014
Rated 3 out of 5 by ilovespainish Breakfast and wifi internet is good
Westin Berlin is pretty much like American style Westin. The hotel is very tradition style in term of the lobby, room, amenities, the pool, and the overall design.
Location is pretty good right on the main tourist attraction areas. Very to easy to access by car, taxi, underground train. From airport cost EUR 20-25.
Upon arrival I check SPG app to see if i get upgrade to a suites. Yes I have got an upgraded to a junior suites but however, when I check in. The front desk told me we upgrade you to a deluxe room. I have asked where my junior suites is. She said it's a 6 levels different of what your room is. I didn't see you book the junior suites. I said I thought I would get the junior suite because I am spg platinum and the app show me the room description: junior suites. Then she check with the back office and come back to me after 5 mintues. I show her the app and it has already changed to deluxe room. She said the junior suites is fully booked just now.
So I went back to my room and check SPG website and the junior suites still available. So they are playing the no suites game like some of the SPG hotels. Disappointed.
The breakfast, wifi and location is good overall.
July 2, 2014
Rated 4 out of 5 by Boutros Hotel is centrally located.
I enjoyed my recent stay at the Westin Grand Berlin. The facilities including pool, jacuzzi where welcome and availed of. The staff where very efficient. The room size was on the small size particularly if sharing on a twin
basis with both beds very close together which could disturb quality of sleep. The overall faclities and layout where very good and well presented.
June 30, 2014
Rated 2 out of 5 by SBHS Terrible customer service
We stayed at the Westin Grand over the holidays and expected spectacular service and facilities given their mostly positive reviews. The hotel itself is located in a great area, and the rooms were nice, though small. The pool and gym area is nice as well. The concierge was helpful, but sometimes seemed impatient with our questions.
Finally, we arrived the hotel and I expected a queen bed. They did not have our room available and said they would push two twins together to make a king for us. I thought this was ridiculous, and asked for a different room. They said the only other rooms available were an upgrade and were an extra 20 euros a night. We were exhausted, and ended up paying extra for a queen room (which was what I had already booked!). They did not offer us any refund for this, nor did SPG or the hotel help us with this afterwards. Will not be staying here or recommended this place again.
January 15, 2012
Rated 5 out of 5 by dennis4529 great place to stay in the heart of "east" Berlin
The Westin Grand is in an excellent location to see the sites of "east" Berlin. It is close to Museum Island, Berliner Domer, Brandenburg Gate & the Memorial to Murdered Jews of Europe. The rooms are comfortable & elegant.
June 25, 2014
Rated 1 out of 5 by Disapp0inted2013 Worst Westin I ever stayed in...
This hotel is horrible. Why?
- Checked in and a woman took my car keys. Never gave me a ticket, then were surprised when I showed up without one.
- They put me in a room with broken A/C, boiling hot. Suffered on night 1, complained that morning and told them I wanted it fixed, came back to a hot room. Desk told me they investigated, not broken, sent another guy up who acknowledged it was broken but they were now completely overbooked. COMPLETELY unacceptable... COMPLETELY.
- Internet is totally unstable. Freezes regularly for over a minute, doesn't recover properly between sessions, and is unresponsive even at 1am in the morning. Again, completely unacceptable for a paid service.
I obviously stay at a lot of SPGs, and I generally target Westins. I will not stay here again.
August 7, 2013