Rated 5 out of 5 by Sanderschipper Wondeful hotel
Stayed here for 4th time in 9 years. Allways been very good.
June 30, 2014
Rated 3 out of 5 by MaFer Malta
The hotel is in general a very beautiful place our room was nice however we had a few issues that were completely unnecessary as they were the little things that you don’t want to deal with when on holiday.
Upon arrival the room was not ready, which at the time did not really bother us as we arrived earlier than the check in time and we were totally fine with waiting.
( having said this I was contacted by someone from the hotel the day before our arrival to ask for our arrival time and they said it was to make sure the room was ready upon arrival! –which was not the case in the end- so what is the point of the contact then? ).
Once our room was ready we were informed and went back to check in, at that time the person in the front desk apologised for the delay, handed us the key and proceeded to say we had been upgraded?? Not sure why as we never asked but we thought it was a very nice gesture and we were very excited. However we got to the room and I looked at my reservation description from when I booked the room and the room was exactly the same as I had reserved to being with. Needless to say I was not happy as I felt we had been lied to and there was no need for that in my opinion! Also this caused an issue on our check out time as the hotel was charging me a higher rate for the room which I had to argue with the front desk about as the lady there and the trainee would not believe me, and after 10min of arguing the same person that checked us in came back to the desk, looked at it and said it was her mistake and fixed it her self. Again unnecessary grieve on a holiday!
Room service was disappointedly poor in the room and we stayed at one of the suites which is not a cheap rate. The first day we had just arrive in the room and someone from service tried to come in to the room with out even knocking and just opened the door, fortunately I had put the lock on as I was changing and they did not manage to get in, needless to say that is not ideal.
We used some of the coffee/tea and sugar in the room and off course used the cups and water kettle. Cups never got cleaned up, the coffee/sugar was never refilled. The room was not really picked up daily, they only made the bed but everything else including trash bins were left just as they were. The bathroom was picked up but annoyingly every time they came, they kept taking the dirty/wet towels but never replenish them! so on the last day we ended up with 1 towel in the room to use and nothing for the floor which meant the whole floor was wet because the water leaks out of the tub/glass quiet a lot. We mentioned this at check out as well.
We have stayed at the Westin many other times in different locations and always have had very pleasant experiences, we were a bit disappointed.
June 30, 2014
Rated 5 out of 5 by nic41 Another amazing stay!
Thankyou for another great holiday, the best thing about the hotel is the staff, special thanks to Martina (pool bar) Virginia (customer relations) Thomas (palios) Malcom (pool bar) Kenneth (reservations) without you the holiday wouldnt have been as special. I have already booked to return in six weeks time! Also Palios was amazing!
June 27, 2014
Rated 5 out of 5 by Baard46 4th time here
We keep comming back to this hotel. Lovely rooms (tower room), friendly staff, fantastic position, perfect for sunbathing and swimming and easy accsess to the airport. The only thing we missed was a hand held shower.
June 27, 2014
Rated 5 out of 5 by DandR It is like coming home!
The Westin has all the luxury of a 5 star hotel but with the friendliness of home. Every year we look forward to coming back and our high expectations are always met.
June 26, 2014
Rated 5 out of 5 by Creus i fantastic view excellent service
i fantastic view excellent service
June 25, 2014
Rated 5 out of 5 by Eric16 This hotel has great features
I'd recommend this hotel for business travelers
June 25, 2014
Rated 5 out of 5 by johnrob999 Excellent service
From the time I booked in to the time I left, I found the service to be excellent.
June 23, 2014
Rated 5 out of 5 by cicilala21 a truly perfect experience!
A wonderful hotel! Beautiful location, fabulous seaside views from the Tower rooms! And most importantly a very helpful , pleasant staff at all levels! A special word of thanks to the concierge George for his constant assistance in all matters whether related to tourism, car rental and restaurant suggestions! BEPPE's was excellent as was Il Kartell on the island of Gozo!Thanks again to the entire staff, we will definitely be back.
June 1, 2014
Rated 5 out of 5 by bonnie2013 This hotel meets expectations
Our holiday at this hotel was relaxing and enjoyable due to it's location, comfort and facilities. The hotel was very clean, the staff were friendly and welcoming. The food, although high quality and tasty, did not offer much choice for vegetarian or low calorie options.
June 20, 2014
Rated 5 out of 5 by Merc66 Great resort hotel
The hotel is in a ideal location in St Julians with direct access to the sea and offers excellent accommodation and service for a relaxing resort break.
June 20, 2014
Rated 5 out of 5 by Kevintravels Wonderful hotel with a great team
This hotel is a lovely place to spend a sporty and relaxing weekend in Malta. Plenty of places to swim in the sea and the pool and good food in the bar and Palios restaurant.
A nice experience comes also from having some lively staff to chat to and learn about Malta .. and Maltese humour!
June 17, 2014
Rated 4 out of 5 by ViAn Hotel/Rooms/Staff/Food
We have stayed in the hotel for 8 nights and originally booked a luxury room with the sea-view. We arrived rather late and had very fast a professionally organized checked in, however the room we have been given was light years away from the luxury room with the sea-view. There was no sea view at all, it was just above the restaurant facing another wing of the building, very loud and smelling like food once the balcony door is opened, It had small balcony and you have to really lean out to glance at the sea. We were highly disappointed and went right away to reception to ask for upgrade possibilities.
The reception staff was prompt and highly organized and offered us and upgrade to one of the tower rooms , we had to pay 50 euro more per night and could change the room only the day after, which was eventually ok with us. Tower room was indeed a nice sea-view room; however the rooms (as well as the hotel) are quite outdated.
The breakfast buffet is also somewhat of disappointment for this kind of hotel, the choices are very limited and it didn’t vary for all 8 days. No free WiFi is also no go nowadays.
The dinner: we have been once to Quadro restaurant, which was nice (not fine food though, as they claimed) but good food and nice view. And another time we have been to Italian restaurant below Quadro, there unfortunately was a big disappointment. Food was below average level I couldn’t even eat half of my main course.
The best thing what we experience in the Hotel is Concierge services, in particular George (thanks to him again!). He was extremely helpful, organized for us couple of amazing places to dine, all the tips and suggestions he gave were just excellent. This made our stay really good!
June 17, 2014
Rated 5 out of 5 by Giuspas Excellent Resort
A very beautiful resort with all kind of comforts. Staff professional and kind. Definitely reccommended!!!!
November 10, 2011
Rated 5 out of 5 by Ela2014 Exceeded our expectations.
We had an excellent break and everything about the hotel was good.
June 12, 2014
Rated 5 out of 5 Great stay at excellent hotel
The hotel was excellent. From my first contact with the front desk (very nice friendly and helpful people) to the time I left, there was nothing that I could criticise. I would recommend it to anyone.
June 10, 2014
Rated 4 out of 5 by JNA1 Excellent reception from the staff
The welcome from the personnel here was one of the best received in recent times.
The function rooms are very smart with modern facilities and there is a wide variety of comfortable bedroom accommodation.
For some reason the chap in charge of 'Quadro' kept us waiting for at least half an hour in an area near the bar, despite there being plenty of tables clearly available in the restaurant. I should have asked as he moved to and fro, for this matter still puzzles me to this day. The food however was worth the wait.
Tip: The Executive rooms with lounge access are recommended – the evening spread and service very good
The fitness area is extensive, so one doesn’t feel crowded as experienced in all too many properties these days that squeeze the gym accommodation.
June 2, 2014
Rated 5 out of 5 by cucu1965 Great resort
This has been our fourth stay at the Westin Dragonara and it has been fully enjoyable as the past ones. It is a great resort in all respects, from the professionality of the staff to the comfort of the room, the quality of the service, the beach facilities etc. As an SPG member you can expect full recognition (we got a nice suite upgrade that really made us happy!).
Special thanks to Pam who took so well care of us in the Exec Lounge...
June 1, 2014
Rated 1 out of 5 by Lord3112 Lord3112
Internet charge, wrong invoices, annoying check-in,not functioning toilet.
September 3, 2012
Rated 5 out of 5 by ElaineJSY Recommend this hotel
Excellent facilites, great location, spotlessly clean, good food and service is impeccable, staff polite and helpful and clearly the hotel strives to make a guests stay with them an enjoyable and great experience that guarantees a return visit.
June 2, 2014
Rated 3 out of 5 by nick18 this is one of the best hotels in St Julians
Equipped with many comforts could improve greatly with small but important tricks
June 3, 2014
Rated 4 out of 5 by Robtheglobetrotter Great views
The staff had a very great attitude - George the concierge was really helpful. All hotel employees I met were competent, welcoming, and professional.
Executive lounge breakfast and evening appetizers was nice. Nice staff working in the lounge.
Room was clean and functional, but seemed a grade or two lower than that of typical Westin hotels in other places. Furniture and wall panels had an "old and tired" feel - I felt the hotel needed some updating.
Note that anywhere you go in the city the taxis charge a fixed fee of at least 12 Euros and there really are no "metered" taxis. These distances would cost much less elsewhere in europe.
December 25, 2011
Rated 5 out of 5 by tizian1cat excellent hotel
This was my sixth holiday in Malta, each time I went to different hotel, because I think it might be boring second time in the same hotel....I will make an exception...as soon as my professional duties will allow me, I will be coming back to Westin Dragonara. And special thanks to Ms.Alexia B. for her caring!!
May 28, 2014
Rated 5 out of 5 by IvaneVano Outstanding Service
I highly recommend this hotel. Provided service was just outstanding. The hotel have the most professional and service oriented staff, especially frond desk employees. Special thanks to all of them.
May 28, 2014
Rated 5 out of 5 by zdaniel very good hotel
Stay at the Westin Dragonara Hotel, was very sympathetic. Super service throughout your stay. Especially Pam at the Executive Club. I would recommend for a holiday and business stay
May 26, 2014
Rated 5 out of 5 by goldman20 Quality hotel in a great location.
This hotel has been greatly updated since our last visit about 4 years ago. The room was very comfortable and right next door to the executive lounge. There was a large balcony which was nice and sunny in the morning and had a great sea view towards Valetta.
Breakfast in the lounge was very good and Pam looked after us very well. We also ate in the bar a couple of times and once in Palios Restaurant which was excellent. We would have eaten here more often but I can't understand why this place is only open at weekends especially as the main restaurant is only open for Sunday Lunch in the winter!
The improvements made to the outdoor pool area and the beach area made this a good place to relax in the sun and the indoor pool is a good place to have if the weather is not so good.
November 22, 2013
Rated 5 out of 5 by Roby50 Hotel site and equipments
Good location and easy to be reached by taxi or different airport transefrs. Good equipments and features allow a relaxing atmosphere and overall staying.
May 13, 2014
Rated 1 out of 5 by Jonno71 Underwhelmed
This hotels, customer execution is best described as inconsistent, I was given a room where the paint was flaking off the wall, and the second the balcony doors rattled all night in the wind, I was given a bottle of red wine as a gesture of goodwill, unfortunately I asked for white.
Long waits at reception, It was very busy, I guess they couldn't handle it
May 24, 2013
Rated 5 out of 5 by Rituk Fabulous
we booked the Luxury Bay suite at the Westin Dragonara after a disastarous stay at another local so called 5* hotel and its the best decision we made as the hotel is fab as well as the fantastic staff from the conceirge to the front desk (special mention to Cedric) we are returning again in August as just didnt get enough of the Westin Dragonara.
April 14, 2012
Rated 5 out of 5 by expatlocal mid-summer stay
excellent hotel all around. Expansive (rocky) beach with deck chairs surrounded by beautiful Mediterranean water on 3 sides. Staff was very polite and helpful. Excellent food and while location offers peace and a great beach it has dozens of restaurants and shops and the busiest night life district within easy walking distance
August 21, 2013