Rated 5 out of 5 by JnS30 Anniversary treat
Our first trip to Vancouver and this was the perfect hotel in which to celebrate our 30th anniversary. The location is perfect for exploring the city. The professionalism and helpfulness of the staff is unsurpassed. All of our expectations were exceeded at this wonderful hotel?
July 26, 2013
Rated 5 out of 5 by Ryukus My Favorite place in Vancouver - great food, location, quality
This is my fav place in Vancity.
1. Location - at the end of Robson St. Super!!
2. Quality - it's a Westin. Enough said. Also, it's an all-suite hotel.
3. Food - hmmm. The "hidden" restaurant is a must try. Breakfast is delicious.
4. Service - best staff. Always courteous and respectful.
August 5, 2012
Rated 3 out of 5 by Karim123 Good Location
Very long time to get the elevators, a minimum of 10-12 minutes each time. Pool was closed for the Saturday the 4th of August without informing incoming guests by e-mail that they will not be able to utilize the pool. Our suite on the 27th floor; the airconditioner system in the room was not functioning.
August 8, 2012
Rated 5 out of 5 by BCTraveler7 Great hotel. Great location.
Another wonderful stay here. Rooms are always clean and fresh. The floor to ceiling windows allow for spectacular views of the city. Staff is very helpful and accomodating. And, the hotel is very convenient to public transit. I highly recommend this hotel when staying in Vancouver.
October 5, 2012
Rated 2 out of 5 by WalterTO Amazing Service Express Team... Poor Restaurant
The service express team at the Westin Grand was absolutely amazing and made me feel valued. Unfortunately if you're looking for an a la carte breakfast this is the wrong hotel for you. I was told that my only option was the buffet and runny eggs aren't my idea of a good time.
September 24, 2012
Rated 5 out of 5 by Cless great location and hotel
In the midst of downtown - easy to get to great restaurants, shops, and tour buses. Staff was very helpful in suggesting good restaurants. Exercise facility was being renovated, but basic equipment could be used. Room had nice layout and was comfortable. Nice, large bathroom.
July 1, 2012
Rated 5 out of 5 by visitor1 Concierge
Lisa was the best! She was right there and helped with dinner suggestions and reservations as well as being helpful with touring. Sorry we weren't there longer.
August 12, 2013
Rated 5 out of 5 by somis5 Perfect
Excellent hotel in great location.
Very much a boutique hotel, which is unusual for Westin.
The staff and service are superb - you can't ask for more.
The rooms are great.
Now if they can just something about Vancouver's June gloom they would be beyond human.
June 6, 2012
Rated 4 out of 5 by Jodi123456 Staff was fantastic
The staff was helpful and friendly, terrific customer service. The location can't be beat as everything you could want is right out the front doors. This was my third stay and I will definitely be returning.
July 13, 2013
Rated 1 out of 5 by adhuc This hotel does not know or honour SPG benefits
Front desk staff had no idea what Life Platinum means. Very disappointed. Ask to verify with senior staff - never reverted.
I wrote a review in January criticising the service level. It isn't even included in the reviews on record.
May 6, 2013
Rated 5 out of 5 by HarryF Enjoyable stay
Great hotel in great location within walking distance of train to airport and business district. Only negative is that the elevators take a long time for doors to open and I do not like elevators.
June 29, 2013
Rated 4 out of 5 by yycflyer Ideal for Visiting Vancouver
This is my hotel of choice for visiting Vancouver on business. It is in a central location but never has a feeling of being busy. The rooms are all suites and very comfortable. Food and beverage service is top-notch.
April 14, 2013
Rated 5 out of 5 by Billyvancouver Awesome Experience - Best place to stay in Vancouver
Best place to stay for a spectacular view, stellar location and remarkable suites. The corner executive suite on the thirty first floor, suite thirty one zero three, is to die for! You will not be dissappointed !
January 2, 2012
Rated 3 out of 5 by 51234 Rate not recognised
Location was great, Room was OK. The main issue is that they would not honour the rate I booked through SPG (Platinum concierge) and it ended up cositing me over $100 more for 1 night.
September 29, 2012
Rated 5 out of 5 by Campos64 Staff at this hotel go above and beyond.
A girlfriend and I stayed here for the night. The front desk staff, especially Rachelle were so polite, friendly and helpful. The room was wonderful and the view was inviting.
May 21, 2012
Rated 5 out of 5 by Loree52 Don't Miss this one!
This property is a real gem, conveniently located in the heart of Vancouver. The concierge was among the best we've ever encountered at a Starwood property.
September 16, 2012
Rated 1 out of 5 by Disappointed The Decline of Westin (and SPG)?
Increasing profits by reducing service is a strategy attempted by many companies in the past. SPG is chosing to lower it's standards yet somehow expects to retain customers. Like so many before, it doesn't work.
For example... A two person room is not sufficiently stocked for ONE individual. If you are used to a full service hotel this will catch you unprepared.
- One tiny shampoo (for 2 to share)
- One tiny conditioner
- No shower cap
- No toothbrush
- No other amenities in the bathroom
- One robe (for 2 to share?)
- No slippers
- Clock was set 15 minutes fast!?
Hotel staff informed me the idea is for the guest to call reception and have all these items delivered. Nothing in the room tells you this. At the same time, it's now up to the guest to inventory and establish a supply chain with the staff.
Similarly, for Gold members in Tokyo or Beijing - complimentary water is provided. Not so at Westin Grand Vancouver.
OVERALL: The reduction in service and lack of attention to detail made this my last stay at the Vancouver Westin Grand. If it is the trend for SPG - time to switch to any of the other myriad of other hotel chain choices available.
February 15, 2013
Rated 4 out of 5 by Van2012 Great location
Great location, good rooftop patio.
August 6, 2012
Rated 5 out of 5 by Cicero12 A relaxing Oasis in Vancouver
This is my preferred hotel for going to Vancouver.
It is close to shopping and many great restaurants. It is also walking distance to Roger's Arena and BC Place. The rooms are so comfortable and the added bonus is that they have a small fridge and microwave so if you want to avoid eating out you can do small meals in your room. There is an IGA very close by. The beds are some comfortable. The staff are super friendly and helpful, There is a great pool and hot tub - thought the pool is outside and may not be great to swim in in the winter as the outside air is cold. There are also great workout facilities When I travel to Vancouver on business or pleasure this is the place I always want to stay
November 5, 2013
Rated 5 out of 5 by bindy 1 night stay on 13 Dec 2013
excellent hotel - service and room was wonderful. Close to downtown Vancouver area -- restaurants, Rogers Centre, shopping. Also booked a room for 3 nights for son and fiance -- they thoroughly enjoyed their stay as well. Highly recommended.
December 17, 2013
Rated 5 out of 5 by turtle The Bride said it was "perfect".
I booked the hotel for friends as a gift on their wedding night.
They really appreciated and enjoyed it. The reception left from the Westin Bayshore but we found we got better room value at the Grande. I had checked in to put some stuff in the fridge in the afternoon and thought the room was very nice. ****I had arranged with the desk to put any incidentals including parking on my credit card. The shift that was on when the couple arrived didn't seem to be able to access that info. Anyway they gave them complimentary parking as a wedding gift. Which I thought was great (and appropriate). PS they didn't use any facilities (even breakfast) so can't comment.
August 8, 2012
Rated 3 out of 5 by Su67 Issue With AC
Stayed in 2601 on Dec8-10. Could not cool down the room , even when I set it at 15c, which made it uncomfortable to sleep. Finally started to cool down on the last night after I turned the system off and on. Also both elevators were in incredibly slow. For a such a nice hotel in a fantastic location you should have decent working elevators.
December 11, 2013
Rated 3 out of 5 by Rory90 Not Impressed
Decided to try this hotel for a first time as opposed to the usual Westin I stay at when in Vancouver because of the location. Overall very disappointed with the staff. My Starwood status was not recognized when arriving to the hotel. No overnight dining available except for Tim Hortons. I originally switched from hiltonhonors to Starwood because I found the staff to be condescending when talking to someone my age. When our key wouldn't work in the morning the lady at the front desk talked to me like I'm an idiot. Will never be staying with this hotel again when in Vancouver!
November 5, 2013
Rated 5 out of 5 by Simon1 Perfect location and perfect staff and amenities.
This hotel has everything.
Little kitchen in the room is handy for a relaxing breakfast in the room and reading the paper. Workout room has modern machines and even the pool was heated enough to swim laps.
Very close to BC place and the Queen E theatre. Shopping is right there too.
Check in staff is very efficient and friendly. Very helpful with directions and help with a great dinner suggestion. Also, she got us tickets to the ballet.
I have been here twice and would definitely go back. It is perfect.
November 17, 2013
Rated 3 out of 5 by Maverick009 Westin Grand
It was ok, but room wasn't as advertised, staff was helpful, but overall was not impressed. :-(
December 9, 2013
Rated 5 out of 5 by canucksfan13 Awesome Hotel and Location.
My wife and I booked this hotel on starpoints (free night) as we wanted to spend the night downtown for our anniversary and go to the Whitecaps soccer game the next day. We were greeting by friendly staff and upgraded from our standard room to a queen suite room with a balcony. Concierge was great in getting us a cab. Room was large with a separate bedroom, living room, sofa, 2 Flatscreen TV's, microwave, dishwasher, massive bathroom with shower and soaker tub. Location was ideal. Right across from starbucks and other restaurant, pacific center mall and 4 blocks from BC Place Stadium.
October 24, 2012
Rated 5 out of 5 by Atav NICE HOTEL
EXCELLENT SERVICE, CLEAN AND COMFORTABLE ROOMS AND GOOD LOCATION
November 30, 2013
Rated 3 out of 5 by KOinWA not the best experience
no one offered to help with bags at check-in, only one robe was in the room when i reserved for two guests, it was one of the least comfortabel rooms i have stayed in to date, housekeeping didn't properly replenish coffee supplies .....
i was at least glad to have complimentary internet access.
August 6, 2012
Rated 3 out of 5 by Platblond Upgrades or were they downgrades
I stay at the Westin Grande over 50 nights a year and in July the gym was closed for upgrading but all they did was replace the carpet, they have the same equipment and the same design. Also on Wednesday July 4th they changed their cable provider and had difficulties the two weeks I was there and when I returned the week of August 7th the cable was still not working every evening. I called two days in a row to mention that the cable in my room was not working and I would like it fixed while I was away during the day and they said they would but they did nothing about it until I went downstairs to speak with a manager
My fear is they say they are going to do some more renovations and who knows how that will go!
August 13, 2012
Rated 5 out of 5 by SleepinVancouver Wonderful oasis in downtown shopping
Will be back soon. The room/suite was just wonderful and the staff outstanding.
November 25, 2013