Rated 5 out of 5 Great service
Upon unpacking in our room, we discovered several of our daughter's items missing from transport between car and room. We contacted the front desk, and Arthur Garza went beyond the call of duty to track down and return all of the missing items to us. They had fallen off the luggage cart somewhere, but everything was picked up and returned to lost and found by staff. This was much appreciated. In general, all of the staff we encountered were professional and accommodating.
March 6, 2014
Rated 2 out of 5 by academicvagabond charges on bill not supposed to be there
When I checked out there were charges on my bill for three telephone calls of $0.50 each. I certainly am not excited over this small amount of money but I am very concerned about other things. The receptionist readily removed the charges without comment. She said probably a technical error. If the hotel makes technical errors on something like this, then what other errors does it make, especially with regard to my credit card information? Other undesirable possibilities: 1) did someone enter my room and make phone calls? 2) does the hotel routinely add charges to the bill as a money-making device expecting that most guests will not notice?
February 25, 2014
Rated 5 out of 5 by Luap1 Perfect Hospitality
The staff at this Westin have Texas hospitality at heart. My wife and I are both on Vegan diets and the Chef de cuisines both went out of their way to accommodate us. We would definitely return. Only one minor issue which will be resolved.
March 5, 2014
Rated 5 out of 5 by SandeepC Very Nice stay. Tiarra is great at the Front Office
Had a very nice stay, rooms are big, bed comfortable.
Tiarra at the Front Office is very helpful and courteous, so wanted to recognize her superior service.
Terry in Service Express ensures that I get the stuff requested in no time. She is a big help during my stay.
Wanted to thank Stewarding Manager Eugene Schlaff and Executive Chef Jeff Foresman for making sure that my special vegetarian diet is well done at the Zocca restaurant.
March 2, 2014
Rated 5 out of 5 by Larold Great Location
Had a wonderful time in San Antonio, the Westin River Walk meet all my expectations. Close to all forms of transportation. Motel was clean and staff was very accessible. Loved the Breakfast Buffet.
March 3, 2014
Rated 5 out of 5 by MajorD Hotel Stay
Thoroughly enjoyed our stay, from check-in to check-out!
February 17, 2014
Rated 4 out of 5 by Dnls Nice hotel, great location
My wife and I stayed or a weekend getaway following her business meeting at the Westin. The hotel is a nice property, located in a beautiful spot on the Riverwalk. The staff was friendly and helpful, and special requests were granted. The Spa is very small and has limited facilities; nonetheless the massage therapist that I had was skilled and professional. Overall, I would recommend this hotel for a weekend getaway in San Antonio.
February 25, 2014
Rated 5 out of 5 by JoeyNY Great Hotel
Hotel was clean and made me feel good about being in town
February 27, 2014