Rated 5 out of 5 by JoRaRoBa1 Great Hotel with great staff
The rooms are fantastic, clean, new and confi.
I would like to make a special mention to
Steve Ciric & James Berechree, at the concierge desk, they save our lives with a delay package. People like this makes SPG hotels the best in the world
January 28, 2014
Rated 2 out of 5 by WearyPlatinum Useful tips ...
... if you need to call Service Express from you room after about 11pm, call from the external number ... it gets answered a lot quicker.
... if you order room service, order very clearly and double check what you get. Based on my 12+ stays and approx 40 room service orders in the last year or so you get exactly what you asked for about half the time. Last night was a record, brought the soup bowl, but forgot the soup.
... if you're bill is going to be over $5,000 then you'll get a note during your stay (not mentioned at checkin) to go to settle up 'at your convenience'. That night you'll find that your room keys no longer work, just to encourage your 'convenience' to coincide with the Westin's. Based on two stays in the last year of over two weeks.
The hotel is OK, but thinks it is a lot better than it actually is.
February 10, 2014
Rated 2 out of 5 by DON43 Favourite no more
This used to be one of my favourite hotels: it was pictured on my 2011 membership card. My experience on this particular 3-night stay was memorable from a negative point of view. The room assigned on arrival was 210 which was on the lowest level where there are rooms. This is not acceptable for a Platinum guest. This was changed to 721 after some discussion. I fully realised that given the small number of suites, one was not available for our stay. There is no lounge in this hotel, nor a club floor. The first evening, my wife had a bath. The body lotion had a clear top portion but she used it. On application, it smelled of sour milk so she had to take a shower and then use our own body lotion. There were problems with shower and drain in one sink: these problems were rectified the next day. The first morning for breakfast we asked for a table in a particular section but were told that they were unavailable (reserved?). One of these tables remained unoccupied the entire time we were in the restaurant. After mentioning this to Guest Services, we got an apology note for the "misunderstanding". I am not sure we misunderstood anything, we were just not given our table of choice. The next morning, a restaurant supervisor said that they would talk later about the misunderstanding. They did not follow up that morning or the following morning although they were in the restaurant both times. On the second morning we suffered from lack of attention and were not offered top-ups on our coffees. This is not the service one expects from a hotel that we were told was a Westin "boutique" hotel. My wife was also surprised that there was no turn-down service.
November 28, 2012
Rated 4 out of 5 by Sperry8 Solid hotel in Melbourne
I stayed here for 5 nights and found the hotel to be in one of the best areas of Melbourne. You are right near Federation Square, the Yarra River, Southbank and many restaurants and shops in Melbourne.
I was upgraded to a deluxe city view room which was a nice large size. It had a flat screen TV, work desk with outlets nearby and a comfy bed with nice pillows. Lots of closet space and hangers for my clothes, plus an iron/board. Sadly there are no available outlets by the bedside. The city-view rooms are quite noisy however as they overlook Swanston street which is bustling with activity beginning very early in the AM.
Bathroom was a nice size and had a separate shower and tub with a nice rainfall shower head. They offered a nice shaving mirror but were lacking a scale. The lighting in the bathroom was darkish and could be improved.
They have a pretty lobby with comfortable seating and it also has a bar area. There is a nice balcony where you can sit and watch the passers by. They have a gym and pool both of which are super nice - although there were no gym towels when I arrived. Mid-workout I noticed housekeeping bringing some new towels by.
I'll start with the positive... the concierge and the doormen/women are very nice and friendly. However, the front desk personnel leave a lot to be desired. They are unfriendly and unhelpful. I found I had to pull teeth to get any answers from them, and certainly never received a smile at all during my 5 days. That's hard to pull off imo. I did my best to avoid them as much as possible so they didn't take away from what was otherwise a very nice stay.
The platinum recognition at this property leaves a lot to be desired. They really need to improve in this regard.
1- 2 free mini bottles of water offered daily. So basically one normal size bottle of water provided courtesy of the hotel. Really? This is the best you can offer?
2- Free Internet - it was fast and free.
3- You must give up your Platinum amenity to get breakfast. The breakfast is a full buffet breakfast and has an omelette station and fresh fruits, but not any things on offer at the "hot station" . I expect more from a Westin and certainly ore if you're going to take away my Platinum amenity to get it.
4- I did not receive a suite upgrade nor any mention of a suite upon arrival. I was upgraded to a deluxe room and it was nice. Still, a suite is preferred especially when they are available.
5- There is no club lounge at this property but they do have a lovely lobby bar. So why not offer Platinums a drink at it? Nope nothing.
6- And finally, at checkout they tried to bill me for breakfast, which of course is annoying since I'm a Platinum and shouldn't be charged. At least this was the only friendly front desk person I met my whole trip and she happily and quickly removed the charge.
Overall I enjoyed my stay at this Westin and will come back. But I hope they figure out how to treat Platinums a but better and now know I'm to avoid the front desk with any questions. I'll just ask the friendly concierge.
January 31, 2014
Rated 4 out of 5 by daven212002 Comfortable and Efficient
Am currently staying here at Westin Melbourne. We actually extended our stay here in Melbourne and decided to choose Westin as our next hotel choice. Check in by Heather was pleasant and gold status membership was acknowledged. Decided to upgrade to spa studio for Sunday onwards and once again Heather was very helpful over the phone. Bed is extremely comfortable as per Heavenly bed/spg standard. My partner and I are looking forward to a consistently pleasant stay for the rest of our days here in Melbourne. Breakfast was average with limited choice. Breakfast understaffed. Breakfast male manager not very warm in my opinion.
January 4, 2014
Rated 5 out of 5 by PlatinumBlonde Best place to stay in Melbourne!
I have stayed at the Westin Melbourne multiple times. The staff is attentive and very friendly. The hotel is immaculate - good gym facilities, pool, suana, steam room etc. There is a Starbucks at the base of the hotel and ample dining both in the hotel and nearby. Shopping is all around you and in walking distance as well. Ian the doorman always smiles and greets you when you arrive - amazingly, he remembered me by name when I came back my second time to the hotel. The location is safe and great for female travelers in my opinion. About a 1/2 hour cab ride from the airport and located in the heart of shopping and nightlife. I HIGHLY recommend the Westin Melbourne.
April 11, 2012
Rated 4 out of 5 by Peter300 Avoid breakfast if possible
Good hotel, but service needs work - are staffing levels sufficient? Don't eat breakfast there. Green eggs in the bay marie was not a good look and 30 minutes to deliver GF toast on our fourth morning was met with a wide range of creative and dishonest excuses. A further 10 minutes to find a concierge delayed our expected departure by 45 minutes.
July 16, 2013
Rated 4 out of 5 by Chris2611 rooms
The Westin Melbourne is generally a great hotel, great staff, good facilities.
Only negative and it's a big one for me is the internal rooms. It's very claustrophobic, dark and depressing. I've raised this regularly and sometimes I get an external room.
For me it's really a depressing feeling everytime I get an internal room and sets the tone for the visit.
December 2, 2011