墨尔本威斯汀酒店

  • 澳大利亚
  • 维多利亚,
  • 墨尔本
  • 柯林斯街 205 号
  • 邮政编码 3000
  • 地图

客房与房价

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.3 out of 5 by 463 reviewers.
Rated 5 out of 5 by great location Really enjoy this hotel - disappointed this time we did not get the bed arrangement booked. Reception staff are excellent as are housekeeping and valet service. Sauna thermostat is set too low to be a good sauna Too few accessible powerpoints in the room for charging our multiple e-devices. Frustrating. June 22, 2015
Rated 1 out of 5 by Delay at check in Had booked for one night, our flight form the USA arrived at 7am and I had advised the hotel and requested an early check in. Flight was delayed and we arrived around 11am. I was advised there were no rooms available and they would send two,people to clean the room and it wouldn't be long. They would call mobile. We waited in the lobby and waited and waited , at 1.50pm I was called and advised room ready. When I went to reception the excuse for the delay was we e have been busy at reception........no apologies.....just we have been busy. This is not the service from a five star hotel, totally unacceptable. I will never be back. This excuse inflamed my already bad mood. Spoke to Manager on duty and she agreed it was not good enough but there was nothing she could do. I asked the lady cleaning the room on our level and she said the room had been ready for more than 60 minutes....what a joke. Exceptionally poor start to our stay at Westin. June 6, 2015
Rated 5 out of 5 by Excellent location & Staff The location of this hotel is fantastic. Was here with my wife and two children. Would like to specially thank Matthew Du at the Front Office as we missed saying goodbye to him personally. He was extremely helpful - providing tips to the kids and my wife on the things to do and where to go. Thank you Matthew. May 7, 2015
Rated 3 out of 5 by No recognition of Platinum status, even after third stay The reason Why we still come back is only because only until 2015 only one SPG hotel IN Melbourne. Haling said that a Few staff here deserve some credits April 26, 2015
Rated 5 out of 5 by Great location and Staff Thank you. We just celebrated our 10 year wedding anniversary at the Westin Melbourne and had a great time. The location was unbeatable, while the staff and hotel in general was fantastic. Thanks April 26, 2015
Rated 3 out of 5 by First Time here Excellent hotel, great position if you want to be in the city. Difficult for access at peak hour. Will stay again once the gym is available. April 22, 2015
Rated 3 out of 5 by Need improve service Although the scene is quite nice and the transportation is convinient, the service should be improved to match westin's reputation. Firstly, when I entered my room, I couldn't find razors and toothbrushes. Obviously, Westin had forggoten to prepare the basic equipments. Unbelievably, Westin could make this kind of mistake. Secondly, I spent more than 20 minutes on waiting for the toothbrushes. The service efficiency should be improved, too. April 5, 2015
Rated 4 out of 5 by Great for Business and Exploring The comfort of the hotel and the great location relative to Melbourne attractions makes this hotel tough to beat. Staff is excellent as are the accommodations. Book at least a few weeks in advance otherwise the rates are astronomical. March 30, 2015
  • 2015-06-30T13:06:30.362-05:00
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