Rated 5 out of 5 by clm9367 Great Experience!
We had a great experience at the Westin Stonebriar - everyone was focused and attentive to our needs from the time of our arrival to the time of our departure. Edgar, the omelet station cook at the Legacy Grill, went above and beyond each of the 3 mornings that we were there - greeting guests tableside, assisting with clearing tables when he wasn't busy, and not losing his marbles when he had a line of 15-20 from a wedding party all at once.
I am an employee from another Starwood property in the Dallas area.
March 5, 2013
Rated 5 out of 5 by SfromT X3
The staff were one the most courteous, friendly and professional lot I have experienced and made every effort to see that my stay was exceptional.
Might want to take your own pillows, though. Food service in Ernie's slow and unprepared for our large group as was the snack shop.
Thank you for providing wifi to our event which was a necessary item. I left my purse in the room and they are returning it to me. Again, very professional and courteous staff. Harder and harder to find and much appreciated.
July 15, 2013
Rated 5 out of 5 by Alan2003 Perfect resort style hotel
I recently spent the weekend in Frisco Texas at the Westin Stonebriar. I was very impressed with both the Hotel and Staff. The location is perfect with easy access to all of the Dalla Metroplex yet the private resort location made the stay very relaxing. The hotel: located on a golf course, awesome resort style swimming pool, great food options, perfect bar, and nice clean room with an outstanding shower in the bathroom. The staff: very accommodating and anxious to please. I will stay here again.
May 6, 2013
Rated 4 out of 5 by DrGrove This hotel provides excellent customer service
My wife and I wanted to get away for a couple of days. It was suggested we try this particular hotel. The customer service was outstanding. For example, our TV initially did not work due to bad batteries. Once we contacted the service desk there was someone correcting it with 10 minutes. The food was wonderful as well.
Our only problem was the drilling that was done on the floor above us. It was only during the day but it was a bit of a distraction. Other than that it was a wonderful stay.
July 6, 2013
Rated 2 out of 5 by Kathycolorado Long time guest - disappointed
I have been staying at this hotel since it opened and it has always been an excellent experience, but for many years, it was the only option in the area. The front desk associate checking me in was cold and very un-welcoming. My room (2044) was standard, but the carpet had stains everywhere and the room just seemed "tired" and old. The phone and lamp by the bed did not work. Thephone was dead and the light on/off switch was broken so the light kept coming on when I was turning it off. The numbers on the clock started spinning out of control and I had to just pull the plug. To top it all off, the fire alarm went off at about 6:30 AM and we were all asked to leave the building and then told that all was well at about 7:00 AM. This hotel was more expensive than the surrounding options, but I chose to stay there because I felt it was worth the expense. I won't stay at this hotel again.
October 10, 2013
Rated 4 out of 5 by RedRaiderZ Great, but not Excellent
My son and I were only able to stay one evening at this property, but the grounds and facility were wonderfully appointed. The staff was very attentive and courteous, however I was slightly taken aback at the front desk staff addressed me by my first name when checking in. This is not something I usually see at SPG's overseas properties. (I guess I am just old school in that regard.) Probably the only significant blemish was the obviously stained carpeting and upholstery in our room (#3012), the worn and distressed nature of some of the furniture, and the lack of available outlets. Hopefully it was on the schedule for a deep cleaning. I would think that this property probably sees a lot of convention/meeting use during the week and quiet getaways on the weekends lending itself to fast and furious room turnover. The caliber of this property will meet all expectations, but this room was just a bit off the mark. 4-star
October 14, 2013
Rated 5 out of 5 by Cec009 Shopping Trip to Stonebriar
The hotel staff was Excellent, the room carpet was pretty dirty.. we had our dog with us so maybe we got a room that was recently used by another pet owner and it hadn't been cleaned completely. Otherwise the stay was great and we were treated very well!
October 28, 2013
Rated 5 out of 5 by wildcats Excellent service
Room was neat and clean. Front desk personnel were very efficient and helpful. Outstanding wait staff in the dining room. Our group had two private meetings in The Wine Room and the staff was simply excellent. Food was wonderful. Great visit!
October 29, 2013
Rated 5 out of 5 by Mommy29forever Great weekend at stonebriar westin
Love the westin. Have stayed here several times. Staff are very nice and helpful. Pool nice size and clean. Beds are comfortable and the food is pretty good.
To Hotel management...when it's a holiday weekend help the kitchen staff out. It was a little slow in the dining room if you ordered off the menu and not buffet. The dining staff were working hard and were very friendly. Food was good but slow coming out of the kitchen. On the pool rules maybe you could change it to say "no outside food or drink" instead of " no beverage coolers". That way the staff doesn't have to address it with a guest and can avoid a possible negative moment. Help the maid service remember to leave a backup roll of toilet paper. They do a great job on the rooms in general.
We had a very relaxing weekend and look forward to our next visit.
May 28, 2013
Rated 5 out of 5 by mmyyff Epitome of Customer Service
I have stayed at a few resorts that have been really good. This hotel, The Westin Stonebriar, is exceptional. From the time we pulled up to the front door to when we left everyone and, I do mean, everyone couldn't do enough for you. They have been in business 12 years and the majority of their staff have been there that amounjt of time as well and it shows. I would never hesitate to stay at this hotel again. Thanks for superior service! You all are great!
October 13, 2012
Rated 5 out of 5 by Slagan Outstanding property.
Nelson who was extremely courteous and professional greeted us at the valet providing water as well as securing my vehicle. Cassie and John checked us into the hotel and were very cordial and upbeat. Inside Ernie’s, Casey took perfect care of our dinner and drink orders despite being extremely busy serving a large corporate conference. The breakfast buffet was very nice and Roberto was excellent. I will be removing my HHonors Diamond card from my wallet.
August 23, 2012
Rated 5 out of 5 by modern21 This hotel has excellent features throughout and immaculate grounds.
This hotel exceeded our expectations. We enjoyed our dining experiences at the hotel as well as the comfort of our room. Our experience began and ended with the friendly treatment by staff at every turn.
October 23, 2013
Rated 4 out of 5 by Carol09 Different experience
I had stayed here during Christmas. As a SPG member,I was given an upgrade to my reservation. Our stay was wonderful. However, this stay was totally different. We were put in an old room with torn lampshades and black, aged grout in the bathroom. The bed was great. We had to call the front desk because we were put next to a loud group of young men who had come for a conference and partied late into the evening. The front desk was very helpful.
January 29, 2013
Rated 5 out of 5 by Bradlem1 Magnificent Hotel
We enjoyed our stay at this beautiful hotel.. The staff was fabulous, the hotel itself was magnificent.. The only thing I see that needs to be done is the carpeting.. My room (3010) had unsightly stains on the carpet.. Those should defenitly be looked at and taken care of if the hotel wants a 5 star rating.. .
October 6, 2013
Rated 4 out of 5 by BASKETBALLMOM GOOD, BUT WAS EXPECTING EXCELLENT
The property was BEAUTIFUL. There were a couple of things that were not satisfactory. Water was spurting out at the top of our shower head. I believe the shower head was not tightened properly. We tried to tighten it, but it did not work. I had to wash uniforms for a basketball team at 5:00 a.m.. The front desk gave me directions to a 24 hour laundry facility, however, the laundry facility did not exist. Needless to say, I wasn't happy.
July 30, 2012
Rated 5 out of 5 by Tarah My Favorite Starwood Property in Dallas
I love this hotel. When I arrived at 8:00 PM, I was standing outside finishing up a phone call. The valet was not there, but the front desk manager ran out, asked my name, got my bags, then immediately thanked me for my loyalty as a platinum member by memory.
Once inside he apologized that the hotel was so booked that he couldn't offer me a suite, but gave me a nice room on the SPG floor with a balcony.
The next morning, I woke up extremely sick. I called room service for some soup. The woman first said they did not have chicken noodle soup, but then determined I was sick and had the chef make a batch. The delicious soup arrived with crackers, Gatorade, and diet cokes (my favorite). The room service attendant would not let me pay because, "sick people don't pay for soup".
The hotel is very well maintained and each staff member I encountered was phenomenal. I travel to Dallas a few times a month and although this hotel is not as close to my meetings, I will be trekking out to Frisco much more often just to stay at this hotel. Thanks Westin Stonebriar!
October 14, 2013
Rated 5 out of 5 by teresa58 front desk friendly
The best part of the Westin Stonebriar Hotel is the staff. From the minute you drive up to you check in at the desk , it is nothing but friendly smiles and greetings and everyone making you feel welcomed at the hotel. Did not get to use all facilities but the gym is a very good one for a hotel. Hope to return soon. teresa
September 23, 2013
Rated 4 out of 5 by mes7676 Very nice
We stayed there for work recently and I was impressed. It is very clean, has a nice restaurant and the staff is wonderful. I loved the workout facility as it was bigger than other hotel gyms so it was not as awkward when someone else was in the workout room with you. My only complaint is I hated the pillows so I did not sleep well because of this.
September 13, 2013
Rated 5 out of 5 by Traveler42343 Hotel? I thought it was a B&B
Westin Staff was the most courteous staff I have ever encountered. It felt warm and homey like a intimate Bed and Breakfast run by a loving couple. My wife was ill and every comfort they could do, was done without prompting. The front desk staff even went to writing a get well card sent up with Cookies and Milk. It put a smile on my wife's face. Decor was plesant, grounds were impeccable. Will return without question.
June 21, 2012
Rated 5 out of 5 by OurEscape Our first choice getaway ...
The Westin Stonebriar is our first choice getaway ... to relax, refresh, renew. The hotel associates and Mr. Sundell (GM) treat us with exceptional personal service. The resort view toward the Stonebriar Country Club is exquisite. The breakfast buffet in Legacy Grill, and the service from Meaza, Barbara, and Rose is unequalled. I could go on and on. Rave reviews .... love The Westin Stonebriar. Can't wait to go back.
June 28, 2012
Rated 3 out of 5 by Zog13 Great atmosphere for a wedding.
But, I don't think the coordinator was very good. Rain prevented an outside wedding, but she said just go in and seat anywhere...She didn't have the ushers escort guests to their seats.
October 15, 2013
Rated 5 out of 5 by TxSteel Hotel was very relaxing
Took my wife to the Stonebriar resort for a weekend getaway and it was very relaxing. The hotel staff is excellent and wait on you hand and foot. The hotel restaurant/bar was very nice and we enjoyed hanging out there. The pool is fantastic and the room was very relaxing. You get the same level of luxury as the swanky hotels in downtown for half the cost. Will definitely go back and would recommend to anyone.
May 13, 2013
Rated 5 out of 5 by Kathy39 Excellent in Every Way
We couldn't be more pleased with this hotel. Every single moment of our stay was perfect. We were greeted by a wonderful front desk staff, and each employee was friendly and helpful. They were able to find a reastaurant for us and made our reservation. When we walked by the front desk we were handed directions to the restaurant.
I could go on and on about the exceptional service. It was absolutely outstanding!!
April 8, 2013
Rated 4 out of 5 by Grey632 Nice stay
We recently stayed at Westin Stonebriar Hotel and had a very good time. It is a very nice hotel and the staff was very attentive and courteous. The food was very good, so I guess the only negative comment that I have was the price. I felt the pricing was a bit high especially for February. The Hotel was practically empty. However, the stay was a good one and the afore mentioned points do help ease the pain.
February 5, 2013
Rated 3 out of 5 by Amyrates This hotel is getting tired...
I have stayed here multiple time, the staff are great and the facilities are comfortable but the overall feeling is a bit grubby and tired, the carpets are stained, the lampshades are wearing, the rooms just do not feel as clean and sparkeling as they should. There was gum stuck to the carpet and stains on the rugs....
All the food has peppers and onions, lay off the peppers they are on everything!
January 13, 2013
Rated 5 out of 5 by nandimangs This hotel is one of the best in Plano!
I loved staying here and would recommend it to all my friends and colleagues. The staff here are warm and friendly! They remember your name. And they are willing to do anything to please you. I, even, asked the kitchen one night to cook me something healthy and not only did they do that, but it was quite tasty. Definitely the place I will be staying when I visit Plano/Dallas area from now on!
December 3, 2012
Rated 5 out of 5 by Maggie13 The staff was VERY friendly and helpful
The staff was always ready to help with ALL of my needs. I needed to rent a car and they looked up on line and told me where I could go. I wanted to see the sites around town and they told me a list of things in the area. Every morning when I went to have breakfast, they would meet me at the door with a smile and welcome me into the hotel resturant. The staff made my stay warm and inviting.
March 14, 2013
Rated 5 out of 5 by JP83 My 100th Night
Spent my 100th Night at a Starwood property and I was not disappointed. Platinum status was recognized. John at the front desk offered me a free movie as there wasn't a Westin Kid's room on site. That was a nice touch of service. Very pleased with dining at the Legacy Grill as well.
September 16, 2013
Rated 5 out of 5 by ReviewSPG My Fav SPG Hotel
Stayed there during a pretty hot time of year. The service was fantastic - I would be handed a bottle of water or an apple when walking into the door (which were held open). The front desk was super friendly and answered all my questions. The breakfast is AMAZING (love love love the orange juice) and the rooms are clean and comfortable. Definitely my favorite SPG hotel I've stayed in!
May 22, 2012
Rated 5 out of 5 by Slagan Perfect Weekend Escape!!!
This property is the perfect size for a peaceful and quite weekend escape. The staff is dedicated to service and aware of every possible need. Special thanks to Ernie's staff (Matthew, Shannon, and Michelle) they are truly gifted and made our stay.
I suggest anyone in need of an escape to recharge life spend the weekend at this property. You will not be disappointed.
November 3, 2012