Rated 1 out of 5 by Ginger8316 Hidden costs, false information
When booking rooms in order to attend a St Louis wedding. I was allowed an early check in, giving me time to rest after a long drive and comfort to get ready. When I arrived, I was informed the room would not be available until much later ( after the wedding). I was directed to the workout locker room to get dressed.
Upon leaving and paying the bill, there was a high charge for the hotel parking. This was never mentioned. (Hidden charge)
Prices in the bar area were way overpriced for the hors d'oeuvres with the quantity recieved.
October 24, 2016
Rated 5 out of 5 by geo4400 Excellent staff and hotel
Staying here is our best choice. The staff always remembers us, whether it is at the doors, the bar, the restaurant or other staff. We always feel welcome as if we were back at home. Thanks to all.
October 16, 2016
Rated 4 out of 5 by JayHay06 St. Louis Gem
Location: If St. Louis is as bad as everyone says, I couldn't tell from the neighborhood that this hotel calls home. I felt very safe in the general proximity of the building and surrounding areas. The hotel is literally right across the street from the home of the St. Louis Cardinals at Busch Stadium. Likely because of its location, the area immediately surrounding the hotel and a few streets removed are nothing short than immaculate. There are a lot of office buildings and eateries in striking distance if you're willing to walk within .25 - .50 mile. For the more adventurous, a $5 - $10 Uber ride puts you in the middle of a lot of other cool places. I'll admit that, because of the location, the views from the hotel are not that great. But the city has a lot of skyscrapers and multi-deck highways that prevents really cool views unless you're ... the St. Louis Arch.
Ambience: The building seems reclaimed from an industrial use. I absolutely love the brickwork on the exterior of the buildings. This Westin is unique in that it's split between two buildings. There's a main wing a smaller wing connected with a skywalk on the second, third and fourth floors. The skywalks are pretty cool, made almost entirely of glass. When I walked in the main doors I felt like I was in an art gallery. The walls are circularly winding and seem to fold into each other as you look down the long corridors. The windows have cloth covered roman blinds that, with their folds, fit right into the weaving walls. Although I didn't partake, the lobby restaurant looked amazing and seemed to be abuzz even when it wasn't a game night. You could tell that the hotel caters to business travelers and luxury-prone day-travelers.
Staff: This Westin's staff is nothing less than what I expect from the Starwood brand. Everyone with whom I interacted from the front-desk to the gym staff were very professional, helpful and knowledgable. Check-in was a breeze and, because I am a Gold Starwood Preferred Member, they gave me a knapsack of amazing chips made and distributed only in the St. Louis area. I can't remember the name of the chips but they were amazing. It's nice to see the hotel staff take some liberty to patronize local businesses and introduce city newcomers to just a few of the unique tastes of St. Louis. If anything I'd recommend other hotels follow their lead on this one.
Room: The room was excellent, aside from lighting in the small office nook that I had. I entered the room through a 15 foot hallway with my bathroom on the left, the office nook just beyond the bathroom and then the room opening to the right. The small foyer had a coffee maker and a nice little area with counter to store keys and other things you don't want to lose in the room. The bathroom was amazing. It had a beautiful sunken tub that could seat two people. The separate shower was glassed in with a rainfall shower head, one of my favorite bathroom features. I appreciate the Neutrogena products as I have pretty sensitive skin. Work was done pretty easily in the small office nook that had plenty of space for connecting electronics and writing real estate. Lighting in the office nook is one of the few complaints I had about the hotel. Because of the positioning of the nook, I couldn't feed off of the room light and the small office nook light that they prepositioned was just not enough for the area that needed light. The bed, television and other storage area were definitely Westin standard. Let's just say that i didn't have any problems getting any sleep. Again, the few was an underwhelming glimpse of the interstate that was a good football field or two away. Despite the lighting and the view; I thoroughly enjoyed the room features.
Overall: If you're ever in the St. Louis area, the Westin St. Louis is a catch. The rate may be a little steep (I was on business with a significantly discounted rate). But, I'd definitely recommend the hotel if you can afford the price range. The hotel is an adventure unto itself; but if you're going to visit the Old Courthouse, the St. Louis Arch or some of the local breweries, you won't be disappointed by the hotel's accessibility.
September 18, 2016
Rated 5 out of 5 by Wolfy12 Great Hotel
Great hotel near many important sites in St. Louis. Staying for two days for a wedding. Close to Antrak and wedding venue. Across the street from Cardinals Busch Stadium.
Staff were very attentive food was great!
September 5, 2016
Rated 5 out of 5 by Dschaegga Great stay at the Westin St. Louis
This hotel ha everything for the discerning business traveler. Great gym, helpful staff, nice rooms and a good restaurant. I will definitely stay at the Westin again during my next trip to St. Louis.
August 17, 2016
Rated 1 out of 5 by Notagoodexperienceatall11 Unbelievable
This is a beautiful property and a great location, but that is about it. My stay was a joke. First, I booked two rooms facing Busch Stadium and paid a little extra for. I got to the hotel and was told they had maintenance issues and they could only give us one room. I was taking my sons on a special trip to see the ballpark. It was 11:00pm so I just accepted the fact they only had one room. I even called the hotel earlier in the day to let them know I wouldn't be checking in until 11:00pm. The concierge apologized, so I hoped for the best. We get our room and it doesn't even face the ballpark, it faces the courtyard. The front desk promised an extra roll away bed which showed up 30 minutes later and was delivered by a security guard. What? He brings it to the door and asks me if I got it and then leaves! Huh? No blankets for the bed, just sheets....Front desk promises me 5000 extra SPG points, haven't yet received them. Room was nice and large, but the faucets in the bathroom leaked, the artwork in the bathroom was horrendous, and the floors were a bit wet under the airconditioning duct. The hotel also charged me for the upgraded room, which I will be disputing. We also went down to the front desk twice to get some blankets, and no one was there. Overall, SPG should be embarrassed to have this hotel as one of its partners. This was the worst service I have ever received from a hotel. I travel frequently for my job and have never had a problem with any SPG hotel, until now. Under no circumstances would I ever recommend this hotel. Massively understaffed and while polite, really didn't seem to care and have no concept of service.
July 16, 2016
Rated 4 out of 5 by Jeff1023 Early Check In Was not Honored
While the room the spacious and well-appointed and quite luxe there was some street noise and noise from other guest rooms. But my main issue was that my early check in for 11:00 A.M. was not honored. I arranged for it the day before through Westin's reservations line. When I arrived around 12:30 P.M. after driving in from Chicago, the room wasn't ready. The wedding I attended was at 2:00 nearby. I needed to change into a suit. The front desk suggested I walk over to the gym locker to do so. I found it more expedient to use the lobby restroom. I managed to make the wedding on time and my room was ready when I returned after the ceremony; but it sure would have been nice if Westin St. Louis had been able to honor the early-check in. Otherwise, my stay was nice.
July 10, 2016
Rated 5 out of 5 by bellestrip NICE!
room was clean, great service from valet, friendly staff
July 8, 2016