Rated 5 out of 5 by Britttt Wonderful view and location
Recently stayed at the hotel with my cousins for a weekend trip to see a family member who goes to school in St. Louis. From the moment we pulled up to the front of the hotel to the time we left the service and guest experience was wonderful.
The gentleman at the desk was very friendly. We arrived in our room to be pleasantly surprised. The room was very large and spacious. We had an amazing view of Busch Stadium as well as the St. Louis arch.
The hotel is in walking distance to Ball Park Village and a lot of different attractions around the area. I will definitely come back to this Westin if I return to St. Louis.
February 1, 2016
Rated 2 out of 5 by KirbyWe Poor Customer Service
My initial experience wasn't bad, valet was nice, even the receptionist was pretty friendly when I was checking in, then I was taken to my room was was also a nice upgrade for my suite awards point. Problem was with the internet which was not operational. When I called the front desk to enquire I was told by the receptionist that she could give me the number to the hotel's service provider so I could work the issue directly with them. I informed her that I as the customer should not have to be involved with fixing the hotels Internet, but she insisted that was the way with this hotel. I asked to see the manager and instead got a maintenance worker, guess my time is not important to management at this hotel. I showed the gentleman the problem I was having and he was only able to say he had not seen that problem before, not much help. I again asked him to see the manager as he too thought that.i should contact the hotel's Internet service provider. After about 45 frustrating minutes dealing with the issue the manager does call me and I explain my problem. He too started to say hat I should call the hotel's Internet service provider but I explained to him that as a computer engineer and a guy that designs, builds and fixes networks, it was obvious to me that there was a problem with the hotel's service and that it was not my devices, which have worked fine for me for over two weeks now and several other hotel's I have been staying at while vacationing. Eventually the manager agreed to call. Within about 15 minutes the manager called me back and admitted that while talking to the service provider was informed that their servers were down with no estimated rest oral time. All in all, this incident, the frustrating and rude attitude I received from the front desk receptionist, who actually argued with me and was quite nasty when I departed the hotel was unsatisfactory to me and was far below any expectations I would have of any hotel, let alone a Westin. This incident sucked two hours overall out of me and in theendicanceled my reservation and went across town to stay at a different, non-SPG affiliated hotel which does treat their customers with respect. As I departed this hotel I mentioned to the front desk receptionist that through all of this I had never received even one apology, she just smirked and pretended I wasn't there. I left and will never return.
February 1, 2016
Rated 2 out of 5 by Melloswife Dirty Linens and no response
I typically do not do reviews, that is something my husband does. However, I checked into the Westin Friday, January 29, 2016. When we pulled onto the self-parking lot, we were given a parking tag to hang on our rear-view mirror. We inquired about additional guest parking and was directed to the parking lot across the street for $5 parking. Not until we checked-in were we informed that our parking was $20 and would be applied to the total cost of the room. The parking attendant sharing this information with us would have been helpful. Later, upon re-entry, we had to park on a second lot which is a nice distance from the main entrance. This is $20 parking. Once we entered the room, we discovered hair on our comforter and requested it changed. The front desk told me someone would be up but no one showed up. Although your facilities were beautiful, my experience was not pleasant.
January 31, 2016
Rated 2 out of 5 by Cassy92 perfect anniversary ruined
I stayed here for my four year anniversary. I called multiple times to make sure everything was in order. The room was nice. The person who I spoke to most of the time was helpful. The bad. They added "free internet" when I called to ask how to do it they tried charging me. Then I asked if I could have a cable. Also. No mini fridge. So the wine I BROUGHT got warm... I called before I headed out to ask them to just put it in the room, get back no fridge. Called and asked well there was no one in there.. Didn't I say just bring it it??? The main reason I'm angry is because I got charged for complimentary wine that came with the strawberrys... If I was going to be charged why did I want it??? Very angry will not stay again. And will be calling the HR
January 14, 2016
Rated 5 out of 5 by SueJane Very upscale welcoming hotel.
Next time I come to St. Louis, I don't want to stay anywhere else. The accommodations were lovely and very comfortable. I loved the decor and artwork in my room and all over the hotel. The bed and linens were so wonderfully comfortable. The staff was especially responsive and friendly. Thank you, Westin!
December 30, 2015
Rated 5 out of 5 by ahem Best in the area
The rooms are larger. Enough said.
This time around, however, there was some kind of noise, maybe a flagpole, or construction, right outside my room in the mornings. It was at wakeup time each day, but could have been a really annoyance.
December 2, 2015
Rated 5 out of 5 by ahem Spacious rooms and baths
I didn't score an upgrade and am quite satisfied because the room is capacious beyond most hotels in the area, and pretty much anywhere.
November 7, 2015
Rated 5 out of 5 by Docpeter Consistently a great place to stay
I recently stayed for two separate nights. This hotel is consistent in excellence. Good location, comfortable rooms, wonderful platinum upgrades to suites, good food and drink. I recommend it and stay there anytime I'm in the area.
October 28, 2015