Rated 4.2 out of 5 by 195
Rated 1 out of 5 by Rogerd80 Westin Shanghai
Great hotel and location. TRuely 5 star.
May 26, 2015
Rated 4 out of 5 by Rujolo below our expectations
The location, rooms and sleep experience are outstanding. The food and the service level is not the one I expect for a Westin six stars hotel.
May 7, 2015
Rated 3 out of 5 by Traveller1231 Good for solo traveller
The hotel is close to the bund and the shopping area. However, service is poor. There is no bell boy to carry your luggage to the room. We had requested for non-smoking room but was not provided for it. Even though we asked to change it the next day, it was not captured in the system.
The taxi service provided by the hotel was good though. Ordered room service once but the food was terrible.
May 1, 2015
Rated 5 out of 5 by CDub82 Great hotel just off the Bund
I very much enjoyed my stay at this Westin for close to two weeks. The breakfast buffet is out of this world. I could have easily gained 20lb over the course of my stay, but I restrained myself.
My room was lovely, the bed was amazing, and the staff was wonderful.
My only gripe is in regards to the executive lounge. One evening I asked to take away 2 small bite-size tiramisu desserts to keep in my room as the lounge removes all food by 7:30 and i wanted a little snack for later after dinner. The staff would not let me leave with two little bites! I was shocked! Clearly I wasn't taking this to give to someone else. It was for my own use. They should either have snacks later in the evening or allow guest with exec lounge privileges to take small bites from the lounge.
April 28, 2015
Rated 5 out of 5 by xdon Westin Culture
I really like the layout design of this Westin. It has some high class restaurants. Lounge is one a low floor, but cozy. I was most impressed by the ways that General Manager, Mr. Andreas Trauttmansdorff, handled everything. it is clear that he makes it a personal goal to make sure all guests are happy about their stays with the resources he has. I travel very frequently and have seen many GMs. He is the very best and should move up !!
April 18, 2015
Rated 5 out of 5 by KiwitravellerSW Went the extra mile
Thanks to the Experience team who surprised us with an anniversary cake on our first night at the Westin Bund Centre Shanghai! It was a great end to a long day on the go including a 12 hour flight. Hugely appreciated!
April 13, 2015
Rated 4 out of 5 by HCAO Worst Platinum Upgrade in Shanghai
Stayed for 4 nights and was upgraded to a Junior Suite (yes it is as junior as it can be). For those expect a real suite or with Bund view, avoid this hotel.
Tried buffet restaurant at Ground floor which was ok but a few of the hot dishes were old and was not replaced the whole time when I dined. Steam Shanghai crabs were superb.
Breakfast and Happy Hour in the Executive Lounge were above normal Westin standard. We could tried local delicacies while enjoying salmon sashimi.
15 mins walk to the Bund or Yuyuan market or Nanjing Road.
Overall a good business hotel rather than a leisure one.
January 17, 2015