Rated 3 out of 5 by Mikeyboy Great facility with below average service
Outstanding facility but substandard customer service. From the moment we checked in (had to wait 3 hours for our room to be ready) to the moment we checked out (billing error since corrected after we left), customer service was below standard. Little regard for a Platinum member.
March 29, 2015
Rated 5 out of 5 by SacramentoMom Perfect family-friendly resort
This year's spring training trip included a planned pool day; the WESTIN KIERLAND was the perfect choice. Other than our first night's dinner that was just so-so, everything else was just great: lobby, spa, workout room, pool, and grounds were all really nice, and kid-friendly. Oh, and the boys LOVED the fun FlowRider!
March 18, 2015
Rated 1 out of 5 by Melissa1216 Disappointed beyond belief
I stayed at the Westin Kierland in Scottsdale, AZ. As a SPG member and a corporate preferred guest of all the hotel options I thought staying at the Westin was a smart decision for my bridal spa weekend. The "suite" that we stayed in was no more than a room with two beds and a wall with an access door that opened to a fold down bed. We would have been better off requesting two room that joined as there were six of us staying in the room. As we weren't spending much time in the room I figured it wasn't important. What was important was the service that we received at the spa. I booked a complete spa day for my bridal party of six and requested that we all be together for the experience. Upon checking in at the spa we were informed that the reservations, that had been confirmed by the spa manager the previous day, had been mixed up. Not just mixed up but times were different, services were not what they were supposed to be and my only request of us being together was quickly gone when we could not be accomodated in the "serenity room." My sister was left alone in the locker room for an hour before her services started and when I requested she be brought in the room I was told she couldn't until her services were to begin. Needless to say this was a terrible spa experience that should and could have been much better. I have stayed at many Starwoods Hotels and this unfortunately fell very short of the normal service and standard that I've been taking for granted.
March 4, 2015
Rated 5 out of 5 by Jim8869 Great resort
Beautiful property. I highly recommend you stay during the off season. Still warm with lots of room and very few guests. Staff is still very responsive, professional, and helpful. They made me and my family feel special.
December 29, 2014
Rated 5 out of 5 by Liam05 Wonderful Experience!
From the time we walked through the doors, to the time we left, our family felt "right at home" with the Westin Kierland. EVERY staff member was eager and willing to assist us in anything we needed. We even left an unopened can of popcorn on the seats by the front desk and they kept it in the office until someone claimed them. They even remembered us! Thank you so much for an amazing experience with the Holiday Family FunFest and the Paintscaping. Our grandchildren loved every minute of it!!
December 26, 2014
Rated 4 out of 5 by jjlobi December in the desert
While the room was nice it was not remarkable. The facility itself is impressive, The location is excellent and would definitely return to this venue.
We were especially pleased with the support from concierge Cristina Paulson. A genuinely nice and effective staff member, Please convey our thanks for her support and help. What we didn't appreciate was the the Villa Owner program sales pitch, did not know that was expected. When were told it would be 30 minutes we reluctantly agreed. It was almost 2 hours. Excellent sales reps,, but felt we were blind sided.
December 22, 2014
Rated 5 out of 5 by Isabel36 Great Resort!
We had a great weekend, I wish I had more time to spend there!
December 9, 2014
Rated 4 out of 5 by dancer12 terrible plumbing
had to unstop toilet every day. noise was terrible
December 8, 2014