Rated 5 out of 5 Always the best!
We are owners at the Westin Ka'anapali Ocean Resort Villas since 2008, returning every year since for a month or longer stay. Needless to say, we enjoy our stay more every year. The villas are beautiful, enjoy the full kitchen, closeness of the ocean, whales, surf and sand, and the "Garden Tour", plus the convenience of the shuttle service, especially our driver "Tina". This year we celebrated our "60" wedding anniversary here and we were treated royally by everyone, especially Mayling Barbosa and Glenn Casil. and really enjoyed the "owners" party, and chance to meet many people. We have already booked for next year, Life at the Westin KOR is GOOD
March 6, 2014
Rated 4 out of 5 Outstanding Customer service personel
Ohia FD was more than wonderful to us. She stepped up and made us happy when my wife and I were far from it. Her smile, great attitude, "company attitude" all translated to make us happy and improved our experience for the balance of our trip. This lady MUST become a trainer and share her Aloha spirit with the rest of your team. Seriously, if she were on the mainland I WOULD HIRE HER with no further thought!!
Talk with her soon. Management could learn much from her!!
March 6, 2014
Rated 4 out of 5 by Ecbatana Westin KOR - hit and miss hotel staff
This was our second time staying at this property, a long-time SPG member I was enticed by the lure of promotional package pricing. While you can rent villas based on availability, this is an ownership property so Westin is aggressively working to sell all units - hence the promotion to get us here and try to sell us a unit (or at least one week per year of a unit). According to Westin all that remains is a few resell units. I would have guessed otherwise since this is our second promotional package and several others at the property were there on the same promotion. Doesn't matter, still a great property.
The property is actually two separate hotels. The south property which was first (2003-ish completion) and the north property which was completed around 2006. Important to know which one you are staying in as they are two separate lobbies. My family has stayed in both and find that even the south (older) property is holding up well. In fact, looking back probably liked the south property room better.
Rented units are either studios that can accommodate up to 5 (uncomfortably) or 1-bedroom that could squeeze in 6 if you had to. But honestly, look for accommodations on Maui (other than condo rentals) that will fit a family of 5, there aren't many. If you buy into the Vacation Ownership you will receive the studio + 1-bedroom unit together, making it effectively a 2-bedroom unit that can accommodate 8 or 9.
1. Room has full kitchen and appliances. Newer, clean and in good working order. Tastefully decorated and definitely 4-star+ fit and finish. Also has stacked washer/dryer and a separate dining area that accommodates 6. Bathrooms are quite large along with big showers.
2. If you have stayed at a Westin property before, one of the best features is the Westin Heavenly bed. Very comfortable and able to purchase for yourself if you wish.
My family debated whether we liked the north property pool from our last stay or the south property pool during this stay. North might be a little better, but south has a slide and seems to get more sun. As a guest you may use either during your stay and can decide for yourself. As with many places, families come out early to commandeer lounge chairs that end up rarely used. Happens here like anywhere else but there still seems to be plenty of places to park yourself. Choice locations being more of a challenge. If you like you can rent (at a $40 daily charge) a small 2 lounge chair cabana that are peppered around the property at different locations. Or big spenders may wish to rent a gazebo that is quite a bit larger - not sure the price but certainly north of $100/day.
Easy access to the boardwalk that stretches from Blackrock to the south up past other resorts to the north. A very pleasant walk in the morning or, better yet, evening. It traverses a grassy area that is in between the hotel properties and the beach itself and is one of the nicer features of Ka'anapali resorts.
Only ate at the Ocean Pool Bar and Grill during one of their sunset dinner seatings. Outdoor seating only overlooking the pool and the beach beyond. The fixed price menu is $29 which offers limited, but good, selection and generous portions. With a couple of well-priced drinks and a single kids meal you will be paying near $100 for two adults.
Unfortunately had a run-in with a bartender at the Ocean Pool bar. Don't tolerate bad service (I think his name was Christopher) or allow the bartender to argue with you about how good the drink he made you. It's his responsibility to fix it or replace it, not argue with you.
Would stay here again, in fact probably will, but continue to be shocked that Westin considers this a Category 7 property. One of only two Westin properties in the world that are Category 7, which is usually reserved for St. Regis and Luxury Collection hotels. But this is Maui…
February 19, 2014
Rated 5 out of 5 beautiful relaxing surroundings
The rooms are lovely and modern with a taste of Hawaiian. The grounds are gorgeous...and the staff very friendly and helpful.
The beach was amazing...gorgeous golden sand, mellow surf, and really good snorkeling right in front of the hotel! including giant sea turtles every so often.
March 6, 2014
Rated 5 out of 5 by Happycamper1000 Great Hotel/Resort
Westin Ka'anapali came highly recommended to us and it did not disappoint. The one room condo exceeded our expectations. Staff went out of their way to be helpful and always had a smile! The facilities were terrific - pools, beach, public areas. Services were great including the shuttle service, pool/beach services, housekeeping, valet. And the restaurants were good and convenient. We had a great stay and will return. Highly recommend.
March 4, 2014
Rated 5 out of 5 by zoemax never a disappointment
4th visit and w/b a fifth!!
March 5, 2014
Rated 5 out of 5 by Pokita Amenities
Loaded with everything you could want
March 5, 2014
Rated 1 out of 5 Watch out - Bait and Switch
My niece was getting married and had a block of rooms for the guests to choose from. Since this was going to be a big vacation for my spouse and me, I opted to spend the money and pick the best room available, an ocean view 1-bedroom. We were excited. When I checked in at 11:00pm, we were tired when the staff handed my key to me. It was room 3106. This was a crappy room. It was on the first floor with a view of the back of a restaurant (The Ocean Pool Bar and Grill). The “Ocean view” was completely blocked by vegetation and the back of the restaurant. The noise from the staff in the back of the restaurant made sitting on the balcony almost unbearable. Talk about a “Bait and Switch”. Only after my niece got involved and a better room became available (3 days) was I offered a better room or stay at a reduced rate ($60/night off). I stayed in the room avoiding the hassle of moving. I really wonder if I had not bitched about the room if “The Westin” would have said or done anything. I seriously doubt it. I was seriously disappointed. The only bright spot was the housekeeping staff, Top notch.
February 18, 2014