Rated 5 out of 5 by LaLaLand85 This hotel is perfectly great for holiday & businesses!
You had a great team of polite & friendly customers service.
They were very helpful and I was really impressed by your hotel after traveling to various cities for Business.
I would definitely choose your hotel again when i visit Bangkok for holiday soon!
November 26, 2013
Rated 3 out of 5 by Ohhola Room assigment is not what I request
I request a king bed but staff arrange a twin bed instead, after came to reception to change a new room I got a disable room as hotel is quite fully booked, which I am okay with it but staff who check me in also mentioned that it is good that we do not walk you out as I book under starhot rate, it was really surprise to hear that from a starwood staff.
November 20, 2013
Rated 5 out of 5 by linjim great location and staff
We have stayed at various hotels for the past 10 years of our traveling to Bangkok - but we will never stay anywhere else but the Westin from now on! The staff is outstanding, in every area of the property and the location can't be beat. We had more time to spend doing stuff we wanted to do as we were not stuck in taxi's or traffic, traveling long distances. The proximity to the train and shopping combined with the staff can't be beat!
Some areas are ready for a refurb like the carpet in the rooms, but that is very small note in an overall outstanding property.
January 10, 2013
Rated 5 out of 5 by Shannon31 The idea,hotel
Staying at The Westin Grande Sukhumvit Bangkok, was the right decision. The location is perfect, right in the hub of the city.
The highly efficient sky train at exit 21 takes you right into a world class multi level shopping centre, where the upstairs food court is gourmet and elegant yet casual dining.. Only a 2 minute walk back to the Westin and time to relax at the gorgeous bar, which is classy yet cosy. This is my preferred choice of hotel when ever I am traveling .
October 15, 2013
Rated 3 out of 5 by Tony42 A dated decor in a 3 star package
This hotel had a good reputation 10 years ago and since that time has done nothing to improve the accommodation facility. The decor is 1950's with dark wood and well worn furniture. Drawers were worn and wouldn't close unless the one above was lifted, the carpet was old and gaped at the seams as well as requiring re-stretching to take away the ripples.
All in all, one of the most disappointing hotels which bills itself as 5 star but is only 3 star in the accommodation area, worse, we were placed in a room on the non-smoking floor that reeked of cigarette smoke, we refused to stay so were downgraded from the SPG floors to a lower level. I would not recommend this hotel to anyone who expected the usual Westin standard.
The restaurant "Taste" is good.
February 3, 2013
Rated 5 out of 5 by YSLo Good Business Hotel/Location
I have become a regular in this hotel firstly due to its excellent location in Bangkok! Its connected to the BTS and MRT . This is very important as we all know about Bangkok's traffic! Secondly , the excellent service of the staff at the executive club lounge especially Ms Surang. As a platinum member, most of the time I get an upgrade to a suite if its available! If the hotel is fully booked, she will try her best to make an upgrade happen when the room becomes available! All in all a good business hotel to stay in!
July 2, 2013
Rated 4 out of 5 by CTeo A pleasant stay @ Westin Bangkok
Love the superb location of the hotel -easy access to skytrain and subway within a couple of minutes' walk, very convenient location for shopping and food.
Hotel room is big and comfortable. Staff that I came across were pleasant and nice. I was pleasantly surprised to come across a Chinese front desk staff who speaks Mandarin!
Buffet breakfast spread is good too. Love having a relaxed breakfast every morning.
October 15, 2013
Rated 2 out of 5 by Chaiwat26 To less spg platinum recognitions
Standard room and quite standard treat.
Below expectation than other properties in the Heart of Bangkok.
Stay for 5 times since 2012 @ this hotel,Never received standard Suite upgrade yet.!
Offer small breakfast on the club lounge ,not offer at the main restaurant@TASTE. which differ from the rest of SPG properties in BKK.
Staff is friendliness but somebody are not helpful.
Premium room quite well after newly-renovate.But If you have not economic problems should preferably choose another valuable SPG properties.
April 30, 2013
Rated 3 out of 5 by dayoff need additional training
I had stayed at this facility even before a SPG member and found the location to be additional value and staff friendly. However, this time the check-in process long and staff inadequately trained regading spg crossover reward program. I found this to be a big hassle, not just at this location but at other spg properties in Thailand. And while having dicussion/confirming between staff, they spoke Thail (while this would be ok, would have appreciated if they spoke English, since I was right in front of them).
June 11, 2013
Rated 2 out of 5 by Mukmuk The hotel needs improvement
I stayed there for 3 days recently and my experience was less then satisfactory.
a) The shower is dirty and very 3rd world. The water pressure from the shower head is poor
b) Getting a taxi OR a hotel driver to come to the front reception on time is impossible. I had pre-booked a driver on a few occassions and it takes forever for them to reach the front driveway despite pre-booking for a specific time.
Other then that the hotel is ok. Staff are nice and try their best to help.
August 25, 2013
Rated 3 out of 5 by SINK Decent hotel, great location, but poor SPG recognition
Although I have rated this Westin relatively high, this location lacks the SPG platinum recognition. At other SPG hotels in Bangkok, breakfast in the restaurant is standard. Upgrade to suites is basically impossible at this location. In the past, I have been given a slightly larger corner room (xx25) on high floors, but my two most recent stays, just an regular "executive" club access room on a different floor from the club lounge. Although the club lounge is decent, it is no way spectacular compared to other club lounges in Asia.
Had this hotel not right on the Sukhumvit near Asoke and the other SPG across the street been a bit more affordable, I would never of stayed at this place. Just too many great hotels in Bangkok.
Wifi is way too slow or not available (not able to connect).
June 12, 2013
Rated 4 out of 5 by Flood Slight flooding in the shower room
First of all, staff service is always excellent and met expectations.
1) For such a spacious room, the bath room is a rather cramped area; The toilet near the front-door was more spacious than it; 2) The shower room water does not drained well, after a shower, soap waters were "flooding" the shower room. It was impossible to step out of the shower room without stepping on these soap water; 3) There are not enough lightings in or around the pool, it is too dim when one is swimming at night.
December 23, 2012
Rated 4 out of 5 Very Comportable but very Noisy
I stayed during Christmas..
Westin hotel is located front of Terminal 21..
My stay season was timing for parties...So terminal 21's hotel garden had a parties everynight. But..they are not professional singer or professional artist...So they made very big noise until midnight..
The problem was hotel rooms has no soundproof window.. I had to endure their song(almost noise).
Other thing was perfect, but every night nightmare was started...I could'n get a sleep until midnight..
January 6, 2013
Rated 4 out of 5 by Gary51 Regular Customers
I have stayed at the Westin on a regular basis for 7 years. I have always thought of this hotel as one of my favorites. However this trip as the hotel was very busy standards have dropped. I gues this maybe down to management not having enough staff on duty. Also I am not sure what they have done to the pool but its a real mess since so called "renovation" and needs to be re worked. I tip for management... dont forget to take care of your regulars even when you are busy.
May 29, 2012
Rated 3 out of 5 by HNY2013 This hotel needs a little refurbishing
The air conditioner temperature is not adjustable. Either on or off only.
The water temperature suddenly turns really hot while showering and it delayed to turn back cold. Almost got burnt from the shower.
When I first got into the room, the carpet smell is very strong and not very pleasant.
Pool is a little small to cater for so many hotel guests.
Otherwise the overall hotel is good location, good services, and really heavenly bed so comfortable for sleeping.
January 6, 2013
Rated 5 out of 5 by HALLIE13 LOCATION & STAFF
The location is extremely convenient....close to a host of good F&B outlets offering various cuisines. It being next to the Sky Train makes it convenient to move around BKK. The staff is obviously well trained as they project professionalism, are pleasant and forthcoming with assistance. Free Wifi access at lobby areas have scope for improvement
October 1, 2013
Rated 5 out of 5 by alremaithy one of the best hotels in bangkok
the hotel has a good locaitio and good staff and resnubel rate
October 30, 2013
Rated 4 out of 5 by tccdc Very Nice Hotel
Very good facilities and a staff that was attentive.
The only negative is the cost of internet (or they actually charge). If you are paying over 200 USD a night, internet should not be charged.
October 21, 2013
Rated 5 out of 5 by Nur63 ray2R
The staff was very helpful and accommondating.
October 27, 2013
Rated 4 out of 5 by Chhapa Excellent location
The hotel is well located on Sukhumvit, opposite Asok BTS station (Sky train) - the most efficient way of travelling within Bangkok. You have Terminal 21 and Robinson - two adequate malls in the neighborhood in addition to the ubiquitous street bazaar.
Hotel needs to improve on its bathroom amenities and maintenance. Wash basin water flow was slow.
In summary, a good hotel with great location.
August 10, 2013
Rated 3 out of 5 by E007 Disappointed with the internet facilicate
The attitude of staffs in your hotel is excellent. However, there would be charges for the internet facilicate at room is unacceptable. Nowaday, even the 3 stars hotel will also provide free wifi service. I just cannot believe that such a good quality hotel will make charges for such a tiny little services. I really think that your hotel may need to think throughfully in this matter. Hope you will consider my suggestion.
April 23, 2013
Rated 4 out of 5 by Lovetravelling80 Great stay
Great hotel in a great location in Sukhumvit. BTS and MRT is just around the corner, so can easily go everywhere in Bangkok.
I had a good rate when I made the booking, and before checking in I was given av offer for an upgrade to a executive room for 1500 baht per day including access to the club lounge. The room is big and looked modern, but I never really liked carpet on the floor, as it feels dirty. I were given late checkout until 4pm, and could stay in the cloub lounge and enjoy the happy hour + the pool area until I left the hotel around 8pm. I really appreciated that. Overall the staff was very good at this hotel, but some lacked attention towards the guests. Pool area is nice, but drinks and food is very expensive and they add service charge and government tax to your bill (17.7%). Breakfast was ok. Will definately stay here again if I can find similar rates.
January 10, 2013
Rated 4 out of 5 by Ina21 Great Location and Great Staff
Great Hotel location next to Terminal 21 Shopping Centre and Close to Asok BTS. Highly recommended. Staff were great especially during the city electricity issue. I will stay again next time I am in Bangkok.
October 2, 2013
Rated 5 out of 5 Nice Room, Pleasant Stay
I was staying on 20/f and the room was well appointed. Bed was very comfy and I personally loved the white tea bath amenities and the JING tea. There was a small issue with the cold water but it was fixed very quickly.
Pool was very well set for a relaxing sunbath and swim, and the gym was well equipped with weights and cardio. Staff was friendly and helpful overall and I enjoyed my stay.
April 24, 2013
Rated 3 out of 5 by Kenya69 Convenient for BTS and MRT
I always stay at this hotel. It is convenient for the train stations and night life. There are many restaurants within walking distance. Staff are attentive.
The rooms could do with some care, my last 3 stays the room has been a bit "tired". The plug in the sink didn't work. The shower was dripping.
September 8, 2013
Rated 4 out of 5 by ChaChita Very comfortable hotel especially on the executive floor
Me and my family stayed on the executive floor. The staff and service there was excellent.
But only thing I was disappointed was on the check out day my family left early in the morning but I told them that I will be staying there till the check out time but after my family left around 4am I went back to sleep and this staff came to knock on the door ( even I had DO NOT DISTURB sign) and when I open he just said ` Check out?
I was mad since I didn't have enough sleep and that was my chance to finally sleep and I called the concierge or someone to tell that but at the beginning she just insist it wasn't their fault that it was because we called the bell boy to get our luggage so they thought we were checking out...
Anyways besides that everything was perfect. I really loved the breakfast at the main breakfast restaurant.
And the staff(ladies) at the executive lounge was very nice and helpful.
August 6, 2012
Rated 5 out of 5 by Wang1982 A good hotel for travelers in Bangkok
It's a good hotel for travelers in Bangkok. Easy to shopping and there are many kinds of restaurants around.
October 9, 2013
Rated 5 out of 5 by Maria436 Exceptional Service,Convenient to BTS Skytrain
Extremely pleased with the service.The staff at the executive floor was exceptional,very polite, helpful,friendly and very thoughtful.I would like to extend my big"Thank You" to Ms.Kaimook for her wonderful service and for making us feel welcome.
In addition to the extraordinary service,the hotel is convenient to the BTS skytrain and shopping. We will definitely stay here again.
December 2, 2012
Rated 5 out of 5 by NewYorkerinHK Convenient location and lovely rooms
We stayed at this hotel for 3 nights - the rooms were comfortable and clean; and the housekeeping staff were so efficient! Room service was fast and thoughtful (food came quickly and the staff even called after the meal to ask if they could clear the dishes). We also stayed at the W Bangkok during the same trip and I must report that we enjoyed our time at the Westin more.
April 2, 2013
Rated 3 out of 5 by reedeli3 OK
This hotel has a good view and the rooms are a decent size. The shower door doesn't shut all the way and it is impossible to shower without flooding half the bathroom. I also got dirty washcloths in my bathroom (there was make up all over 2 of them!).
On the bright side, they have really good restaurants and a great happy hour for SPG platinum. I liked Kisso a lot.
August 24, 2012