Rated 4 out of 5 by JYK70 Hot spot in Bangkok
Very convenient & easy to access to BTS and terminal 21.
September 28, 2015
Rated 5 out of 5 by abdulqader albastaki
Great hotel great service very friendly staff for sure will come back
September 15, 2015
Rated 2 out of 5 by seaneka7 Gone down hill
As a spg platinum and gold life time member I was really disappointed with the standards at the hotel, there was no welcome for platinum guest, there was no upgrade at all, the room was not made up on one day, I had to carry my bag from 7th floor lobby to taxi downstairs with no body even attempting to help.
In short a very disappointed experience. If you compare the hotel in the spg group across the road you would find unmatched standards of service. My suggestion is that you send your staff across the road to your sister hotel for some training.
September 11, 2015
Rated 4 out of 5 by Jocelyn22 Nice hotel, friendly and helpful staff
i have staying in Westin for 3 nights, overall is very good, staff is very helpful and friendly. One of the bellboy, name Udom (If i not mistake) offer his help when he saw we come out from the lift, he immediately approach to us with the big trolley, even offer us transportation during our check out, this is so impress. 2 ladies staff (not sure their name) from concierge is really helpful.
September 7, 2015
Rated 5 out of 5 by abdulqader Mr.Albastaki
very friendly staff room was big and clean, excellent location, reception staff were great up on check-in and check-out
September 3, 2015
Rated 5 out of 5 by drummerandrew Another great stay
Last time I was here I met Martin the gm. I came back and this tine i had a better room, This hotel always impresses me and makes me wonder any can't spg products be better in north america, This is a level 3, in north america, level 5s are poorer sheraton new york time square as an example, this is a superb property, service, food, lounge, music in the bar, thanks
August 26, 2015
Rated 3 out of 5 by KennethCSY An almost perfect experience
I was not aware that there will be turn down service in the evening. Housekeeping staff came into my room while i was in the bathroom shortly after she rang the door bell and knocked on the door. I was quite upset about how she just came in so quickly like that without waiting a while more for me to open the door. Although I did not turn on the DND sign, I certainly did not expect housekeeping staff to just come in like that. The staff just asked if I needed ice / turn down service, and left without apologizing.
breakfast was very average as well.
Everything else was pretty good. The bed was super comfy.
August 17, 2015
Rated 5 out of 5 by Flyingtailor Great Location
I really don't think there is a better location in Bangkok then this hotel I call it Bangkok energy. Right on the BTS line shopping street food restaurants Spas I can go on and on.
The service is always amazing here fast and friendly. They have great food right in the hotel and the Spa is quite amazing as well.
July 31, 2015