Rated 2 out of 5 by lzemmy Recent Stay
Staff was unfriendly and the hotel itself was dirty and in poor condition particularly the restaurant. I watched the bartender rummage around looking at four different glasses before he found one that looked semi-clean. The outdoor area was unkempt and there was liter laying around. I travel for work almost every week and usually stay at Marriotts or Hiltons. This stay did not inspire me to make a change.
October 18, 2014
Rated 1 out of 5 by psw7777 Watch Out SPG Gold/Platninum
Don't stay here, rude staff at front desk. Stay downtown Westin. This property is not Corporate owned and they treat you like no one. I am Platinum member and Lifetime Gold. Bad service, poor customer service, was asked to go to another property. They wouldn't accept the corp code for reservation (we had proper ID). This is under protest with AMX, and SPG and I wouild never stay here again. Platinum member for last 10 years at least.,
October 16, 2014
Rated 5 out of 5 by Franco66 Great hotel and location
Hotel was close to the airport and near Bahama Breeze a great restaurant.
October 6, 2014
Rated 5 out of 5 by RealtorLady1 Great Hotel for a Great Value
I was very pleased with the cleanliness of the hotel, the friendly staff, the convenient location, the awesome indoor pool on which my 7 year old daughter learned how to swim this weekend, the good food and overall our stay. I would surely recommend The Westin at Tampa Bay to everyone.
September 29, 2014
Rated 5 out of 5 by hotrod2 Revisited again
this was our second time staying in the Westin Tampa Bay, and was every bit as good as the first. the rooms, food, & staff are second to none in their attention to our every need. thanks for the great stay and great nights sleep.
September 28, 2014
Rated 4 out of 5 by Atlaubie Good, except for check-in issue.
Arrived at 5:00 p.m. and they did not have a room ready, using the excuse that they had a lot of late check-outs. Did not offer anything to compensate for the inconvenience.
September 19, 2014
Rated 3 out of 5 by RJS78 Level of service degrading
I stay at this hotel very often, however my recent visit came with many disappointments.
1. They closed the club lounge. Frequent travelers really on these, and I was disappointed to arrive and hear it was closed. They should have communicated with their guests before hand.
2. Apparently, they charge for self-parking now. I have stayed here dozens of times, pulled up in the parking lot and that was that. Never asked a question, never pay for parking. This time around I was asked where I parked, I said outside. I was given a ticket and next thing I know I had a daily parking charge on my bill. Front desk agent never even told me there was a charge, what it was, etc. This is also an unwelcome changed.
3. Three times in one day, the housekeeping staff just walked into my room to service it or drop something off without knocking. I guess they are accustomed to people not being in the room midday. But that made me angry.
4. My platinum status is never recognized. I never receive upgraded room at this location.
I think I will change my preferred Tampa hotel on future visits.
September 19, 2014
Rated 4 out of 5 by JPK24 Great hotel with some hiccups
The property is great. It is located right on the water and has beautiful views of the city. The restaurant is excellent with a wonderful selection of seafood dishes and great drinks at the bar.
Our issues were minor, but should be corrected. Two of the three rooms we had were not cleaned for some reason on the Saturday of our stay. Management apologized and we were credited. We dined at Aqua three times during the weekend and on two occasions, our food came out rather cold. Management again apologized and gave us a discount/dessert.
With all that said, we definitely enjoyed our weekend and would recommend the hotel/restaurant. Management needs to pay attention to the details, though. The little hiccups we experienced should not occur at a hotel like the Westin.
September 16, 2014
Rated 5 out of 5 by MarieR The beds are amazing!
I love coming to the Westin. The staff are very friendly and accommodating. The rooms are clean and comfortable and have everything I need to work from my room if need be. And the beds are amazing, I always get a good nights rest.
September 12, 2014
Rated 4 out of 5 by felixaponte food service
at breakfast, the coffee was super strong and we both could not drink it, when we mentioned it to the server, he took the coffee's but never came back with fresh less strong coffee. also the toaster was lousey and the bagel took forever to toast then it came out burnt...not good.
September 3, 2014
Rated 2 out of 5 by Dlynn1 Bad Service
My job is to coordinate business meetings and travel making sure that my company's employees are taken care of.
The Westin staff in unaware of how to work with business travel and coordinating assistants. I will not be booking business travel with the Westin in the furture.
August 29, 2014
Rated 5 out of 5 by Jeff1801 An Excellent Propergy
We stayed at the Westin Tampa Bay in conjunction with a Rays/Tigers baseball game (two rooms for one night each). In the past (and primarily for Lightning/Wings hockey games), we have stayed at the Westin Tampa Harbour Island. I now know that there are two outstanding Westin properties in Tampa. I particularly appreciated the service we received at the front desk (I believe it was Carlos that assisted us) as well as that in the restaurant. Overall, both the property and the staff made me very happy to be a Lifetime Platinum SPG Member.
August 23, 2014
Rated 5 out of 5 by MartyAnn Excellent Club floor & lounge!
I had the pleasure of staying on the club floor with my husband. My room was spacious and immaculate. Adrienne the club attendant was gracious, friendly, personal and helpful. She is a really hard worker and does a fantastic job in the club lounge! You can tell she really loves her job!
August 22, 2014
Rated 5 out of 5 by Halo Awesome Choice
Value and it has a Starbucks in it. Don't need to leve your hotel. It is right there. A full service Starbucks.
August 21, 2014
Rated 5 out of 5 by ternav Excellent visit 8/17-18
Arrived at the hotel at 8:15 am. Knew we wouldn't be able to check in until 3 pm. We were told by Angela at the front desk that we were free to use all the amenities and our luggage would be secured. We headed to Aqua for a bite to eat. Angela showed up at 9:15 with our room keys, our luggage had been delivered to our room. She recognized that we were anxious to get settled and made it happen!! That was just the beginning. Our breakfast server was great (sorry I didn't catch his name-he was working the morning of 8/17). Pete, the manager, took time to give us a tour. Bar staff Kim, Austyn, and Ryan all very personable and professional. Gregory, our dinner server, was very knowledgable, his recommendations were spot on (amazing carpaccio and grouper). Will recommend this hotel without hesitation!! Oh, and the best bed ever!
August 20, 2014
Rated 5 out of 5 by Charlie02 A Note from Charlie's Mother
We stayed 2 nights and were treated wonderfully by all staff members. Everyone got to know Charlie, my Welsh Corgi. He seemed to be the star of the weekend. But everyone, from the minute we arrived, had our BEST interest in mind. Keep up the good work and we'll be back!!!
August 17, 2014
Rated 5 out of 5 by Rodeogal Facility concerns
All of the service, the room, etc were excellent - there is one major concern: there were ALOT of men and women coming in groups/singles that did not appear to be one that a 'family oriented' hotel would enjoy. It was evident to my co-worker who was travel with me as well.
August 15, 2014
Rated 5 out of 5 by kishun20 great hotel
We had our family there and we were treated very well and the hotel exceeded our expectation. I think the club room lounge should have had more variety of food. Praise should be given to Mr. Carlos Quinones he did an excellent job. I will return to this hotel next year because I feel comfortable.
August 11, 2014
Rated 5 out of 5 by LolaLani Simply, Consistently, OUTSTANDING
Stay here several times a month! Love the views from the rooms, love dining at Aqua, and love that they know my name when I walk back in the door!!! Special shout out to Carlos at the front desk for always getting me a great room with floor to ceiling windows and James in reservations for finding me a room at the last minute!
August 7, 2014
Rated 3 out of 5 by Jack62 My overall stay
I rated the stay as average. Also that I would not recommend. The only reason I say that is most of the folks I talk with are business people that travel to Tampa St Pete. The Internet access was a joke. It dropped me constantly or just degraded to a point that it was not usable. I can deal with a lot but when out of town working and inconsistent Internet that is a deal killer. I cancelled my August 25th to 27th stay and moved to another hotel chain. Maybe next time I will try you again.
August 4, 2014
Rated 3 out of 5 by seabird Not the level of cleanliness I am used to
I stayed for 2 nights at the Westin. As I walked the hallway to my room for check in there was a pile of dirty linens laying in the hallway - unacceptable.
The second night I found empty drinking glasses sitting in the hallway as well as a plunger for the toilet - this was in the evening, way past the "cleaning" time.
This was not good housekeeping and should not have happened.
August 4, 2014
Rated 5 out of 5 by Sabrina83 The Westin Tampa Bay is an excellent choice!
As a traveling consultant I have spent the last 7 months staying at this hotel on a weekly basis. The hotel is very well kept, the rooms were always in an excellent condition and the staff was awesome! This property is in a wonderful location right on the bay and very close to many restuarants and shopping options. I was especially impressed with the staff who was always cheerful and willing to help. A special kudos to the Platinum Lounge staff member (i.e, Mazie) who provided excellent service and great conversation!
August 1, 2014
Rated 4 out of 5 by DistrictScott Great hotel in a great location near Tampa International
I always enjoy staying in this hotel while in Tampa for work. Great wifi and nice amenities, and it's also quite close to International Plaza and Bay Street shopping.
My only issue is always with the extremely soft water. It makes it very difficult to remove soap when washing hands or bathing, and also dries skin out.
August 1, 2014
Rated 5 out of 5 by ChiBelle127 Perfect Stay
I was in Tampa for a friends wedding. This hotel was in a great location, and the view from the room was awesome. If I ever make it back to Tampa, I know where I am staying.
July 23, 2014
Rated 5 out of 5 by mrsfolk80 Everyone at the hotel was very accommodating.
I was staying at this hotel because of surgery procedures. They knew me by name at the front desk. My room was clean and comfortable. I was able to rest and relax. Thanks for being my home for the week.
July 17, 2014
Rated 4 out of 5 by bkwats2003 I loved this hotel
The staff, the room, the restaurant, and the view were incredible. My only problem was having to ask for a new room key 3 times in one day. But I'm sure that was a problem with the lock. Otherwise, it was a great hotel. Again, the staff was wonderful.
July 16, 2014
Rated 3 out of 5 by Megster Not up to Westin standards
Nice hotel; great location. Rooms very nice, though bathroom a bit interesting & worn. Frameless glass shower door didn't fit (close) properly and opened the wrong way (inward instead of outward) and fixtures rattled about for example. Staff very helpful & friendly. No real pool to speak of; the indoor pond was dark and dank. There was no outdoor pool. Food in Aqua was inconsistent. We did have lunch in Aqua which was a very pleasant experience (except the waitress had to be pulled in from another part of the hotel and didn't know much about the menu she was trying to serve - a lovely lady, however, in doing her best)- the 4th of July dinner was, however, very average - nothing to write home about. By far the biggest disappointment (and it was a big one seeing as this is a beach town) was the very subpar bar. The bartenders, while really good guys, seemed to be more or less glorified waiters. They knew nothing about mixology. Literally - unless you asked for something on the VERY limited bar menu, they didn't know how to make it. Even when ordering off the limited bar menu, the drinks were inconsistently made from shift-to-shift. Made one way by one shift, another way by the following shift. Sometimes a garnish, sometimes no garnish. Just VERY poorly done. This is NOT the bartenders fault - it's unquestionably a management failure. The lack of training of Westin bartenders at this hotel was clear - and that's a management problem. I am betting given the entire food & beverage experience we had that there are similar failures in the restaurant. A first rate bar / lounge is achievable - just takes time, effort & focus. For a Westiin Hotel, it was unacceptable, hence the score. Given our experience with the Westin franchise, in general, we expected better. :(
July 13, 2014
Rated 5 out of 5 by marc729 Great Hotel with a Great View!!
My Family and I had a Great Stay at the Westin Tampa Bay. The Room was Clean and Comfortable and Lia in Housekeeping took Great Care of our Room and making sure it was tidy everyday.
I would Certainly stay at this location again if I am in Tampa. One other thing, the View of Tampa Bay was Beautiful!! Thank You to the Westin Tampa Bay for a Great Stay!!
July 13, 2014
Rated 5 out of 5 by BHZMAP Great place for families
We were very impressed with the staff's friendliness and how clean the rooms and facilities were. Dog friendliness a plus as we always travel with them, they even got their own doggie pillow which was really nice. Location and nearby restaurants are convenient. The beach area is rather small, but still nice and clean. Not too busy considering it was 4th of July weekend, which was very nice.
July 7, 2014
Rated 3 out of 5 by Rogy Misinformed about bedding.
Booked a room with 2 beds that we thought were queens. The beds were doubles which were not comfortable for our family. My husband and I shared a double and had our children sharing the other double. We requested a roll away bed but the front desk refused to deliver. The hotel was booked for weddings. We had the option of staying at another hotel close by but chose the Westin since the quality usually is excellent. Would not recommend this hotel.
July 3, 2014