Rated 1 out of 5 by Aron111 DO NOT BOOK THIS PROPERTY !
This was the worst stay at ANY Westin hotel ever !
I booked a so called Jr. Suite which turned out to be a slightly larger room on the lowest floor on the hotel !
Of the 3 day stay NOT A SINGLE day was the room cleaned before 6pm without my complaining bitterly to the manager who had to 'verify" with "executive housekeeper" that there was indeed NO don't disturb sign on the door.
There was no safe in the room!! which required more complaining to have one put in. Took over 1 hr of waiting for it to get done.
The handset on the main phone in the room never worked despite having it "fixed"
The bed had a huge cavity on one side.
After much insistence the manager reluctantly refunded a big $100 on a bill of over $1000.
Worst value for ur money ever, if u want a clean room go to a different hotel !!
March 31, 2014
Rated 3 out of 5 by Kerny1234 One complaint
The only complaint that we had with our room was that it was located right next to the service elevator - and they did not tell us that. So we heard the elevator clinking and clattering ALL night.......glad that I had earplugs otherwise I wouldn't have gotten any sleep. There should be a disclaimer or something that says when you rent this room, be prepared to hear noise all night. Other than that it was great - beds were comfy, room was big, bathroom was big, etc. :)
March 31, 2014
Rated 4 out of 5 by Lindagk Very nice stay
This hotel was very nice and we really enjoyed the room. Our only frustration was the sheets were harsh/stiff which really was disappointing.
March 31, 2014
Rated 5 out of 5 by Mary222 Great Location/Excellent Facilities
Everything about this hotel from its close proximity to the airport, to the workout center and meeting rooms was outstanding. The real surprise? The food. It was delicious!!!!
Great spot for a meeting or a weekend getaway.
March 20, 2014
Rated 5 out of 5 by JerseyGirl44 Nice Hotel
Nice hotel , ervery room has a view!
the only problem was with parking not enough parking spots and that foreces you to valet.
March 17, 2014
Rated 5 out of 5 by Andrew333 Another great stay at Weston Tampa Bay
It's always nice to come back to a hotel and consistently see the same group of employees. They do their best to remember you, from the front desk team to those in the hotel restaurant/bar.
The rooms are clean, have a nice view and what I appreciate the most, walk in to a cool room with the A/C on, vs some other places where you walk in to a stuffy and humid room you need to immediately cool down.
The only disappointment this time around was a constantly barking dog next door to me, starting at 5:15am and never let up. Let's see how the team at the hotel acknowledge my loyalty with follow-up regarding this disappointment this time around. I say this as a dog lover with many at home, this was irritating.
Otherwise, another consistent stay and will most likely be back...with my dogs in tow.
March 12, 2014
Rated 3 out of 5 by TJP1 The resort is clean
Overall, the hotel has some nice features such as the room décor and amenities, Starbucks in the lobby, nice offerings from room service, nice bedding and nice shower. The room was very clean but the hallway needed to have the carpet edged. I was disappointed in the staff's lack of friendliness and courtesy. The hotel was not busy at all so there was plenty of time to "wow" the guest with friendly service. The room service girl was the exception and she was very friendly, bellman who brought our luggage down at checkout was good too. Valet was efficient but not friendly most of the time.. I opted for the no room cleaning which was nice to get the voucher for food service, however, when I called for cups and creamer I ended up going into the hall and finding a housekeeper because it took over 20 minutes for someone to come, again the hotel was not busy so didn't understand that. The TV channels kept cutting out/poor reception and trying to watch TV was disappointing. Upon arriving to our room I hit the concierge button to see if there were other views we could look at and I ended up calling them back after 30 minutes of not getting a call back. When I booked my reservation it included complimentary valet but I ended up having to point that out and had to be credited back. I was annoyed by being asked to pay a $3 upcharge for a PB&J sandwich because I was over 12 even though there was no portion difference and I ordered other items off the menu. The room service menu was outdated because they no longer offer crème brulee. I did appreciated that there wasn't a significant upcharge in the mini bar offerings and I would venture to say you probably sell more that way than most places that really gouge the guests. The keys didn't work well and I had to return to have them recoded. The elevators sounded almost scary to get on(other guests commented on that as well). I am in the hospitality industry as well so I know what to look for. I visit Tampa frequently and generally stay at a neighboring hotel but wanted to try out the Westin since I have heard so many positive things. I think what really is disappointing to me is that on two occasions it appears there was a gentleman whom I perceived to be a supervisor/mgr with the front desk staff and did not appear to be encouraging the staff engage with the guests.
March 8, 2014
Rated 5 out of 5 by Srd1400 Great hotel!
I was very impressed with this hotel. It was just what I was looking for. The location was perfect. The room and the view were wonderful. The beds are so comfortable. The only thing we didn't care for was that the indoor pool was too cold.
March 5, 2014
Rated 5 out of 5 by Farouk27 Great location
We had an amazing stay on Valentine's day weekend. The hotel is perfectly located by the international mall and most importantly every employee we had the chance to talk to provided us with excellent customer service. I enjoyed the convenience of the lounge on the 15th floor with hors d'oeuvres in the evening and breakfast in the morning. Champagne & chocolate covered strawberries were in the room when we checked in.
February 24, 2014
Rated 5 out of 5 by Bonniemom27 Lovely hotel + experience here
Everything here is noteworthy. I had one issue with noisy guests in the hall/other room at midnite and staff addressed it quickly and courteously. Also great shuttle service-to/from airport and other nearby locations on request.
February 21, 2014
Rated 2 out of 5 by Cat90 Terrible Experience
Restaurant was horrible - took over 2 hours to get our food which we never ended up getting. Had to basically serve ourselves going back and forth to the bar. We were served warm beer and ended up leaving to eat at the Chart house so our kids could finally get some food. Manager was rude and non apologetic.
The room did not have extra sheets for the pull out couch. We wanted to put our kids to bed at 7:30, called for sheets at this time and the sheets did not arrive to our room until after 8:30. We had to call 3 times for the sheets...our kids ended up going to bed an hour and a half past their bedtime - we had to get up early the next day.
We originally thought the room was clean - until my son dropped a ball under the entertainment system and saw about 10 cough drop wrappers left there (I am sure the amount of dust will give you an indication of how long it's been there - room 916.) The shower leaked leaving a HUGE puddle in the bathroom (we needed to use our towels to soak up the floor.
Overall the stay was a waste. We left all day on Sunday just to stay away from the hotel. We will never be back.
February 18, 2014
Rated 5 out of 5 by ShanH243 Great weekend
This was a very clean and high end hotel. The view was superb as well as the staff.
February 17, 2014
Rated 5 out of 5 by Elvia43 Great for romantic getaway
Great Hotel, Great Service,Great view, Awesome Customer Service!
Yes, I recommend this hotel.
February 16, 2014
Rated 5 out of 5 by megmyst great hotel
Love the location & greeting by the valet as soon as you drive up. Shuttle to airport is convenient. Nice Westin green tea smell upon entering and quick check in right by the door. Had a bit of difficulty with getting fan to stop blowing - tech returned a couple of times - problem is with system so had to shut off when it got too bad. Other than that and a couple of minor room cleanliness issues, I enjoy the restaurant and location here - close to airport.
February 11, 2014
Rated 4 out of 5 by candydandy Long Weekend
Had an opportunity to spend a long weekend at the Tampa Bay Westin. The facility is nice, but better suited for business travelers than for a couples getaway.
February 10, 2014
Rated 5 out of 5 by Wag1975 One Night in Tampa
Great Hotel, Great Service, Awesome Customer Service!
February 10, 2014
Rated 4 out of 5 by Hector1Moises Great room! Great service!
Check in was great! Fast and easy. I love the fact that the pool was open 24 hours. I wish there would have been an outside pool though... The "private beach" left some to wish for but overall it was a great stay. Service was excellent. As a Starwood employee myself, I did not expect anything less. Great job :D
February 8, 2014
Rated 5 out of 5 by Justsayin Great service
Picked this hotel for the location being close to the airport. I needed a very early checkin and was accomadated. All the hotel staff we encountered were exceptional! Friendly and helpful. Beautiful room, great views. Room service food was above average. Two things I had a problem with..the sheets on the bed were not the same as I expected from the heavenly bed collection. They were very rough and stiff. Uncomfortable to say the least. Also, a staff member started to open the door to our room unexpectedly. Don't know why. I heard the key and went to the door before she came in all the way. However, I would recommend this hotel and use it again but make sure the sheets were changed.
February 5, 2014
Rated 1 out of 5 by jonh13 Be cautious with your bill
This hotel may charge you with no clear notification or information in advance. What's worse, it will be very very very difficult to deal with once it happens.
Both the receptionists (some are insufficiently trained apparently) and the "so-called" managers are not friendly/respectful/professional so to speak. An exception for this hotel brand.
February 4, 2014
Rated 5 out of 5 by ckmmaus Great Stay
We had a wonderful stay and a spectacular view. Staff was over and above Awesome from the valet to the front desk. Already booked my next stay at this hotel and I am looking forward to it...
February 4, 2014
Rated 5 out of 5 by Jim1018 This is a great hotel
Close to water, restaurants, and airport. Staff was exceptional.
February 3, 2014
Rated 4 out of 5 by Max44 Just a few thoughts...
We stayed at Westin Tampa Bay a few years ago and really loved it! We stayed again recently and just didnt have the same overall satisfaction as last time. Half of the channels on the TV did not work. The ones that did work were "digital" and the others were "analog" and came in fuzzy like you were watching an old tube TV. The sheets were very starchy and stiff. Not comfortable and fluffy like you would expect.
February 3, 2014
Rated 5 out of 5 by Spad86 Best Staff ever
From the first moment I began my trip in FL your staff was amazing and accommodating my needs and being friendly. Justin at the front desk Is beyond superb and when he called my room to see how many strawberry's I needed he even used code so my girlfriend had no idea what was going on and I was able to order what I wanted and still surprise her. The Room service staff Sierra was also extremely polite, professional and exceptional. Customer service is what keeps people coming back and your hotel did an amazing job.
thank you for making our stay perfect
February 3, 2014
Rated 4 out of 5 by vmwareguy Good Stay Overall
Bed was not very comfortablel not sure why but it didn't seem like a heavenly bed at all. The bed was very firm as were the pillows.
January 31, 2014
Rated 4 out of 5 by mrlosscontrol tampa trip
*Price - Typically more than neighboring hotels, but also typically better.
*Location - easy in and out and great view of the bay.
*Cleanliness - always seems like its new.
*Staff – very attentive and polite.
*Restaurant – Zero stars: in house restaurant called Aqua has beautiful atmosphere and attentive staff. Was not too hungry for dinner so I ordered the caprase salad. Did not know you could slice tomatoes and cheese to the thinness of paper. So little food I ordered the tartare duo. Portion size was about the size of two chicken bouillon cubes. Spoke to manager the next day and he said “he’ll pass it on”. Whoopee do for the expense.
*Mini Bar- watch out with the mini bar Nasis. I never use mini bar other than to keep my own water bottle in it. Come to find out if you remove beverages and replace them back you get charged. Manger did reverse that charge; however, should have been warned.
*Parking – valet is $5.00 and self-park is $5.00. What’s up with that? This is not a downtown location.
January 29, 2014
Rated 5 out of 5 by carol1422 Friendly Staff
Great accommadations and everyone (front desk, valet, and restaurant) were all very friendly and helpful.
January 19, 2014
Rated 1 out of 5 by Beachgirl17 Very disappointed
First of all I requested an early check in I AND UPGRADE TO VIP I understand the room was not ready so we went to the Bar to eat lunch an hour later still no room
Later that night I asked for a menu 20 minutes later called again and was told we forgot about you. Day of check out I requested to purchase a robe nobody could help with that went to Breakfast the order was taken and when we got it it was all wrong went to check out still nobody could help with getting me a robe to purchase then I noticed a mistake on my Bill the girl at the desk was so rude she should not be at her job won't go into details the whole experience was awful keep in mind I have stayed here before but never again
January 19, 2014
Rated 4 out of 5 by Larry1949 Hotel has great features
We ate at the resturant twice and it was excellent. We did not have anyother interaction in the hotel other than conference related items
January 18, 2014
Rated 5 out of 5 by VPCH HIGH QUALITY
EVERYTHING YOU WOULD EXPECT
January 12, 2014
Rated 3 out of 5 by Michelle2014 Some staff needs customer service training
The evening staff left a bit to be desired. Trying to organize the shuttle for my group from the hotel to dinner and back to the hotel did not go well. The woman at the front desk looked less than enthused to help us although she eventually did. The driver the first night was incredibly rude. The driver the second night was pleasant enough but had no idea where he was going and we were only headed 5 miles from the hotel. Both evenings we had to wait over 20 minutes for the shuttle to come and we were the only ones waiting for it. Very disappointing. Also, the beds left my back in knots. The sheets were incredibly scratchy. Huge difference from the last time I stayed at this hotel. Had planned to stay there all of January and are now looking into other hotels.
January 10, 2014