Rated 4 out of 5 by Mealster Good hotel but needs Improvement
My spouse and I stayed for 3 nites at the end of April 2015 and here is my review:
The good points:
Great location, clean room, very spacious and a great view of the bay. Very central to where we wanted to go.
I asked for a refrigerator after I got to my room and they brought one up within 10 minutes.
The snack area off the lobby had a lot of choices. The prices were not that bad.
Aqua restaurant had good food, however, they do close a bit early for a hotel (9pm, I believe). We got there at 8:40pm, only to be told that we would not be able to eat unless we sat by the bare area. We arrived on a late flight, so we had no choice and dealt with it. The food was good tough, so no big deal.
My spouse had called in advance to order chocolate covered strawberries for our anniversary (as offered on their website). Imagine our surprise when there was nothing in the room. When asked about it at the front desk, we were told "I don't know." Alrighty then!
Room Service - the hamburger was not good at all. For a $20.00 burger (tax/gratuity/and a bunch of other fees), I expected a burger as I ordered it., which was "well" and I got "very rare", which I ended up only eating 1/2 of it . The brownie ordered for dessert was bland and very stale.
Housekeeping - while I saw someone walking around the hall, she never quite made it to our room on either day. So, we had to call for towels. No explanation as to where the housekeeper was. Also, with 2 guests are in a room, it would be nice to have more than 2 towels!
The toilet had issues twice when the only thing in there was a little toilet paper. Once I had to call the front desk at 3am and the plumber came up within 15 minutes. Quick service, but 2 times in a 24 hour period is absurd, given the prices that are being charged.
The second time I just waited for the toilet to go down by itself and kept flushing it and finally it started working (go figure).
The Breakfast Buffet. While there were the typical choices, the food was ok. I would stick with the French Toast and NOT go with the Eggs Benedict, as that was awful.
If it was a free buffet, I would not complain, but again, for the price, I expected better tasting and more assortment.
Lastly, we would have preferred an outdoor pool as this is Florida!
All in all, if I had to stay there again, I probably would.
May 20, 2015
Rated 1 out of 5 by Bob567 avoid, if possible
I found this property to be very noisy, with less than accommodating staff. The in-room dining is over-priced and very disappointing. The on premise restaurant has good service, but it rather expensive and I found the food to be remarkably mediocre food.
I requested a quiet location, but was given a room with a connecting door. My neighbors were very loud at all hours of the night.
I chose a "Bay View" room, but my room had a view of parking lots and trees. Also, there is NO outdoor pool.
After spending over $400 per night to stay at this property, I was exceptionally disappointed. I suggest staying at the Westin Tampa Bay only as a last resort.
April 16, 2015
Rated 4 out of 5 by Natinf nice overall with some little problems
The hotel is beautifully located and well kept.
The small private beach is wonderful but the chaises need to be replaced( some are damaged) and when I got to the front desk to ask for beach towels, two times they didn't have them available.
Also I don't quite get why guests need to bring down their laundry to the front desk instead of them being picked up at the room.
The Aqua restaurant serves outstanding food.
Starbucks inside the property was a big plus.
The room we were spacious, clean and with a nice view.
We were offered to skip full cleaning service for $5 vouchers to be used in the hotel but, I had to call and ask for it everyday otherwise we wouldn't have got them.
We had a plumbing issue at our bathroom: the toilet overflew twice and although we got service right away, it was an inconvenient.
The sink had also draining issues.
April 13, 2015
Rated 1 out of 5 by platinumV Staff not responsive
When I was checked it, i was not made aware of a change in rate (and was charged much higher than what I had the room booked for). I did NOT receive a folio by email (which I always do) for this specific stay. I happened to notice the high charge on the CC stmt by chance and it shows me as staying for 2 nights (when I did for just one).
I called the manager later during the week to discuss, and all he has to say was that I should have made aware of this change when I checked in.
April 10, 2015
Rated 4 out of 5 by SPG2022 When in Tampa
Great property with a great view
March 31, 2015
Rated 5 out of 5 by craigsmicisco64 Amazing Hotel Great Job
Thanks for the great service and excellent amenities !
March 28, 2015
Rated 2 out of 5 by UTampamomdad Not worth the expense
Apparently they use a mysterious "algorithm" to figure out how much your room deposit should be. I guess we weren't special enough for the Westin, because they charged us 50% more than what was quoted. Not a very welcoming beginning to our stay. The hotel bar was lovely but expensive. $30 bucks for two drinks. The room was nice and the view was beautiful, but it did not include a refrigerator. Don't use the phone. Even local calls cost money. Housekeeping was thorough but they cleaned late in the day which really wreaked havoc with our timeline. We used the pool, which was nice but kind of cold and there were no towels. We needed to call for them. All told, not worth it.
March 25, 2015
Rated 3 out of 5 by kenywal08 Disappointing!!
Because of my brides work schedule, we had to break our honeymoon into two separate trips in different cities. The first hotel upgraded our room, gave us free robes, a bottle of champagne and free breakfast. The Westin Tampa Bay gave us NOTHING other than congratulations when we checked in. Of course we did not book reservations to GET things, but it would have been nice for the Westin to treat a honeymooning SPG member to something special. We booked with a breakfast package and had one dinner at AQUA. Our server disappeared at breakfast without taking a drink order or providing silverware and at dinner my drink arrived with lip prints on the glass. The food itself, as well as the room, view and comfort was spectacular and deserved a better supporting cast. Seriously though, charging guests for MOVING items in the fridge whether opened or not? PETTY!
March 23, 2015