Rated 5 out of 5 by craigsmicisco64 Amazing Hotel Great Job
Thanks for the great service and excellent amenities !
March 28, 2015
Rated 2 out of 5 by UTampamomdad Not worth the expense
Apparently they use a mysterious "algorithm" to figure out how much your room deposit should be. I guess we weren't special enough for the Westin, because they charged us 50% more than what was quoted. Not a very welcoming beginning to our stay. The hotel bar was lovely but expensive. $30 bucks for two drinks. The room was nice and the view was beautiful, but it did not include a refrigerator. Don't use the phone. Even local calls cost money. Housekeeping was thorough but they cleaned late in the day which really wreaked havoc with our timeline. We used the pool, which was nice but kind of cold and there were no towels. We needed to call for them. All told, not worth it.
March 25, 2015
Rated 3 out of 5 by kenywal08 Disappointing!!
Because of my brides work schedule, we had to break our honeymoon into two separate trips in different cities. The first hotel upgraded our room, gave us free robes, a bottle of champagne and free breakfast. The Westin Tampa Bay gave us NOTHING other than congratulations when we checked in. Of course we did not book reservations to GET things, but it would have been nice for the Westin to treat a honeymooning SPG member to something special. We booked with a breakfast package and had one dinner at AQUA. Our server disappeared at breakfast without taking a drink order or providing silverware and at dinner my drink arrived with lip prints on the glass. The food itself, as well as the room, view and comfort was spectacular and deserved a better supporting cast. Seriously though, charging guests for MOVING items in the fridge whether opened or not? PETTY!
March 23, 2015
Rated 5 out of 5 by Mellon Exceptional!
Stayed here pre-cruise with my friend for one night and we LOVED this hotel. From From the moment we checked in with Michael and were warmly greeted, we were thrilled with the spectacular view of our room, the cleanliness of the hotel, and those heavenly beds! We didn't have a chance to eat at Aqua, but a guest on the elevator said they serve the best crabcakes anywhere. We will never stay anywhere else when we come to Tampa and can't wait to come back next year. Special Thanks to your wonderful staff!
February 5, 2015
Rated 1 out of 5 by Pazar Worst Westin Facility and Customer Service
Of all Westin Hotels and Resorts, this was the worst based on the facility issues experienced and customer service received. First the two bed lights were not functioning. Several TV channels wouldn't tune (Direct TV signal fading). Swimming pool had no towels. Club refrigerator was empty so unable to get a bottle of water / soda late night. At early check out at 7AM, manager wasn't available to speak with me. Front desk took my mobile number / email and promised I'll be contacted. Manager never called or emailed. I'll never return to this hotel and posting this feedback for others to be aware.
January 30, 2015
Rated 5 out of 5 by Laura15 Probably my best hotel experience ever!
From the moment I called to book the room to the complimentary shuttles to and from the airport our stay was absolutely fantastic! Service, service and more service!! Our room was incredibly clean and comfortable with a great view of the bay. The food at AQUA was unbelievably delicious. The staff throughout the hotel were so kind and helpful. The fitness facilities were above anything I've ever seen in any hotel chain. I have no doubt that I will stay here again. Thank you!!
January 29, 2015
Rated 3 out of 5 by Nikki1971 Inconsiderate
Checked in on a Friday night for the weekend. Original executive room was on the 8th floor and front desk clerk said he upgraded us to the 14th floor. We were given room 1430 which had the humming sound of the service elevator 24/7. Housekeeping didn't speak English nor did they clean the room until after 6pm which disturbed us daily. The morning of check out housekeeping was knocking on the door awakening us at 8:57am. Go figure.
January 22, 2015
Rated 5 out of 5 by JessicaD Great location
We recently stayed here for a wedding with our 4 kids. It's a great location, central to everything Tampa Bay has to offer. We took a pontoon boat out of the dock directly behind the hotel, which was fun for the kids. The rooms were clean. The ONLY problem we had was that we called when we landed in Orlando and told the front desk how late it would be when we would arrive, after midnight, with 4 kids and all of them exhausted. We requested to make sure the room would be ready for us, with the rollaway in place so we could put the kids right to bed. When we arrived and went up to the room there was nothing ready for us and we had to wait 30 minutes for a rollaway. We were all exhausted and cranky. So that was not a good start. The front desk seemed a little ditzy and may need some more training. But other than that it's a great hotel, centrally located, and clean.
January 18, 2015